Home
 > search for

Featured Documents related to »  the crm project management handbook


Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

the crm project management handbook  incomplete. In the past the CRM support team would spend hours on the phone with the inside rep, and often had to make a costly on-site support call to deal with issues like this. However, Knoa EPM enabled a dramatically different approach. Through the management console, they reviewed this ISRs' recorded experience with the application. First the team looked at the metrics and found that the response time she was experiencing was fine - well within the sub-3 second goal. Next they found that she was Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » the crm project management handbook


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

the crm project management handbook  business cycle. For example, the activity and responses times for a CRM application might be different at 8:00 a.m. on a Monday than at 8:00 p.m. on a Friday. In addition, the activity and response times for that CRM application are likely to differ greatly during a week in the middle of the quarter as compared with times during the last week of the quarter. In most cases, baselining focuses on measuring the utilization of resources, such as WAN links. However, application performance is only indirectly Read More...
Infor Joins the S&OP Fray
With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor S&OP 1.0

the crm project management handbook  Joins the S&OP Fray Infor , a $2 billion (USD) enterprise software company with more than 8,000 employees and a broad portfolio of solutions that meets the needs of manufactures and distributors (more than 70,000 customers in 125 countries), is not viewed as an aggressive innovator, even though relentless innovation is one the vendor’s proclaimed core beliefs. Rather, Infor has been in the news lately due to its intent to acquire companies (most recently in the process of acquiring Lawson Software Read More...
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

the crm project management handbook  and make decisions about the performance of your workforce and service organization. Read More...
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

the crm project management handbook  learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

the crm project management handbook  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More...
The Undocumented Layers of the OSI Model and Their Impact on Security
The biggest threat to data security doesn’t come from hackers, misconfigured firewalls, missing patches, or negligent employees. Nor is it in the application

the crm project management handbook  Undocumented Layers of the OSI Model and Their Impact on Security The biggest threat to data security doesn’t come from hackers, misconfigured firewalls, missing patches, or negligent employees. Nor is it in the application layer of the Open Systems Interconnection (OSI) Basic Model. Instead, there are three undocumented layers of the OSI Model that exert a huge influence on security decisions and the integrity of security programs. Learn about those layers and how to manage the threat. Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

the crm project management handbook  information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More...
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

the crm project management handbook  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

the crm project management handbook  add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

the crm project management handbook  Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs Introduction After understanding the myths behind the claims of huge staff reductions , quick and easy implementation , and the fast and big return on investment, you need to know what type of features and functionality you should look for in a warehouse management system. The bells and whistles of a system might look enticing, but what you Read More...
Cloud for Business Managers in Midsize Organizations: the Good, the Bad & the Ugly
Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting

the crm project management handbook  Managers in Midsize Organizations: the Good, the Bad & the Ugly Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting the cloud, the most common problems and recurring pitfalls; common barriers to cloud application integration and the consequences of security breaches and compliance issues. Read More...
Efficient Project Management
Successfully meeting today’s business challenges requires effective project management. How well your organization manages projects, tracks costs, and

the crm project management handbook  most likely you lack the end-to-end process support you need to ensure success. Read More...
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

the crm project management handbook  Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information. Read More...
The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

the crm project management handbook  Right Data at the Right Time Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others