X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 retain images of letters or e mails received from a customer in a customer correspondence archive

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Evaluate Now

Documents related to » retain images of letters or e mails received from a customer in a customer correspondence archive

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

retain images of letters or e mails received from a customer in a customer correspondence archive  have no method to retain those email inquiries for future reference. The Response Manager Solution: Since Response Manager is intelligently and automatically re-routing the inbound email messages to the correct sales representative, you are eliminating the step of having a person manually re-routing the email messages, thereby saving both time and money. Utilizing the reporting engine of Response Manager, you are able to accurately show the average response time for each inquiry. By using Response Read More

Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

retain images of letters or e mails received from a customer in a customer correspondence archive  BPM,business process management,business process re-engineering,call center,CRM,customer interaction,customer relationship management,IVR,organizational efficiancy,process improvement,project management,sales force automation Read More

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

retain images of letters or e mails received from a customer in a customer correspondence archive  CEM,customer experience management,customer experience,CRM,customer relationship management,Benjamin Studios,value drivers,customer feedback,product engineering,performance feedback,customer feedback survey,Bruce Culbert,voice of the customer Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

retain images of letters or e mails received from a customer in a customer correspondence archive  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

retain images of letters or e mails received from a customer in a customer correspondence archive  Master Data Management,MDM,Customer Data Integration,CDI,Data Integration,CRM,BI,business intelligence,data standardization,data consolidation,Customer Relationship Management Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

retain images of letters or e mails received from a customer in a customer correspondence archive  driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external requirements. In a dynamic business environment, the service enterprise must be able to sense and react, almost instantly, to changing market conditions. These conditions vary depending on whether they are caused by shifts in market structure, new competitive threats, micro- or Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

retain images of letters or e mails received from a customer in a customer correspondence archive  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

Benchmarking Your Quality Maturity: Turning a Cost Center into a Profit Center


To help organizations understand their current state and plan for managing quality, LNS Research covers a quality management research study of more than 1,000 manufacturing organizations to identify best practices in organizational change, business process redesign, and technology evaluation.

retain images of letters or e mails received from a customer in a customer correspondence archive  quality benchmark, quality maturity, quality management, quality management software, quality management system, quality management maturity, manufacturing quality management Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

retain images of letters or e mails received from a customer in a customer correspondence archive  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More

A Firewall is Cheaper Than a Lawyer


eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future interstate web links. On the other hand, proper implementation of a firewall makes the whole case a moot point.

retain images of letters or e mails received from a customer in a customer correspondence archive  Firewall,limit Bidder''s Edge,online auction search engine,ebay lawsuit,auction aggregators,eBay Inc. v. Bidder''s Edge,D. Calif. No 0-99,21-200,link to ebay,firewall technology,ebay security,firewall market,ebay firewall Read More

Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way


When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” (See Part I of this series.) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More

ILM as a Journey: Moving Towards Storage as a Service


Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to-day operation of such environments, particularly in storage and information management. Positioning information lifecycle management (ILM) in the context of infrastructure management provides an understanding of where we are today—and of how much further there is to go.

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

retain images of letters or e mails received from a customer in a customer correspondence archive  customer relationship management,customer relationship management sap,microsoft dynamics customer relationship management,open source customer relationship management,customer relationship management open source,powerpoint presentation customer relationship management,customer relationship management ppts,on demand customer relationship management,customer relationship management crm,customer relationship management software free,customer relationship management of,customer relationship management programs,sap bydesign,customer relationship management softwares,customer relationship management software Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

retain images of letters or e mails received from a customer in a customer correspondence archive  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

Brewing Up a Better Schedule for a Product with Many Variables


For the coffee producer Mother Parkers, scheduling coffee production across two plants was an ever-increasing challenge. Mother Parkers decided to take proactive steps toward consolidating its day-to-day scheduling data by engaging Supply Chain Consultants (SCC) to help. SCC applied its scheduling algorithms to improve schedule attainment, visibility, and stability—exactly what Mother Parkers needed.

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More