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War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own
(and Beyond)-But Will You Profit from It? Salesforce.com: On-demand in Demand Salesforce.com (NYSE: CRM), sometimes informally referred to as SFDC, has come a long way since introducing its on-demand customer relationship management (CRM) service in February 2000. One of the keys to its success was its self-described guiding design principles for Salesforce.com's software as a service (SaaS)—see What Is Software as a Service? ), which will be referred to as service in the rest of the article. Per its
CRM for Financial and Insurance Markets RFI/RFP Template
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CRM for Financial and Insurance Markets
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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
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Profit from Emerging Web 2.0 technologies
In How Web 2.
how your company can profit from emerging Web 2.0 technologies. Download your PDF copy of How Web 2.0 is Transforming CRM today! For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367.
The Pathway to Profit and Competitive Advantage
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Enterprise On-Demand CRM Comparison Guide
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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
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Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
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to increase a company’s profits and to increase customer retention and satisfaction. This means that CRM addresses the needs of a very limited category of people, not to mention that it does not have the advantages of the social media described above. Indeed, CRM is only accessible to users that work for a company buying the solution and their business partners (customers, suppliers, etc.). The freedom that users have to communicate, interact, and collaborate is often limited by denied access rights,
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