-
Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
solution crm case study:
Document Type: Case Study Description: The school of business at one of Canada ...
old system for online registration, customer relationship management (CRM), and e ...
Published:
2010-03-11
-
Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
solution crm case study:
Case Study: CRM Solution’s Superior Workflows and Multitenancy
Create Stronger Customer Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
-
Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
solution crm case study:
... Discover how the hosted CRM solution helps ensure business continuity
and other benefits. Download <strong>Case Study: Junk Removal Service Finds Gold with
...
Published:
2010-03-11
-
Abstract:
As part of its effort to improve literacy in grades K-3, the Chicago Public Schools District needed to manage thousands of
personal digital assistants (PDAs) and other devices to ensure distribution to the right teachers at the right institutions—and
under serious time constraints. The schools deployed (...)
Excerpt related to
solution crm case study:
Case Study: Asset Management Software Provides a Strategic Solution for
the Chicago Public School District. Source: Asure Software. ...
Published:
2010-03-11
-
Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
solution crm case study:
... After being shown a business intelligence (BI) solution made just ...
saw the value of having its CRM data presented ... Download <strong>Case
Study: Interdyn</strong>. ...
Published:
2010-03-11
-
Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
solution crm case study:
Case Study: All-in-one CRM System Supports Rapid Growth. ...
Download <strong>Case Study: All-in-one CRM System Supports Rapid
Growth</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
solution crm case study:
CRM Solution Helps Growing Data Storage Provider Meet Its Information Needs. Source: Microsoft.
Document Type: Case Study Description: A data storage company ...
Published:
2010-03-11
-
Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
solution crm case study:
... e-CRM) solution, its users gained mobile access to valuable customer
information. Learn about the other benefits. Download <strong>Case Study: Active Voice
...
Published:
2010-03-11
-
Abstract:
Easy to read. Download the case study about Martin's Wood Products. Martin’s Wood Products, producers of solid wood furniture
for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource planning (ERP) advances
of the 21st century. To bring costing under control, (...)
Excerpt related to
solution crm case study:
... Source: Global Shop Solutions. Document Type: Case Study Description:
Martin’s Wood ... the shop floor, the company uses an ERP and product configurator solution.
...
Published:
2010-03-11
-
Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
solution crm case study:
... Internet-based solution that increased the speed of service delivery and maintenance
operations by 50 percent. Download <strong>Case Study: Field Services ...
Published:
2010-03-11
-
Abstract:
LeasePlan Norway, a large automobile fleet management company, needed an alternative to manual entry of incoming invoice
data, while still maintaining complete accuracy. The company implemented AnyDocINVOICE for invoice data capture, because of
its ease- of- use and ability to capture data without templa (...)
Excerpt related to
solution crm case study:
Case Study: LeasePlan Finds a Solution for All Incoming Invoices. ...
Download <strong>Case Study: LeasePlan Finds a Solution for All Incoming
Invoices </strong>. ...
Published:
2010-03-11
-
Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
solution crm case study:
... Source: Gloviz. Document Type: Case Study Description: Levi Strauss
... its customer relationship management (CRM) programs. ... Learn about
the solution that helps Levi ...
Published:
2010-03-11
-
Abstract:
As Wiltshire Precision has grown, it has faced challenges common to manufacturers—controlling costs, constant efficiency
improvements, competition from abroad, and expansion of customer base and shop space. After implementing an enterprise resource
planning (ERP) system, Wiltshire’s newly automat (...)
Excerpt related to
solution crm case study:
... quality rating. Discover the ERP solution’s other benefits. Download <strong>Case
Study: Wiltshire Precision</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
solution crm case study:
... Find out how the new online solution safeguards, analyzes, and ...
Download <strong>Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM
Online to ...
Published:
2010-03-11
-
Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
solution crm case study:
Case Study: Mitsubishi. Source: Board ... reporting capabilities. Find
out more. Download <strong>Case Study: Mitsubishi</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
solution crm case study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Mid-market Manufacturers for microsoft business solutions great plains.
Specific, Measurable, Achievable, Relevant and Time-Bound. Metro Canada Logistics, a third party provider of warehousing,
transporatation, and related logistics services streamlines ac (...)
Excerpt related to
solution crm case study:
Your Challenge: Get Decision Makers' Approval for Mid-market Manufacturers for microsoft business solutions great plains.
Specific, Measurable, Ach...
Published:
2010-03-11
-
Abstract:
My Wedding Film is a growing small business media company that specializes in capturing elegant one-of-a kind weddings. The
company was looking for a customer relationship management (CRM) solution that could accurately track and automate the contacts
they had with their clients, prospects, vendor relati (...)
Excerpt related to
solution crm case study:
... Source: InfusionSoft. Document Type: Case Study Description: My Wedding
Film is a ... was looking for a customer relationship management (CRM) solution
that could ...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
solution crm case study:
... Evaluation Centers. Document Type: Case Study Description: Swiss ...
customer relationship management (CRM) system ... mobile-enabled, user-friendly solution
that could ...
Published:
2010-03-11
-
Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
solution crm case study:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11