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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 selling crm relationship management solutions


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

selling crm relationship management solutions  Centric | Customer Centric Selling | Customer Centricity | Customer CRM | Customer Engineering | Customer Experience | Customer Experience Management | Customer Framework | Customer Integration | Customer Interface | Customer Knowledge Management | Customer Loyalty | Customer Management | Customer Management Relationship | Customer Marketing | Customer Marketing Plan | Customer Model | Customer Modeling | Customer Overview | Customer Performance | Customer Planning | Customer Presentation | Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » selling crm relationship management solutions

Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

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Comparing On Demand Customer Relationship Management Service Alternatives


Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

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17 Rules of the Road for Customer Relationship Management


Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

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Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

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Oracle Transportation Management


Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning (ERP) or legacy order management system as well as any commercial best-of-breed or legacy warehouse management system (WMS). Oracle Transportation Management, part of the Oracle E-Business Suite, integrates with Oracle Order Management and Oracle Warehouse Management to ensure effective fulfillment of customer orders.  

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Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

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Mecanica Solutions Inc.


Mecanica Solutions is a certified IBM Advanced Level Business Partner for PLM (Product Lifecycle Management) Software Solutions and services. Our mission is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development.

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Top Content Management Solutions Compared


Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

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Demand Solutions


Designed for small and midsized enterprises, as well as major divisions of Fortune 500 companies, the Demand Solutions software suite offers a range of supply and demand planning functionality, including: demand planning and forecasting inventory planning and replenishment sales force collaboration sales and operations planning (S&OP) point-of-sale (POS) management advanced planning and scheduling (APS) The software has been installed in more than 2,000 locations in over 70 countries, in many types of manufacturing and distribution companies. The Demand Solutions software suite is designed to help customers make decisions based on supply and demand, and can often be implemented within 90 days.  

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Blackboard Learn 9.1 for Learning Management Certification Report


Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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