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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 systems crm japan us


Ross Systems, Inc.: In Process of Renaissance
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a

systems crm japan us  functionality). Vendor Recommendations Ross Systems should expand its visibility within the global ERP mid-market in the following ways: Expand business in its existing customer base, by upgrading older versions of software and by offering new extended ERP components. Further expand its global presence, both by opening new offices and developing new affiliate partnerships, particularly in the Asia-Pacific region. Consider acquiring or partnering with affiliates of languishing competitors, e.g., SSA and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » systems crm japan us

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

systems crm japan us  clients view their legacy systems as mission-critical, preferring a CRM solution that will protect their previous investments by plugging into their existing infrastructure. Onyx’s solution offers this option. Based on the above tenets, Consona wants to talk to the market about its strengths in Consona Customer Management, or case management, which is the engine behind tracking everything within its recently unveiled integrated product suite, Consona Knowledge Driven Support (KDS) , which will be Read More

Ross Systems Closes Ranks For A (Possible) Turnaround


Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that it has not said its last word as yet.

systems crm japan us  On January 25, Ross Systems reported results for its second quarter ended December 31, 2000. The net profit for the quarter was $0.2 million, compared to a net loss of $1.1 million per share in the same quarter of the prior year, and a loss of $4.2 million in the previous quarter (See Figure 1). Revenues in the quarter were $12.6 million, down 42% from $21.8 million in the same quarter of the prior year. But operating cash flow during the quarter was positive and continued to improve from the previous Read More

Industrial & Financial Systems, IFS AB: Thriving on Product Flexibility and Incremental Deployability


IFS was one of the first ERP vendors to incorporate concepts of component technology and a high-level of integration with both its own and other vendors' components, all providing for flexibility, modularity and ongoing post-implementation system agility and incremental deployment. The Company supports most of the IT industry-accepted middleware standards and is well poised for future technological developments and requirements.

systems crm japan us  to other vendors' ERP systems within a specific part of the business process. Soon after its inception and success in the Swedish market, IFS branched out into Europe in 1991, and began selling in the USA in 1995. In 1996, the Company acquired Avalon Software of Tucson, AZ, a big step in its US market penetration. In 1999, IFS went on a buying spree by acquiring the majority of shares of Exactium Ltd., the Israeli front office software components manufacturer; EMS Inc., the American ERP and Manufacturing Read More

ComPiere


Compiere is an Aptean ERP solution. More than 9,000 customers around the world rely on Aptean to give them a competitive edge. By providing innovative, industry-driven enterprise application software, Aptean helps businesses to satisfy their customers, operate most efficiently, and stay at the forefront of their industry With extensive knowledge and clear technology leadership in our focused industries, our software enables customers to transition from being merely competitive, to becoming market leaders. This competitive edge "The Aptean Edge" is born from solutions reflecting industry best practices, and services that are specifically focused on helping our customers meet their individual business goals, profitably.

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NEC Pulls Packard Bell PCs in US


Japan's NEC Corp. plans a restructuring of its U.S. Packard Bell NEC unit that will result in layoffs of about 80 percent of the unit's staff, the departure of senior management and its withdrawal from the U.S. retail personal-computer market.

systems crm japan us  necessarily apply to other systems sold under the NEC logo.) Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

systems crm japan us  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

systems crm japan us  that will tie these systems together, and; 3) keep it all running on multiple OS's, or on multiple networks? Come , come to the oasis of Nortel ( Clarify ), or PeopleSoft , or, the current King of the CRM Integration hill, Siebel . Ahhhh . That feels better , doesn't it? Enter the kingdom. Become 'Clarified.' Sure, it'll cost you many camels to enter, and you'll need to rely on the big CRM vendor to do all that messy integration for you, but you've been promised Time To Market, a smaller IT investment, Read More

The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

systems crm japan us  industries. For example, Siebel Systems might take their core application and tailor the screens, fields, and database structures to support the automotive industry (both sales and service). Their Siebel Automotive application would be an example of a vertical application. VoIP - Voice over IP . The ability to carry on a conversation over the Internet, while still browsing the Internet. Typically requires broadband (e.g., DSL, cable, or LAN-based connections), which right now have fairly limited Read More

Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

systems crm japan us  to ERP and/or legacy systems in place, while there are ready-made connectors to SAP, Baan, and QAD. We expect Access Commerce to pursue a number of alliances with other mid-market ERP vendors, which have failed to provide their own strong front-office suites so far. Its value proposition may be welcomed in this market and will infuse fresh air into an industry that has traditionally underestimated implementation schedules and costs at the customer's expense. This will give the competition a run for their Read More

Winner Takes All - Siebel Ousts SalesLogix From Solomon’s Deal


Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM mid-market with the introduction of eBusiness 2000 MidMarket Edition. Solomon Software, a division of Great Plains, is another in its string of recently announced notable product alliances.

systems crm japan us  of partnerships with Siebel Systems and Logility. The audience also witnessed the results of Solomon's continued internal R&D effort through the newly released functionality and through hints at synergistic R&D endeavors in the future as well as the leveraging of Great Plains experiences in developing internally its manufacturing functionality. The decision to partner with Siebel, although apparently beneficial, was somewhat tricky in light of SalesLogix - Solomon IV CRM integration originally announced Read More

SaaS BI Tools: Better Decision Making for the Rest of Us


Conventional business intelligence (BI) tools are often not available to decision makers and are typically designed for use by trained business analysts. Learn about software-as-a-service (SaaS) BI tools designed to help non-IT people who struggle with the task of mining Microsoft Excel spreadsheets and other unstructured data sources to make sales forecasts, plan for resource utilization, or service customer accounts.

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Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

systems crm japan us  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More

American Business Systems, Inc.


Based out of Chelmsford, Massachusetts (US), American Business Systems (ABS) develops and markets microcomputer-based accounting software intended for small and medium-sized enterprises. Since the introduction of its first accounting solution for single-user microcomputers in 1980, the firm's ABS Accounting System has successfully passed Big Six certification standards and today the software is sold internationally with applications available in both English and Spanish. ABS products run on most microcomputers and can be upgraded. The firm is currently focusing on the development and marketing of vertical market products that provide solutions in areas of distribution and point of sale (POS) and continue to be fully integrated with the ABS accounting system.

systems crm japan us  Massachusetts (US), American Business Systems (ABS) develops and markets microcomputer-based accounting software intended for small and medium-sized enterprises. Since the introduction of its first accounting solution for single-user microcomputers in 1980, the firm's ABS Accounting System has successfully passed Big Six certification standards and today the software is sold internationally with applications available in both English and Spanish. ABS products run on most microcomputers and can be Read More

Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?


Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…

systems crm japan us  give its archrival, Siebel Systems, some pause, 2) it could bolster its ASP part of the business (which has not achieved its expectations as yet), and 3) it might plant a seed for future sales of components of its comprehensive 11i product suite. While we believe Oracle will achieve some success in all its endeavors from above, it is not going to cause tectonic moves among the CRM market leaders. Although Siebel took the news in its stride and shrugged it off initially, it will very likely have to come Read More