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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
solution case study crm:
Case Study: CRM Solution’s Superior Workflows and Multitenancy
Create Stronger Customer Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
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solution case study crm:
Document Type: Case Study Description: The school of business at one of Canada ...
old system for online registration, customer relationship management (CRM), and e ...
Published:
2010-03-11
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Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
solution case study crm:
... Strategy Companion. Document Type: Case Study Description: Interdyn,
a solution integrator specializing ... its customer relationship management (CRM)
system ...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
solution case study crm:
... CRM solution helps ensure business continuity and other benefits. Download
<strong>Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM
...
Published:
2010-03-11
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Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
solution case study crm:
CRM Solution Helps Growing Data Storage Provider Meet ... Microsoft. Document
Type: Case Study Description: A ... customer relationship management (CRM)
software that ...
Published:
2010-03-11
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Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
solution case study crm:
Case Study: All-in-one CRM System Supports Rapid Growth. ...
Download <strong>Case Study: All-in-one CRM System Supports Rapid
Growth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As part of its effort to improve literacy in grades K-3, the Chicago Public Schools District needed to manage thousands of
personal digital assistants (PDAs) and other devices to ensure distribution to the right teachers at the right institutions—and
under serious time constraints. The schools deployed (...)
Excerpt related to
solution case study crm:
Case Study: Asset Management Software Provides a Strategic Solution for
the Chicago Public School District. Source: Asure Software. ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
solution case study crm:
... an e-customer relationship (e-CRM) solution, its users ...
Download <strong>Case Study: Active Voice Gets Proactive and Powers Communication
with CRM</strong>. ...
Published:
2010-03-11
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Abstract:
LeasePlan Norway, a large automobile fleet management company, needed an alternative to manual entry of incoming invoice
data, while still maintaining complete accuracy. The company implemented AnyDocINVOICE for invoice data capture, because of
its ease- of- use and ability to capture data without templa (...)
Excerpt related to
solution case study crm:
Case Study: LeasePlan Finds a Solution for All Incoming Invoices. ...
Download <strong>Case Study: LeasePlan Finds a Solution for All Incoming
Invoices </strong>. ...
Published:
2010-03-11
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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
solution case study crm:
... Internet-based solution that increased the speed of service delivery and maintenance
operations by 50 percent. Download <strong>Case Study: Field Services ...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
solution case study crm:
... Find out how the new online solution safeguards, analyzes, and ...
Download <strong>Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM
Online to ...
Published:
2010-03-11
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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
solution case study crm:
... Source: Gloviz. Document Type: Case Study Description: Levi Strauss
... its customer relationship management (CRM) programs. ... Learn about
the solution that helps Levi ...
Published:
2010-03-11
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Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
solution case study crm:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11
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Abstract:
After realizing that the enterprise resource planning (ERP) solution it had used until 2005 could no longer keep up with
its rapid growth, HOFA GmbH started looking for a new ERP and e-business solution. Learn how the company’s new system has
increased transparency across the company, reduced data capt (...)
Excerpt related to
solution case study crm:
... Source: ABAS Software. Document Type: Case Study Description: After
realizing that the enterprise resource planning (ERP) solution it had used until 2005 could ...
Published:
2010-08-27
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Abstract:
As Wiltshire Precision has grown, it has faced challenges common to manufacturers—controlling costs, constant efficiency
improvements, competition from abroad, and expansion of customer base and shop space. After implementing an enterprise resource
planning (ERP) system, Wiltshire’s newly automat (...)
Excerpt related to
solution case study crm:
... quality rating. Discover the ERP solution’s other benefits. Download <strong>Case
Study: Wiltshire Precision</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
solution case study crm:
Case Study: Mitsubishi. Source: Board ... reporting capabilities. Find
out more. Download <strong>Case Study: Mitsubishi</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
solution case study crm:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
When Inteva Products, LLC was launched as an independent company, one of its first challenges was a complete overhaul of
its IT environment, which was made up of many different systems—including a legacy enterprise resource planning (ERP) system.
Learn how the company chose a software-as-a-service (Saa (...)
Excerpt related to
solution case study crm:
... SaaS) ERP solution that trimmed monthly operating costs by one-third and enabled IT
staff to focus on more strategic work. Download <strong>Case Study: Inteva ...
Published:
2010-03-11
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Abstract:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Standard for Resource Planning in the Railway Business. Railion Nederland N.V. is an independent operating
company of Railion Deutschland, the largest rail cargo (...)
Excerpt related to
solution case study crm:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Sta...
Published:
2010-03-11
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Abstract:
Easy to read. Download the case study about Martin's Wood Products. Martin’s Wood Products, producers of solid wood furniture
for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource planning (ERP) advances
of the 21st century. To bring costing under control, (...)
Excerpt related to
solution case study crm:
... Source: Global Shop Solutions. Document Type: Case Study Description:
Martin’s Wood ... the shop floor, the company uses an ERP and product configurator solution.
...
Published:
2010-03-11