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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
reports on customer relationship management selection:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
reports on customer relationship management selection:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Excerpt related to
reports on customer relationship management selection:
... As for the future customer relationship management
(CRM) offering, I could quite understand Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
reports on customer relationship management selection:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
reports on customer relationship management selection:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
reports on customer relationship management selection:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
reports on customer relationship management selection:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
reports on customer relationship management selection:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Excerpt related to
reports on customer relationship management selection:
... below is based on a real-life CRM selection project, but ... $200 million
in revenues Functionality by industry: Contact management / Customer contract management
...
Published:
2010-01-20
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Abstract:
On November 23, QAD Inc. reported that its total revenue for the third fiscal quarter ended October 31, 1999, rose 56 percent
to $56.7 million, from $36.4 million in the same quarter last year. License revenue was $20.6 million, an increase of 21 percent
compared with $17.1 million in the prior-year peri (...)
Excerpt related to
reports on customer relationship management selection:
On November 23, QAD Inc. reported that its total revenue for the third fiscal quarter ended October 31, 1999, rose 56 percent
to $56.7 million, fr...
Published:
1999-12-01
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
reports on customer relationship management selection:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
reports on customer relationship management selection:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Excerpt related to
reports on customer relationship management selection:
... covered in our Buyer’s Guides and State of the Market Reports: ...
Mobile Customer Relationship Management (CRM); Software as a Service (SaaS)
for Human Resource ...
Published:
2010-09-10
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
reports on customer relationship management selection:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
reports on customer relationship management selection:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
reports on customer relationship management selection:
... are available for display on dashboards and reports; ... Internet Sales,
Customer Relationship Management CRM RFP Template. ...
are displayed to each customer; Up-sell ...
Published:
-
Abstract:
On December 14, Oracle Corporation announced record second quarter results for the period ended November 30, 1999. For the
quarter, net income increased 40% to $384 million, or $0.26 per share, while total revenue grew to $2.3 billion. This compares
to net income of $274 million, or $0.19 per share, and (...)
Excerpt related to
reports on customer relationship management selection:
On December 14, Oracle Corporation announced record second quarter results for the period ended November 30, 1999. For the
quarter, net income inc...
Published:
2000-01-03
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Excerpt related to
reports on customer relationship management selection:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the ...
Logistics (126); Talent Management Matters (29 ... Centers; RFP Templates; Software Evaluation
Reports ...
Published:
2009-06-25
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Excerpt related to
reports on customer relationship management selection:
... While customer relationship management (CRM) solutions
can offer customer feedback functionality, EFM products are built to centrally manage surveys. ...
Published:
2009-09-03
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Abstract:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software
arrangement. (...)
Excerpt related to
reports on customer relationship management selection:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electroni...
Published:
2000-04-28