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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » retain images of letters or e mails received from a customer in a customer correspondence archive


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

retain images of letters or e mails received from a customer in a customer correspondence archive  have no method to retain those email inquiries for future reference. The Response Manager Solution: Since Response Manager is intelligently and automatically re-routing the inbound email messages to the correct sales representative, you are eliminating the step of having a person manually re-routing the email messages, thereby saving both time and money. Utilizing the reporting engine of Response Manager, you are able to accurately show the average response time for each inquiry. By using Response Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More...
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

retain images of letters or e mails received from a customer in a customer correspondence archive  DCIM, data center, data center infrastructure management, DCIM management, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, data center cooling module, data center power and cooling infrastructure, traditional data center, containerized data center, data center TCO Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client''s requirements. Epicor, QAD, and Ramco Systems'' rank can change with different

retain images of letters or e mails received from a customer in a customer correspondence archive  enterprise application software,software selection,selecting enterprise technologies,knowledge-based matchmaker part 1,selection practices,selection processes,strategic technology selections,selecting complex systems,value added resellers,software vendors,strategic it acquisitions,selecting software vendors,evaluation process,selection project teams,enterprise technology evaluations Read More...
Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System
Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More...
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

retain images of letters or e mails received from a customer in a customer correspondence archive  customer analytics, IBM, customer data, business analytics, customer experience, customer intelligence, IBM Predictive Customer Intelligence, SPSS, Cognos Read More...
Achieve a Complete Business Picture with a BI Dashboard
With the right business intelligence (BI) solution, any enterprise can improve performance, decrease time to market, analyze and forecast data, and achieve

retain images of letters or e mails received from a customer in a customer correspondence archive  ElegantMicroWeb,business intelligence,white papers,ElegantJ BI,dashboards,bi dashboards,business intelligence dashboards Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

retain images of letters or e mails received from a customer in a customer correspondence archive  crm loyalty,crm management,customer company,customer experience management,customer loyalty,customer loyalty and retention,customer loyalty definition,customer loyalty software,customer relation management,customer relations management,customer relationship,customer relationship management solution,customer relationship management solutions,customer relationship marketing,customer research Read More...
For a Million Gallons of Glue Find a Marketplace on Steroids
FreeMarkets, Inc., will provide marketplace access and services to the United States Postal Service. The USPS is the first Federal entity to use FreeMarkets

retain images of letters or e mails received from a customer in a customer correspondence archive  freemarkets,marketplace,digital marketplaces,electronic market,purchasing FreeMarkets Read More...
Taking Innovation from a Buzzword to a Business Standard
Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to

retain images of letters or e mails received from a customer in a customer correspondence archive  SAP HANA,Eric Verniaut,service delivery model,SAP Services organization,business innovation Read More...
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date

retain images of letters or e mails received from a customer in a customer correspondence archive  LMS, learning management system, learning software, learning management, learning system, employee learning Read More...
The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

retain images of letters or e mails received from a customer in a customer correspondence archive  Business Objects,data warehousing,business intelligence,BI,ERP,enterprise resource planning,reporting,analysis,software selection process,University of Illinois Read More...
A Firewall is Cheaper Than a Lawyer
eBay''s motion for a preliminary injunction to limit Bidder''s Edge online auction search engine from linking to their site, may set precedents for future

retain images of letters or e mails received from a customer in a customer correspondence archive  Firewall,limit Bidder''s Edge,online auction search engine,ebay lawsuit,auction aggregators,eBay Inc. v. Bidder''s Edge,D. Calif. No 0-99,21-200,link to ebay,firewall technology,ebay security,firewall market,ebay firewall Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

retain images of letters or e mails received from a customer in a customer correspondence archive  customer satisfaction,customer satisfaction survey,customer satisfaction rating,CSR,composite customer satisfaction rating,CCSR,vendor rating metric,escalation clauses,price escalation,zero defects,lines of code,LOC,function point,FP,expectation management Read More...

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