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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » retain images of letters or e mails received from a customer in a customer correspondence archive


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

retain images of letters or e mails received from a customer in a customer correspondence archive  have no method to retain those email inquiries for future reference. The Response Manager Solution: Since Response Manager is intelligently and automatically re-routing the inbound email messages to the correct sales representative, you are eliminating the step of having a person manually re-routing the email messages, thereby saving both time and money. Utilizing the reporting engine of Response Manager, you are able to accurately show the average response time for each inquiry. By using Response Read More
Extending COBOL to SOA, Web Services, and Beyond: A Look at the Architecture with a Mainframe Perspective
In the rush to explore the “next big thing” in software technology, it’s easy to forget the huge investment you’ve already made in mainframe assets. These

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More
For a Million Gallons of Glue Find a Marketplace on Steroids
FreeMarkets, Inc., will provide marketplace access and services to the United States Postal Service. The USPS is the first Federal entity to use FreeMarkets

retain images of letters or e mails received from a customer in a customer correspondence archive  freemarkets,marketplace,digital marketplaces,electronic market,purchasing FreeMarkets Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

retain images of letters or e mails received from a customer in a customer correspondence archive  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More
ILM as a Journey: Moving Towards Storage as a Service
Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

retain images of letters or e mails received from a customer in a customer correspondence archive  Product Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products Read More
Software as a Service: A Cheaper, Faster Way to Access Applications
The dismal economy hasn''t been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is

retain images of letters or e mails received from a customer in a customer correspondence archive  SAP,saas,software as a service,saas software,saas service,saas management,saas model,saas crm,software as a service saas,saas erp,saas business,saas companies,saas web,microsoft saas,saas application Read More
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More
The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

retain images of letters or e mails received from a customer in a customer correspondence archive  Business Objects,data warehousing,business intelligence,BI,ERP,enterprise resource planning,reporting,analysis,software selection process,University of Illinois Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

retain images of letters or e mails received from a customer in a customer correspondence archive  customer services,customer service account,customer service articles,customer service business,customer service call center,customer service center,customer service communication,customer service companies Read More
The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine
Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven

retain images of letters or e mails received from a customer in a customer correspondence archive  effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences. Read More
Move from a
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization

retain images of letters or e mails received from a customer in a customer correspondence archive  Business Value,IT spend,value creation,value definition,value delivery Read More
SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better

retain images of letters or e mails received from a customer in a customer correspondence archive  SAP Enterprise Mobility,mobility,consumerization,enterprise mobility,enterprise mobility strategy,SAP Read More
7 Steps to an Easier Development Project, a Better Product, and a Stronger Team
Your data models are brilliant ... but only if database administrators (DBAs) and developers are on the same page. A mismatch of expectations can slow down a

retain images of letters or e mails received from a customer in a customer correspondence archive   Read More
Transforming Customer Service with Business Analytics
Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business

retain images of letters or e mails received from a customer in a customer correspondence archive  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More

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