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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
white paper on customer relationship management information:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
white paper on customer relationship management information:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business,
very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more
closely. Learn about the perspectives on strategic CIS (...)
Excerpt related to
white paper on customer relationship management information:
... Source: Infosys Technologies. Document Type: White Paper Description:
Customer information system (CIS) projects in the utilities industry have earned a ...
Published:
2010-03-11
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Abstract:
Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand
all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers,
employees and consultants and provide useful informa (...)
Excerpt related to
white paper on customer relationship management information:
Document Type: White Paper Description: Before beginning ... process for
a customer relationship management (CRM) system ... provide
useful information when choosing a ...
Published:
2010-03-11
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Abstract:
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database
tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business.
In order to protect this data and stay on top of co (...)
Excerpt related to
white paper on customer relationship management information:
... Compliance and Intelligent Information Management with Effective Database
Management. Source: Solix Technologies. Document Type: White Paper Description:
Data ...
Published:
2010-03-11
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Abstract:
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack
of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs
have difficulty reacting quickly to fast-changing market (...)
Excerpt related to
white paper on customer relationship management information:
SMBs Must Eliminate Information Silos to Improve the Customer Experience. Source: NetSuite.
Document Type: White Paper Description: This report identifies the ...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
white paper on customer relationship management information:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service
costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing
sales and service as independent challenges—so (...)
Excerpt related to
white paper on customer relationship management information:
... Source: Consona. Document Type: White Paper Description: Whether you’re
a manufacturer, vendor, or customer service company, the increasing pressure to make ...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
white paper on customer relationship management information:
... The Business Case for Customer Relationship Management</strong>.
Comments: ... Most popular white papers downloaded by users who have read the above white
paper. ...
Published:
2010-03-11
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Abstract:
Inadequate data management, the result of a system that hasn’t been properly integrated—or that can’t be integrated—has serious
ramifications on customer management and service, especially in financial services and health care. Master data management
(MDM) solutions allow key customer data integr (...)
Excerpt related to
white paper on customer relationship management information:
Document Type: White Paper Description: Inadequate data management, the
result of ... t be integrated—has serious ramifications on customer management
and service ...
Published:
2010-03-11
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Abstract:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful CRM Implementation. When selecting or implementing a customer relationship management (CRM) solution,
a mistake or error in judgment can be extremely costly. Th (...)
Excerpt related to
white paper on customer relationship management information:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful C...
Published:
2010-03-11
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Abstract:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the Value of CRM. All organizations, across all industries, have one thing in common—a deluge of customer
data idling somewhere waiting to be monetized. Most like (...)
Excerpt related to
white paper on customer relationship management information:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the V...
Published:
2010-03-11
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Abstract:
With tight budgets and spending restrictions affecting education, there has been increased interest in using a tool that
has achieved significant success in the business world—customer relationship management (CRM) for schools. This approach involves
taking a "customer-concentric" view to develop strat (...)
Excerpt related to
white paper on customer relationship management information:
... Corporation. Document Type: White Paper Description: With ...
in the business world—customer relationship management (CRM) for ...
taking a "customer-concentric" view ...
Published:
2010-03-11
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Abstract:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
Excerpt related to
white paper on customer relationship management information:
... Source: Hitachi Consulting. Document Type: White Paper Description:
Implementing technology ... 55 to 70 percent of customer relationship management
(CRM) and ...
Published:
2010-03-11
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Abstract:
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM
efforts aim at improving revenues based on the contact database. But what about the information that never made it into the
database at all? The investment in these leads will often b (...)
Excerpt related to
white paper on customer relationship management information:
... CardScan. Document Type: White Paper Description: The ...
of any successful customer relationship management (CRM) program ...
But what about the information that never ...
Published:
2010-03-11
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Abstract:
IT management and governance systems have entered the mainstream, joining enterprise resource planning, customer relationship
management, human resources, and e-mail as part of the standard enterprise applications landscape. This has led to fundamental
changes for leading chief information officers: thei (...)
Excerpt related to
white paper on customer relationship management information:
... CA. Document Type: White Paper Description: IT ...
resource planning, customer relationship management, human resources ...
for leading chief information officers: their ...
Published:
2010-03-11
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Abstract:
When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information,
put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while
you save budget dollars. And with the proper (...)
Excerpt related to
white paper on customer relationship management information:
... White Paper Description: When government agencies use a customer
relationship management (CRM) solution for e-service, they can deliver timely information,
put ...
Published:
2010-03-11
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Abstract:
Customers are a company’s true source of value creation, and maintaining their trust is imperative. When companies understand
this, privacy protection will become an important business tool, rather than just a regulatory requirement (as many companies
think of it). Obtaining, using, and especially prot (...)
Excerpt related to
white paper on customer relationship management information:
... How Much is Your Customer’s Trust Worth? Part I: The Business Case for Privacy. Source:
Hitachi Consulting. Document Type: White Paper Description: Customers ...
Published:
2010-03-11
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Abstract:
What would you do if a critical error occurred during production—all because the wrong data was input into your enterprise
resource planning (ERP) system? You’d probably be asking “how could this happen?” The ability to communicate information between
teams can mean the difference between product (...)
Excerpt related to
white paper on customer relationship management information:
... Down Information Silos Between Manufacturing and Design: A New Approach to CAD/ERP Data
Integration. Source: Elmo Solutions Inc. Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
white paper on customer relationship management information:
... to be able to access information about products ... the company’s new
customer relationship management (CRM) solution ... by
users who have read the above white paper. ...
Published:
2010-09-01