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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
white paper on customer relationship management:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship
management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In
part two of a two-part series, learn about best practi (...)
Excerpt related to
white paper on customer relationship management:
... Source: RightNow Technologies. Document Type: White Paper Description:
Do ... Most customer relationship management (CRM) projects
focus on customer relationships ...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
white paper on customer relationship management:
... The Business Case for Customer Relationship Management</strong>.
Comments: ... Most popular white papers downloaded by users who have read the above white
paper. ...
Published:
2010-03-11
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Abstract:
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success (...)
Excerpt related to
white paper on customer relationship management:
... Customer Relationship Management: Secrets to CRM Success</strong>.
Comments: ... Most popular white papers downloaded by users who have read the above white
paper. ...
Published:
2010-03-11
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Abstract:
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems
and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital.
There are in fact four steps to improving loyalty and re (...)
Excerpt related to
white paper on customer relationship management:
... Type: White Paper Description: Customer churn rates
are higher than ever: although businesses say they are devoted to loyalty, their management systems and ...
Published:
2010-03-11
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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
white paper on customer relationship management:
... Most popular white papers downloaded by users who have read the above white
paper. Get the above white paper and download these additional white
papers too! ...
Published:
2011-08-02
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Abstract:
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business
processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating
yet another complex system needing vast technic (...)
Excerpt related to
white paper on customer relationship management:
Document Type: White Paper Description: For increased revenues and improved ...
CDI, unlike customer relationship management (CRM), can deliver a valuable
single ...
Published:
2010-03-11
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Excerpt related to
white paper on customer relationship management:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project
... Supply Chain Logistics (126); Talent Management Matters (29 ... White
Paper Review (23). ...
Published:
2011-11-22
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Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
white paper on customer relationship management:
Document Type: White Paper Description: A clear customer focus ...
can businesses achieve global customer visibility in ... of a master data management
(MDM) solution ...
Published:
2010-03-11
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Abstract:
Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed
an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and
custom tools its account managers were using. Learn how (...)
Excerpt related to
white paper on customer relationship management:
... Download <strong>Partner Relationship Management Solution Reduces
Costs and Increases Productivity ... downloaded by users who have read the above white paper.
...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
white paper on customer relationship management:
... Sales Force. Source: NetSuite. Document Type: White Paper Description:
Customer relationship management (CRM) solutions have changed. ...
Published:
2010-03-11
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Abstract:
IT management and governance systems have entered the mainstream, joining enterprise resource planning, customer relationship
management, human resources, and e-mail as part of the standard enterprise applications landscape. This has led to fundamental
changes for leading chief information officers: thei (...)
Excerpt related to
white paper on customer relationship management:
... Source: CA. Document Type: White Paper Description: IT management
and ... joining enterprise resource planning, customer relationship management,
human resources ...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
white paper on customer relationship management:
... Learn how the company’s new customer relationship management
(CRM) solution helped Wilson ... papers downloaded by users who have read the above white
paper. ...
Published:
2010-09-01
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Abstract:
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t
know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another
for marketing, and a third for operations. Developi (...)
Excerpt related to
white paper on customer relationship management:
The Payoffs of a Single View. Source: Infor. Document Type: White Paper Description: Ensuring
customer quality is the key to customer loyalty and retention. ...
Published:
2010-03-11
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Excerpt related to
white paper on customer relationship management:
... In fact, many paragraphs in the 2009 white paper entitled “Customer
Relationship Management: The Winning Strategy in a Challenging Economy” and authored by
...
Published:
2010-02-10
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Abstract:
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management.
Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll
have to go that extra mile. To better measure c (...)
Excerpt related to
white paper on customer relationship management:
... White Paper Description: Recent surveys have shown that 76 percent
of respondents rated customer loyalty as extremely or very important to top management.
...
Published:
2010-03-11
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Excerpt related to
white paper on customer relationship management:
... Customer Relationship Management; Document Management;
Enterprise Resource Planning; ... Management; Supply Chain Management;
…and much ... TEC’s White Paper site can ...
Published:
2008-01-17
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Excerpt related to
white paper on customer relationship management:
... As for the future customer relationship management
(CRM) offering, I could quite understand Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
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Excerpt related to
white paper on customer relationship management:
... approach to lead into a description of a well-rounded customer relationship
management (CRM) suite ... It is tempting to say that this is not really a white
paper. ...
Published:
2007-10-16
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Abstract:
To understand the complex relationship between business and customer, there are several questions companies must ask. How
much do we spend on advertising to reach out to customers? How much do our customers spend on purchasing our products? With
customers scattered all over the globe, it’s difficult to (...)
Excerpt related to
white paper on customer relationship management:
Document Type: White Paper Description: To understand the complex relationship
between business and customer, there are several questions ...
Published:
2010-03-11