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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
problems with is u crm interface:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
problems with is u crm interface:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
problems with is u crm interface:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
problems with is u crm interface:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
problems with is u crm interface:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
problems with is u crm interface:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations. (...)
Excerpt related to
problems with is u crm interface:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations.
Published:
2002-08-23
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
problems with is u crm interface:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
problems with is u crm interface:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
problems with is u crm interface:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier
3 vendors might be in for a tough battle to defend their turf, especially as they are concurrently trying to expand and modernize
their products with ever diminishing resources and wa (...)
Excerpt related to
problems with is u crm interface:
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier
3 vendors might be in fo...
Published:
2002-09-27
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
problems with is u crm interface:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
problems with is u crm interface:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been proud of in-house development spawning a limiting "not invented here" attitude. (...)
Excerpt related to
problems with is u crm interface:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been prou...
Published:
2005-10-28
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Abstract:
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge
by Dell Computer. This note assess the strengths and weaknesses of its four-CPU rackmount servers. (...)
Excerpt related to
problems with is u crm interface:
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge
by Dell Computer. Thi...
Published:
1999-08-01
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Abstract:
It is feasible to create native, intuitive and graphical business applications using just available software in i/OS and
Open source Java. Using iSeries as an integrated business server is more than just a dream. (...)
Excerpt related to
problems with is u crm interface:
It is feasible to create native, intuitive and graphical business applications using just available software in i/OS and Open
source Java. Using i...
Published:
2005-05-18
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Abstract:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user
requirements. (...)
Excerpt related to
problems with is u crm interface:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is...
Published:
2006-09-18
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Abstract:
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed
in the 1970s, are they not now outdated for today’s event-oriented programming and multi-tiered software architectures? (...)
Excerpt related to
problems with is u crm interface:
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed
in the 1970s, are th...
Published:
2008-12-15
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Abstract:
The core concept behind the Vanguard solution is that business intelligence (BI) must be demand-driven, which means that
the business needs of the user dictate the technical solution, not the other way around. In other words, it should let the
business users drive the process, and remove the problems of (...)
Excerpt related to
problems with is u crm interface:
The core concept behind the Vanguard solution is that business intelligence (BI) must be demand-driven, which means that the
business needs of the...
Published:
2005-07-20
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Abstract:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering applications that would optimize complex order fulfillment processes across multiple enterprises and divisions.
Another major product enhancement feat at the time w (...)
Excerpt related to
problems with is u crm interface:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering appli...
Published:
2003-09-19