-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service request management:
... service management requires that service problems
and preventative maintenance calls be proactively generated by the SLM applications. As the service request
...
Published:
2003-06-11
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
service request management:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service request management:
... service management requires that service problems
and preventative maintenance calls be proactively generated by the SLM applications. As the service request
...
Published:
2003-06-11
-
Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
service request management:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
service request management:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
service request management:
... Life Cycles. Source: IBM. Document Type: White Paper Description: Service management
has become critical for today’s organizations. ...
Published:
2010-04-23
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Abstract:
Improving Proposal Management through Collaboration. Applications and Other Reports to Delineate Your Acquisition, In Relation
To Improving Proposal Management through Collaboration Companies typically manage their proposal generation efforts using
word processing documents, e-mail, and spreadsheets. Howe (...)
Excerpt related to
service request management:
Improving Proposal Management through Collaboration. Applications and Other Reports to Delineate Your Acquisition, In Relation
To Improving Proposa...
Published:
2010-03-11
-
Abstract:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important.
With so much riding on IT’s performance, a new servic (...)
Excerpt related to
service request management:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Managem...
Published:
2010-03-11
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
service request management:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
-
Abstract:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Excerpt related to
service request management:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Published:
2000-08-21
-
Abstract:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention
to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula
of success. It is now in a position to move forward wi (...)
Excerpt related to
service request management:
... real-time sales order processing (eSOP) and status reporting, purchase consignments, work order splitting,
Internet service request management, vendor-managed ...
Published:
2002-04-04
-
Abstract:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention
to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula
of success. It is now in a position to move forward wi (...)
Excerpt related to
service request management:
... real-time sales order processing (eSOP) and status reporting, purchase consignments, work order splitting,
Internet service request management, vendor-managed ...
Published:
2002-04-04
-
Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
service request management:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst
its competitors.
Published:
2003-06-04
-
Excerpt related to
service request management:
... Customer Service — call management, field service
management, case handling, customer survey forms, information technology (IT) services request,
etc.; ...
Published:
2008-09-02
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
service request management:
... Invoicing: Invoicing application for service management series ...
Employee request for customer-related information ... Customer requests for service
(resulting in the ...
Published:
2005-01-07
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
service request management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
With a minimum of effort, learn all about bom and change management of Pixel Velocity. Download it here! Pixel Velocity, provider
of video automation systems to governments and other organizations, grew from having one supplier to having dozens with which
they needed to collaborate and source hundreds of (...)
Excerpt related to
service request management:
With a minimum of effort, learn all about bom and change management of Pixel Velocity. Download it here! Pixel Velocity, provider
of video automati...
Published:
2010-03-11
-
Abstract:
ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off,
which proves crucial these days when many of its peers that have traditionally had more exciting and flashy products are facing
the crunch. (...)
Excerpt related to
service request management:
ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off,
which proves crucial ...
Published:
2001-06-11
-
Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
service request management:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
-
Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
service request management:
... Activities can be associated with (hyperlinked to) case or service request
records; ... to) project records; A variety of predesigned activity management reports are
...
Published: