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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 report on customer relationship management systems


Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific

report on customer relationship management systems  data filters, so they report on only the information needed, and to subtotal or chart the data to help analyze trends and get a concise picture of what's happening. Administration and setup . This is the area of a CRM solution where an enterprise can import or export data and manage user roles (for information access) and security. Internationalization . Internalization provides support for foreign language and real time currency conversion. Customization. This is the ability to customize the CRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » report on customer relationship management systems

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

report on customer relationship management systems  new analytics enhancements include report search, new views, and customizations. The new Outlook Edition 2.0 includes integrated synchronization for improved user productivity, an enhanced UI, improved navigation, and stronger administration control and options. Last but not least, Offline Edition 2.0 features completely re-engineered architecture with unlimited data volumes, field-level conflict resolution, and leads and custom related lists. Along with the release of Winter 06, Salesforce.com announced Read More

Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

report on customer relationship management systems  Gartner . The same report states that 70 percent of total voice connections will be wireless. Unfortunately, this brings up one of the main issues with SIP and IMS. While there are a number of reliable SIP solutions for the regular wired phone networks, many of today's wireless services are non-SIP-based. Because of this, wireless providers have been slow to warm up to IMS, as these services are their current revenue generators. And as a user, there are some services I really like, and would not want to Read More

Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

report on customer relationship management systems  make management decisions and report back to Marketing on the product reliability and servicing costs. Hassan's customer care reps complete the CRMBC cycle by conducting follow up calls. His CRM application has a trigger that adds a customer to a call list one month after they purchase the Beamer. Using a scale of 1 to 10, they call customers to see how the company fulfilled their expectations in terms of the product and service. Because customer satisfaction is also about exceeding expectations, customer Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

report on customer relationship management systems  Future of Small Business report on the future of small business, customers will increasingly find the information they need to make purchasing decisions, rather than relying on what's pushed to them. This aligns perfectly with the mindset of the social customer, who is more likely to turn to Google for information than to their inbox. That's why it's critically important to expand your customer relationship management strategy to engagesocial customers. This means understanding their process for Read More

BCG Systems, Inc.


Achieving your business objectives is often a function of the most effective use of technology. At BCG Systems, Inc. our core strength is the strategic application of technology, including business management software, hardware, and infrastructure. While we offer highly specialized expertise in manufacturing and distribution, we work with a wide variety of industries to design, install and support cost-effective information management solutions. You can rely on the professionals at BCG Systems for not only the technical expertise, but also the business experience that is critical to designing, implementing, and supporting a complete solution that is right for your organization. A shared commitment to delivering the quality of a national firm, with the personalized service of a local business, was our founding directors'' formula for success in 1986. It still drives our organization today. Dedicated to building long- term relationships, our firm has become known for its responsiveness approach. Drawing from over 20 years of experience with the leading business management software, our certified professionals combine experience, commitment and ingenuity to help our clients maximize the return on their technology investment.

report on customer relationship management systems  Systems, Inc. Achieving your business objectives is often a function of the most effective use of technology. At BCG Systems, Inc. our core strength is the strategic application of technology, including business management software, hardware, and infrastructure. While we offer highly specialized expertise in manufacturing and distribution, we work with a wide variety of industries to design, install and support cost-effective information management solutions. You can rely on the professionals at BCG Read More

The Scribe Solution for Salesforce and Microsoft Dynamics GP: Bridging the Gap Between On-demand CRM and On-premise ERP


For years, organizations have had to settle for inadequate approaches to front-office to back-office integration. However, with Scribe’s component architecture, when a new version of Dynamics GP or Salesforce comes out, you can plug in a new version of the Scribe Adapter for the upgraded application, and your existing Dynamics GP to Salesforce Template will experience little or no disruption.

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Siber Systems


Siber Systems

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Configuration and Change Management for IT Compliance and Risk Management


To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk.

report on customer relationship management systems   Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

report on customer relationship management systems  Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate Read More

Incentive and Compensation Management


Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies.

report on customer relationship management systems  and Compensation Management Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies. Read More

Cincom Systems


Established in 1968 and headquarted in Cincinnati, Ohio (US), Cincom Systems provides software and services for creating and managing customer relationships throughout the enterprise, and for building and maintaining adaptive e-business information systems. Cincom Manufacturing Business Solutions are based on the combination of over three decades of experience in providing strategic value to manufacturing companies. Cincom serves over 5,000 clients across 93 countries.

report on customer relationship management systems  Systems Established in 1968 and headquarted in Cincinnati, Ohio (US), Cincom Systems provides software and services for creating and managing customer relationships throughout the enterprise, and for building and maintaining adaptive e-business information systems. Cincom Manufacturing Business Solutions are based on the combination of over three decades of experience in providing strategic value to manufacturing companies. Cincom serves over 5,000 clients across 93 countries. Read More

The Channel Management Shuffle


Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is critical to successful channel management?

report on customer relationship management systems  finished reading the new report from Chainlink Research on channel management. Areas critical to successful channel management: The report explores a number of areas that are critical to successful channel management: Dance with the one who brung ya' ... or channel conflict and multi-partner management—management of channels, minimization of conflict in and across channels, as well as management of multiple partners in and across channels. We will cover the strategies and decisions that a well known Read More

Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

report on customer relationship management systems  selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Business Process Management as a Blueprint for Mobile Workforce Management


As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM adoption.

report on customer relationship management systems  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,BPM,BPM and workforce management Read More