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Documents related to » share of customer crm


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

SHARE OF CUSTOMER CRM: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

SHARE OF CUSTOMER CRM: private funding, repurchasing outstanding shares to ensure majority voting power. Maintaining only a necessary level of cash, resorting to the poison pill shareholders provision, merging with a peer as to make any future acquisitions too awkward for the predator, and so on are other strategies. Conversely, if a vendor wishes to be acquired, the house needs to be in order by keeping expenses in line, if not by growing the top line. Recommendations For Users The recent events of merger-mania will have a
4/23/2005

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

SHARE OF CUSTOMER CRM: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

SHARE OF CUSTOMER CRM: Customer Profile: Transplace Customer Profile: Transplace Source: BP Logix, Inc Document Type: Case Study Description: As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and
3/23/2010 11:45:00 AM

Best Practice: Thames Water Adopts BMPS Solution to Streamline Its Customer Services with Wipro as Systems Integrator
This IDC Energy Insights report details Thames Water's journey to implement an advanced business process management system in its Customer Services business unit, working with long-term partner Wipro as the systems integrator. This approach enabled Thames Water to realize significant operational and business benefits in a short time despite financial constraints. Download this white paper to learn more about the benefits, impacts. amd lessons learned.

SHARE OF CUSTOMER CRM: Business Process Management Suite, BMPS, Thames Water, IDC Energy Insights, Best Practices, Customer Services.
9/7/2011 4:34:00 AM

User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

SHARE OF CUSTOMER CRM: seen increases in market share, customer retention, conversion rates and overall customer satisfaction by implementing user-centered design principles. Toward a New Usability Experts in human factors design consider the World War II era the birthplace of usability. During this period, human factors experts helped redesign and standardize fighter jet cockpits after a series of fatal accidents. The advent of the mainframe computer in modern industry ignited the second wave of the usability revolution.
1/18/2002

Integrating CRM with ERP
Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

SHARE OF CUSTOMER CRM: Integrating CRM with ERP Integrating CRM with ERP Source: Baseline Consulting Document Type: White Paper Description: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous
7/22/2005 12:38:00 PM

Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

SHARE OF CUSTOMER CRM: SumTotal Systems, SumTotal Learning Management, e-learning, hi-tech, it e learning, e learning solutions, e learning providers, e learning platforms, e learning platform, e learning portal, e learning companies, free e learning, e learning website, e learning commons, e learning center, e learning development, e learning tools, e learning programs, e-learning software, e-learning..
5/26/2011 4:12:00 PM

Leveraging CRM for Midsize Company Growth
Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

SHARE OF CUSTOMER CRM: Leveraging CRM for Midsize Company Growth Leveraging CRM for Midsize Company Growth Source: Ziff Davis Document Type: White Paper Description: Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin
8/15/2012 10:16:00 AM

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

SHARE OF CUSTOMER CRM: Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Joseph J. Strub - August 16, 2004 Read Comments Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you re set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the
8/16/2004

CRM: Out of the box? Or outside the box? » The TEC Blog
them work. View Results Share This   Read More     --> Trackback Address     Tags: BPM , business process management , CRM , customer feedback , help desk , innovation , IT service management , itsm , out of the box , Project Management , service experience management Comments Stephen Mwansa on 22 September, 2011 at 9:57 am # Very good and enlightening article. Good CRM is the cornerstone of enhanced service delivery HVRamesh on 22 September, 2011 at 11:51 am # Nice one for effective CRM Stephen

SHARE OF CUSTOMER CRM: BPM, business process management, CRM, customer feedback, help desk, innovation, IT service management, itsm, out of the box, Project Management, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-09-2011


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