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Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
system case study crm:
Case Study: All-in-one CRM System Supports Rapid Growth.
... Download <strong>Case Study: All-in-one CRM
System Supports Rapid Growth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a
customer relationship management (CRM) system, not only for their growing business, but for all their clients. The challenge:
“I genuinely dislike computers. I refuse to use e-mail, (...)
Excerpt related to
system case study crm:
Case Study: In Search of a Comprehensive CRM System. ...
Download <strong>Case Study: In Search of a Comprehensive CRM System</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
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system case study crm:
... integrated its CRM and enterprise resource planning (ERP) processes and information.
Download <strong>Case Study: Customer and Data Management System
Helps ...
Published:
2010-03-11
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Abstract:
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself
from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting
needs. Maximizer CRM’s functionalities, including au (...)
Excerpt related to
system case study crm:
Document Type: Case Study Description: Staffco, employing nearly 20 high-level sales engineers,
sought a customer relationship management (CRM) system to free ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
system case study crm:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger
Customer Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
system case study crm:
... The company needed a CRM system that could capture ...
Download <strong>Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics
CRM Online</strong>. ...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
system case study crm:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Standard for Resource Planning in the Railway Business. Railion Nederland N.V. is an independent operating
company of Railion Deutschland, the largest rail cargo (...)
Excerpt related to
system case study crm:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Sta...
Published:
2010-03-11
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Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
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system case study crm:
Case Study: High-tech Manufacturer Gains Business Visibility, Streamlines Processes with
Dealers. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Security Benefit is a financial services company based in Topeka, Kansas (US). The company’s outside sales team operates
from remote locations nationwide. For years, the company used an internally developed contact management system to support
its remote sales force. But, field sales staff couldn’t s (...)
Excerpt related to
system case study crm:
... For years, the company used an internally developed contact management system to support
its remote sales ... Download <strong>Case Study: Security Benefit
</strong ...
Published:
2010-03-11
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Abstract:
In 2002, Bathstore conducted an assessment to determine if its IT infrastructure could support its growing business. At the
time, Bathstore consisted of 10 branches, with a new 80,000-square-foot warehouse due to open soon after. Bathstore quickly
determined that implementing a new IT system was essentia (...)
Excerpt related to
system case study crm:
... Download this case study to find out why Kerridge Commercial Systems’
K8 system turned out to be the ideal solution. Download ...
Published:
2012-02-17
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
system case study crm:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
system case study crm:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Get free expert solutions for a successful customer relationship management (CRM) implementation software.Read this whitepaper.
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project.
You may consider implementing your new CRM system (...)
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system case study crm:
... to have the various skills needed to implement an CRM system. ...
outside firm is more expensive, that is not the case. ... time it takes to learn the CRM
product, and ...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
system case study crm:
Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive
Up-sell Opportunities. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
system case study crm:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer
Service. Source: Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
Companies must strike a balance between maintaining centralized control of learning technology, programs, and budgets and
providing the business units with appropriate levels of local control. Scotiabank has found a balance with a learning management
solution that allows each training group to set its ow (...)
Excerpt related to
system case study crm:
Case Study: Scotiabank Establishes a Federated System for Global Learning.
Source: Saba Software. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
A leading application service provider of business applications needed to develop a replica of enterprise resource planning
(ERP) for veterinary practice. The application required customer relationship management (CRM), supply chain management (SCM),
a financial accounting system, human resource (HR) man (...)
Excerpt related to
system case study crm:
Case Study: Veterinary Practice Management System. ...
Software. Document Type: Case Study Description: A ... customer relationship
management (CRM), supply chain ...
Published:
2010-03-11
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Abstract:
In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer
software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF
rerouted more than 30 percent of its sales to self-s (...)
Excerpt related to
system case study crm:
... Learn more about how the Web retail system benefits UNICEF. Download <strong>Case
Study: UNICEF Generates More Online Sales with Webfoot</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As part of its effort to improve literacy in grades K-3, the Chicago Public Schools District needed to manage thousands of
personal digital assistants (PDAs) and other devices to ensure distribution to the right teachers at the right institutions—and
under serious time constraints. The schools deployed (...)
Excerpt related to
system case study crm:
Case Study: Asset Management Software Provides a Strategic Solution for the Chicago Public
School District. Source: Asure Software. ...
Published:
2010-03-11