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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 self management


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

self management  enterprises can provide customer self-service that reduces service costs, improves customer satisfaction, and facilitates the sales and marketing of products and services. Moreover, IT organizations can increase the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Human Resources (HR)

Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees.  Modules will include Personnel Management, Benefit Management, Payroll Management, Employee Self Service, Data Warehousing and Health & Safety.  

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Documents related to » self management

Human Capital Management


Today’s economy demands a more proactive, strategic role for the human resources (HR) department. As competition for critical resources intensifies, managers, employees, and candidates are demanding more from HR, moving beyond self-service to secure direct access to relevant information and processes whether in the office or on the road. Epicor Human Capital Management (HCM) provides these capabilities, and more, helping you to manage your globally dispersed workforce, improve HR processes, and enhance employee satisfaction for greater efficiency and cost savings across the enterprise. Epicor HCM automates your HR processes, enabling you to track, manage, and analyze all your employee data from application to retirement. Robust Recruitment Management, Benefits, and Absence tracking tools, all within this Human Resources Information System (HRIS) application, give you greater control over staffing, time off, and benefits administration, with paperless workflows designed to walk managers and employees through common setup and administration operations for improved efficiency. Powerful Performance Management, Reporting, and Analytics functionality helps you align your corporate goals with employee performance, and empowers you with flexible tools to analyze applicant and employee data for better workforce management. Available as on-demand software as a service (SaaS), hosted, or on-premise solution, Epicor HCM is HR software that can be deployed to meet your organizational requirements without compromising functionality or data integrity. To serve your international HR needs, this Human Resource Management System (HRMS) Web-based solution configures data fields to reflect the appropriate format based on employee location, as well as provides location-specific home pages delivering relevant communication and corporate standards. Epicor provides a robust set of flexible and configurable HR, payroll, and employee development software that does the following: offers greater total business value by streamlining the entire employee life cycle manages recruitment and resourcing, training administration, benefits programs, and performance management provides a wealth of information and advice to employees and candidates via direct access promotes operational efficiency by allowing the entire workforce to focus on key company objectives provides flexibility to deploy Epicor Payroll or connect to third-party payroll solutions delivers powerful business intelligence (BI) to enable strategic analysis of key business trends for better planning and informed decision making Epicor HCM solutions help you maximize the talent within your organization, by providing faster and more efficient people support. With customers in more than 150 countries, Epicor u

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Benefits Management Benchmark: Technology Automation and Employee Self-service


To many executives, health insurance cost increases are as predictable as death and taxes. That’s why best-in-class organizations are embracing strategies which optimize benefit cost per employee. To succeed, these companies focus on wellness programs, clear communications about benefits choices, and benefits automation as part of an integrated system. And to compete effectively, other organizations will need to follow suit.

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Competency Management: the Compass for Strategic Talent Management


This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate, and retain employees. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations, and business reengineering.

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Performance and Compensation Management at the Core of Human Capital Management?


Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM applications and operating income growth.

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Smartree Talent Management Suite


Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner.

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A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

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Business Process Management Notations within Business Process Management


Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is the value of BPMN to vendors and organizations using business process modeling?

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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out.

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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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