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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap crm overview


'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: SAP AG
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly

sap crm overview  times, the new my SAP CRM supplies a significantly complete CRM package, with functionality in all key areas, including Customer Engagement (Marketing and Sales), Business Transaction (product and pricing configurator, electronic order processing, telesales, andfield sales), Order Fulfillment (real time Available-To-Promise checks, and contract, billing, and financials management), and Customer Service (Call Center, web self-service, RMA handling, and field service). mySAP E-Procurement - Powered

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » sap crm overview

SAP SCM-Stepping Out of Obscurity


Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

sap crm overview  Conclusions The solutions that SAP is offering for supply chain executives expand beyond the traditional TLA (three-letter acronym) boundaries of SCM, PLM, customer relationship management (CRM), ERP (manufacturing), etc.  For example, when we talk about Collaborative Demand and Supply Planning, it is critical to include Trade Promotions (traditionally part of a CRM solution) in the end-to-end processes. Similarly, in Logistics and Fulfillment, GTM is a key component when sourcing from and servicing a Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

sap crm overview  vendors like Oracle or SAP will surely find a way to put together packages made of the numerous solutions they own, but they can prove to be very expensive and not easy to maintain. In conclusion, think of the Intelligent Contact Center as a platform for your CRM, contact center, and customer analytics needs. If you’re a medium or large company having issues with any of these requirements, this solution is certainly worth evaluating. But always assess your needs to make sure that the solution you’re Read More

Focus Experts’ Briefing: BI Overview, Key Issues, and Trends


Business intelligence (BI) applications analyze a company’s raw data to provide business process insights that can be leveraged for competitive advantage. Are such lofty goals realistic for small and midsized businesses (SMBs) that lack the IT talent found in a large enterprise? What capabilities should SMBs expect to find in a BI solution? And what are the “gotchas” to avoid? Find out in this report from Focus Research.

sap crm overview  windows smb,business intelligence strategy,old gay,crm,erp,nfs,sap,sme,hosted business intelligence,bit torrent,data business intelligence,business intelligence applications,leveraging,open source business intelligence,bi publisher Read More

SAP ERP


Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

sap crm overview  ERP Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software. Read More

Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

sap crm overview  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

sap crm overview  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the Read More

SAP for Consumer Products: SAP Trade Promotion Management


The pressure to generate demand for consumer products is constantly increasing. Whether managing customer relationships, achieving increased sales, or introducing new products, the area of marketing expenditure is complex and prone to error. That’s why you need a solution drawing together all the activities needed to analyze, plan, sell, execute, validate, and evaluate your products in a closed-loop process.

sap crm overview  for Consumer Products: SAP Trade Promotion Management The pressure to generate demand for consumer products is constantly increasing. Whether managing customer relationships, achieving increased sales, or introducing new products, the area of marketing expenditure is complex and prone to error. That’s why you need a solution drawing together all the activities needed to analyze, plan, sell, execute, validate, and evaluate your products in a closed-loop process. Read More

How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

sap crm overview  transactional (ERP) systems. (See SAP CRM On-Demand, February 2006) This evolution towards building a culture of customer-centricity is driven by customer expectations for a more personalized purchasing experience. (See CMO’s Strategic Agenda, December, 2005). Companies focused on retaining their most profitable customers will be the first to invest in resources, services and technologies that support customer-centric initiatives. Integrating customer data to provide both operational and strategic Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

sap crm overview  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More

SAP ERP Market Analysis for SMB'S


As you'll discover in SAP ERP for SMB, SAP offers a range of ERP solutions for small and midsized businesses including a SaaS-based version called...

sap crm overview  As you'll discover in SAP ERP for SMB , SAP offers a range of ERP solutions for small and midsized businesses (SMBs)—including a SaaS-based version called SAP Business ByDesign. In this Aberdeen market analysis , you'll also learn about the major trends and drivers in the ERP SMB market, and how SAP ERP solutions are helping SMBs streamline and standardize their processes and operations—with functionality so robust that even larger corporations are buying in. Learn how working with the world’s Read More

SAP Gets Serious with SAP HANA and Mobility


Yesterday in San Francisco, SAP held a press conference to make two (perhaps three) major announcements about its strategy for the data management and mobility spaces. These announcements unveiled big-time movement in two major IT areas: data management and mobility. SAP HANA and Sybase At the press conference, Vishal Sikka, member of the SAP Executive Board for Technology and

sap crm overview  Gets Serious with SAP HANA and Mobility Yesterday in San Francisco, SAP held a press conference to make two (perhaps three) major announcements about its strategy for the data management and mobility spaces. These announcements unveiled big-time movement in two major IT areas: data management and mobility. SAP HANA and Sybase At the press conference, Vishal Sikka, member of the SAP Executive Board for Technology and Innovation, spoke about SAP's roadmap for integrating Sybase and SAP's strategy over Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

sap crm overview  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

Navigator One for SAP Business One


Navigator One is a suite of modules for SAP Business One—a business management software application designed specifically for small to midsize businesses (SMBs). Used by over 23,000 customers today, SAP Business One manages business functions across sales, operations, service, and financials, in an integrated software system. The Navigator One modules extend the core SAP Business One functionality in a completely integrated, same-look-and-feel option for Navigator’s customers and partners. · Production One is targeted at companies looking to track detailed costs and production processes during assembly or production. It can help production-oriented organizations mange their labor and material costs using touch-screen and bar-code collection devices.· Production One advanced planning and scheduling (APS) allows simultaneous scheduling of machines, labor, and tooling. The add-on also features dynamic inventory allocation and multilevel pegging for schedules.· Distribution One is designed for warehouse management and advanced forecasting and planning. It includes functionality for finance, sales, purchasing, customer management, stock control, and warehouse management for wholesalers and distributors.· Service One is aimed at companies that need to perform field service or depot repair and track warranties and maintenance. It can help service-oriented organizations process service calls, schedule, and dispatch technicians.· Project One provides project costing and project management for more project-oriented organizations, including firms that need to track construction-type projects.· Retail One provides point-of-sale (POS) capabilities for other over-the-counter (OTC) sales or bar-code/touch-screen-enabled retail sales. It supports credit cards and debit cards transactions, customer loyalty tracking, and store sales and inventory tracking. Navigator also provides additional functionality for rules-based product configuration, advanced shipping, credit card transactions, bin management, revenue recognition, return merchandise authorizations (RMAs), and bar-code data collection.

sap crm overview  One for SAP Business One Navigator One is a suite of modules for SAP Business One—a business management software application designed specifically for small to midsize businesses (SMBs). Used by over 23,000 customers today, SAP Business One manages business functions across sales, operations, service, and financials, in an integrated software system. The Navigator One modules extend the core SAP Business One functionality in a completely integrated, same-look-and-feel option for Navigator’s Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

sap crm overview  101 Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101 . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), Read More