-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
systems customer relationship management case study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
systems customer relationship management case study:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
systems customer relationship management case study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
systems customer relationship management case study:
... Source: GeoMetrix Data Systems Inc. Document Type: Case Study
Description: The school of ... for online registration, customer relationship
management (CRM), and ...
Published:
2010-03-11
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
systems customer relationship management case study:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
systems customer relationship management case study:
... The lack of a centralized customer relationship management
(CRM) system also ... Download <strong>Case Study: Customer
and Data Management System Helps Maintain ...
Published:
2010-03-11
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
systems customer relationship management case study:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
systems customer relationship management case study:
Document Type: Case Study Description: Georg Fischer, a global provider of fluid-handling
systems, was using a simple database to manage customer contact ...
Published:
2010-03-11
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
systems customer relationship management case study:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
systems customer relationship management case study:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs),
realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through
just-in-time material availability. The improved quali (...)
Excerpt related to
systems customer relationship management case study:
A Made2Manage Systems Customer Profile: The Story of PEMCO Corporation. Source: Consona/Made2Manage
Systems. Document Type: Case Study Description: PEMCO ...
Published:
2010-03-11
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Abstract:
Established in 2002, Fibrelogic is now Australia’s leading fiberglass pipe company. Recognizing that its spreadsheet-based
systems—for everything from inventory management to financials—were delaying month-end reporting, the company
implemented the PRONTO-Xi enterprise resource planning (ER (...)
Excerpt related to
systems customer relationship management case study:
... systems—for everything from inventory management to financials ...
decision making and improve customer service. ... strong>Case Study:
Fibrelogic Pipe Systems</strong ...
Published:
2010-03-11
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Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
systems customer relationship management case study:
... and products, was relying on several systems for leads ... a centralized
repository of customer data and ... Download <strong>Case Study:
High-tech Manufacturer Gains ...
Published:
2010-03-11
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Abstract:
Eclipse Aviation Corporation–manufacturer of the world’s first very light jet–wanted to better support its sales force in
their pursuit of high-value orders. Building on a software solution that integrates core business processes and systems, Eclipse
deployed the latest release of a leading custome (...)
Excerpt related to
systems customer relationship management case study:
... business processes and systems, Eclipse deployed ... of a leading customer
relationship management (CRM) system ... Download <strong>Case
Study: Eclipse Aviation</strong ...
Published:
2010-09-01
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Abstract:
High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its
CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application
specifically designed for its Dynamics CRM system, t (...)
Excerpt related to
systems customer relationship management case study:
... Companion. Document Type: Case Study Description: High ...
trying to understand its customer relationship management (CRM) data ...
integrating the two systems would be ...
Published:
2010-03-11
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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
systems customer relationship management case study:
Document Type: Case Study Description: Levi Strauss SA needed a marketing application that
would support its customer relationship management (CRM) programs. ...
Published:
2010-03-11
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
systems customer relationship management case study:
... systems, speed up the delivery of information, and provide dashboard, analysis, and
reporting capabilities. Find out more. Download <strong>Case Study: ...
Published:
2010-03-11
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Abstract:
LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer
the data integration the company needed, and so it implemented enterprise resource planning (ERP) software to address bookkeeping,
fixed assets, and materials management, as well a (...)
Excerpt related to
systems customer relationship management case study:
... New systems didn’t offer the data integration the ... as well as logistics,
purchase contracts, and fleet management. ... Download <strong>Case
Study: LPEC</strong>. ...
Published:
2010-03-11
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Abstract:
Bernstein AG, established in 1947 and headquartered in Porta Westfalica (Germany), builds and sells components and systems
for industrial automation peripherals. In 2002, it began the task of selecting and implementing a flexible, web-based business
process management (BPM) system. One of the most import (...)
Excerpt related to
systems customer relationship management case study:
... and sells components and systems for industrial ... web-based business
process management (BPM) system. ... Ultimus Case Study:
Optimized Customer Fulfillment with ...
Published:
2010-03-11
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
systems customer relationship management case study:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11