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Software Functionality Revealed in Detail
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 problems with crm systems


PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of

problems with crm systems  development partnership. The technical problems are likely to arise with the future integration of the two products into a common interface and code base, which, we believe, PeopleSoft will have to undertake in order to continue to compete with the other top ERP vendors in the combined ERP and CRM space. In addition, management has yet to resolve the challenge of poor marketing acceptance of PeopleSoft's manufacturing applications. User Recommendations As a summary of our recommendations in TEC's note on

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » problems with crm systems

Reconnecting with Cincom Systems


Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old-school client-server sales product configurator he thought it was. Since about 2005, Cincom Acquire has been Web-enabled and functionally expanded to instill knowledge into sales processes (not only into engineering processes).

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation


When searching for a warehouse management system (WMS), a number of myths surface. "Huge staff reductions", "quick and easy implementation", and "fast and big" returns on investment are common promises. These combined with the enticing "bells and whistles" of a system can ultimately turn an eager customer into a patient suffering from confusion or at the very least disorientation. Knowing the stories behind the myths and determining what your warehouse needs are can lead to a profitable investment.

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CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

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Tacton Systems AB


Tacton Systems is a world leader in advanced sales and product configuration. Tacton develops and sells embeddable software for sales and design configuration. Tacton’s solutions redefines how product configuration is managed, making it radically simpler to design, configure and sell complex products online as well as offline. Tacton’s solutions integrate easily with surrounding systems and have standard integrations for many leading e-commerce, ERP, CRM, PDM, PLM, and CAD systems.    Tacton’s Story starts in 1987 when a group of engineers and programmers at the Swedish Institute of Computer Science were doing ground-breaking research in the field of knowledge-based systems, and the application of artificial intelligence to solve industry challenges. The researchers were convinced that there were great gains to be made by applying the principles to the field of product configuration. The research team worked in close collaboration with companies such as Ericsson, ABB, and Alfa Laval. By 1993, the group had developed a configurator for a pilot project that was causing quite a stir. Both the researchers and the Institute saw the commercial potential of what had been developed. After a further five years of prototyping and evaluation, Tacton Systems was formed as a spin-off from the research institute.   Tacton has an impressive customer roster with impressive results gained with the offered technology. Many of the customers are leading industrial manufacturers such as   Siemens, ABB, Scania, Aker and Alfa Laval. Tacton works closely with their customers, large and small, to help them revolutionize their processes, to grow, and to become more competitive.   Today Tacton is headquartered in Stockholm, Sweden, with customers and resellers across the globe.

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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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Siber Systems


Siber Systems

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Waer Systems Limited


For over ten years, Waer Systems has been an international provider of replenishment management systems (RMS) and supply chain management (SCM). Its solutions apply to manufacturing, "pick, pack and print label" (3PL), distribution, and warehouse environments. Waer Systems focuses on designing and implementing supply chain processes that integrate lean principles and RMS technology. The company has offices in the UK, the US, and France.

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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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