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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 retain images of letters or e mails received from a customer in a customer correspondence archive

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » retain images of letters or e mails received from a customer in a customer correspondence archive

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

retain images of letters or e mails received from a customer in a customer correspondence archive  have no method to retain those email inquiries for future reference. The Response Manager Solution: Since Response Manager is intelligently and automatically re-routing the inbound email messages to the correct sales representative, you are eliminating the step of having a person manually re-routing the email messages, thereby saving both time and money. Utilizing the reporting engine of Response Manager, you are able to accurately show the average response time for each inquiry. By using Response Read More

5 Simple Steps to Choosing a BRMS for a Loan Origination System


Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems.

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More

Can a Mobile App Get You a Job Interview?


Serendipity, in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of impressing (or not) a potential employer. But how do you win that face time? Candidates struggle to distinguish themselves, while recruiting managers wade through the hundreds of cut-and-dried resumes they receive each day. In the interest

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

retain images of letters or e mails received from a customer in a customer correspondence archive  Master Data Management,MDM,Customer Data Integration,CDI,Data Integration,CRM,BI,business intelligence,data standardization,data consolidation,Customer Relationship Management Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

retain images of letters or e mails received from a customer in a customer correspondence archive  Business Objects,data warehousing,business intelligence,BI,ERP,enterprise resource planning,reporting,analysis,software selection process,University of Illinois Read More

A Top 10 List for Meat Processors & Protein Companies When Considering a New ERP System


"The meat industry" traditionally supported by enterprise resource planning (ERP) solutions has expanded into "the protein industry," which includes several non-meat sectors. This is in response to consumer demand for healthier alternatives to beef (for example, bison, elk, emu, or venison). The protein industry also includes the manufacture of pet food, which has essentially the same ERP requirements.

This industry requires specialized ERP functionality to address its concerns, including, for example, traceability, shelf-life management, and containerization.

This white paper outlines 10 key features to consider when evaluating and selecting an ERP system for process manufacturing that will address the specific challenges of the protein and meat-processing industry.

retain images of letters or e mails received from a customer in a customer correspondence archive  ERP for process manufacturing, process ERP, protein industry ERP, ERP traceability, shelf-life management, ERP for meat processing Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

retain images of letters or e mails received from a customer in a customer correspondence archive  customer analytics, marketing, HCM, HCM analytics, HCM data, workforce analytics, IBM, customer data, business analytics Read More

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market


Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape, such as the consumerization of IT, the mobile application explosion, and cloud computing, are driving the need for new technology solutions to emerge. This white paper discusses some of the key trends taking place in the enterprise mobility landscape today and gives essential guidance to help end users and partners develop a strategic plan for building an enterprise mobility strategy.

retain images of letters or e mails received from a customer in a customer correspondence archive  SAP Enterprise Mobility,mobility,consumerization,enterprise mobility,enterprise mobility strategy,SAP Read More

Roadmap to a Successful Cloud Implementation: 5 Steps to Consider for Ensuring a Successful Implementation


If you are a growing midsize organization, chances are you are or will soon outgrow your entry-level accounting system. More and more companies are turning to cloud enterprise resource planning (ERP) systems—namely software-as-a-service (SaaS)—to modernize their current systems and lay the foundation for future growth.

SaaS ERP offers and intuitive user experience, modern functionality, and the ability to conduct business anywhere via mobile devices. Cloud ERP also offers more favorable economics with subscription-based licensing and minimal need for IT resources to support it. Reduced implementation times also offer faster time-to-value.

This white paper looks at advantages of cloud systems and some factors to keep in mind. While SaaS ERP systems provide faster implementation times over on-premise solutions, you still need to carefully manage your implementation project to ensure current and ongoing success.

retain images of letters or e mails received from a customer in a customer correspondence archive  cloud implementation, cloud implementation strategies, SaaS strategy, cloud ERP, SaaS ERP, how to implement cloud ERP Read More

Software as a Service: A Cheaper, Faster Way to Access Applications


The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution.

retain images of letters or e mails received from a customer in a customer correspondence archive  SAP,saas,software as a service,saas software,saas service,saas management,saas model,saas crm,software as a service saas,saas erp,saas business,saas companies,saas web,microsoft saas,saas application Read More

Why Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy


Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and allocating limited resources to meet key organizational objectives. Using PPM can also help you better align and manage your people, projects, and processes—giving you the ability to react quickly to change and minimize risk in the current declining market.

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

retain images of letters or e mails received from a customer in a customer correspondence archive  How then, do companies retain a loyal and consistent customer base? They listen to their customers, learn from them, and adapt their operations accordingly. The most powerful training tool an organization can possess is customer feedback about its products and services. Understanding your customers’ needs and perceptions can give you an edge over the competition by improving your operations, including: Delivering enhanced and consistent customer service Turning employee weaknesses into strengths Read More