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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 the crm project management handbook


Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

the crm project management handbook  incomplete. In the past the CRM support team would spend hours on the phone with the inside rep, and often had to make a costly on-site support call to deal with issues like this. However, Knoa EPM enabled a dramatically different approach. Through the management console, they reviewed this ISRs' recorded experience with the application. First the team looked at the metrics and found that the response time she was experiencing was fine - well within the sub-3 second goal. Next they found that she was

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » the crm project management handbook

Infor Joins the S&OP Fray


With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor S&OP 1.0, a solution addressing every major stage in the sales and operations planning (S&OP) process and enabling fast, confident decision making, and follow a discussion between TEC Principal Analyst P.J. Jakovljevic and Infor’s SCM product managers on the S&OP market.

the crm project management handbook  Joins the S&OP Fray Infor , a $2 billion (USD) enterprise software company with more than 8,000 employees and a broad portfolio of solutions that meets the needs of manufactures and distributors (more than 70,000 customers in 125 countries), is not viewed as an aggressive innovator, even though relentless innovation is one the vendor’s proclaimed core beliefs. Rather, Infor has been in the news lately due to its intent to acquire companies (most recently in the process of acquiring Lawson Software Read More

The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

the crm project management handbook  business cycle. For example, the activity and responses times for a CRM application might be different at 8:00 a.m. on a Monday than at 8:00 p.m. on a Friday. In addition, the activity and response times for that CRM application are likely to differ greatly during a week in the middle of the quarter as compared with times during the last week of the quarter. In most cases, baselining focuses on measuring the utilization of resources, such as WAN links. However, application performance is only indirectly Read More

The Rise of USB in the Data Center Implementation Can Make the Difference


In the past 12 years, the universal serial bus (USB) has grown from pipe dream into the de facto standard for devices such as portable memory devices, video game consoles, personal digital assistants (PDAs), and more. Learn how a USB keyboard/video/mouse (KVM) can correctly emulate the constant presence of a keyboard and mouse to each connected computer, offering much more flexibility in the data centers of tomorrow.

the crm project management handbook  Rise of USB in the Data Center Implementation Can Make the Difference In the past 12 years, the universal serial bus (USB) has grown from pipe dream into the de facto standard for devices such as portable memory devices, video game consoles, personal digital assistants (PDAs), and more. Learn how a USB keyboard/video/mouse (KVM) can correctly emulate the constant presence of a keyboard and mouse to each connected computer, offering much more flexibility in the data centers of tomorrow. Read More

The Impact of the New FRCP Amendments on Your Business


With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data.

the crm project management handbook  Impact of the New FRCP Amendments on Your Business With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data. Read More

The Changing Role of the CIO


No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to meet today’s new world of IT.

the crm project management handbook  Changing Role of the CIO No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to Read More

Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

the crm project management handbook  information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More

Asset Management


Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure that proper and timely maintenance is carried out.

the crm project management handbook  management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure that proper and timely maintenance is carried out. Read More

Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

the crm project management handbook  6.3 Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management  solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing , transportation business intelligence transportation operational planning rail transportation workflow and event management freight payment, billing, and claims document management customs management In this release is also mobile-enablement in the Read More

How Integrated Facilities Management Software Automates Facilities Management


Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”

the crm project management handbook  needs. Learn more about the differences and how an integrated solution is a “must have.” Read More

The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

the crm project management handbook  three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

the crm project management handbook  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, Read More

Top Three Learning Management Trends for 2011


Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning devices and tools, as well as the wider adoption of Web 2.0 technologies, is opening up a whole new world of opportunities for people to learn. Read this article on user interest in learning management systems and learn about three learning management trends for 2011.

the crm project management handbook  in certain areas of the globe, as well as within specific industries. And with more and more information available at our fingertips, many organizations are beginning to understand that adopting some type of learning platform, whether it’s classroom training, virtual classrooms, or a combination of the two (blended learning), is no longer a nicety, but a necessity for today’s learning workforce. The availability of today's mobile and collaborative learning devices and tools, as well as the wider Read More

SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

the crm project management handbook  management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

The Right Data at the Right Time


Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services.

the crm project management handbook  Right Data at the Right Time Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services. Read More