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 problems with crm systems


PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of

problems with crm systems  development partnership. The technical problems are likely to arise with the future integration of the two products into a common interface and code base, which, we believe, PeopleSoft will have to undertake in order to continue to compete with the other top ERP vendors in the combined ERP and CRM space. In addition, management has yet to resolve the challenge of poor marketing acceptance of PeopleSoft's manufacturing applications. User Recommendations As a summary of our recommendations in TEC's note on

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » problems with crm systems

CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation


When searching for a warehouse management system (WMS), a number of myths surface. "Huge staff reductions", "quick and easy implementation", and "fast and big" returns on investment are common promises. These combined with the enticing "bells and whistles" of a system can ultimately turn an eager customer into a patient suffering from confusion or at the very least disorientation. Knowing the stories behind the myths and determining what your warehouse needs are can lead to a profitable investment.

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Business Benefits to FSM-CRM-ERP Systems Integration


These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure fluency in its operations so that the customer is satisfied and does not go to social media to publicly vent or complain. Certain industries such as manufacturing and services industries, such as utilities and insurance, are some of the most

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Reconnecting with Cincom Systems


Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old-school client-server sales product configurator he thought it was. Since about 2005, Cincom Acquire has been Web-enabled and functionally expanded to instill knowledge into sales processes (not only into engineering processes).

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Ixia


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Tacton Systems AB


Tacton Systems is a world leader in advanced sales and product configuration. Tacton develops and sells embeddable software for sales and design configuration. Tacton’s solutions redefines how product configuration is managed, making it radically simpler to design, configure and sell complex products online as well as offline. Tacton’s solutions integrate easily with surrounding systems and have standard integrations for many leading e-commerce, ERP, CRM, PDM, PLM, and CAD systems.    Tacton’s Story starts in 1987 when a group of engineers and programmers at the Swedish Institute of Computer Science were doing ground-breaking research in the field of knowledge-based systems, and the application of artificial intelligence to solve industry challenges. The researchers were convinced that there were great gains to be made by applying the principles to the field of product configuration. The research team worked in close collaboration with companies such as Ericsson, ABB, and Alfa Laval. By 1993, the group had developed a configurator for a pilot project that was causing quite a stir. Both the researchers and the Institute saw the commercial potential of what had been developed. After a further five years of prototyping and evaluation, Tacton Systems was formed as a spin-off from the research institute.   Tacton has an impressive customer roster with impressive results gained with the offered technology. Many of the customers are leading industrial manufacturers such as   Siemens, ABB, Scania, Aker and Alfa Laval. Tacton works closely with their customers, large and small, to help them revolutionize their processes, to grow, and to become more competitive.   Today Tacton is headquartered in Stockholm, Sweden, with customers and resellers across the globe.

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CRW Systems


CRW Systems, Inc. has been developing government software solutions to improve the way agencies do business. The TRAKiT e-government solution is our modular, integrated approach to local government software solutions.  Our software solutions are designed to make existing government workflow more agile, streamlined, cost-effective, and citizen-friendly. 

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In with Microsoft SQL Server 2014, Out with Progress OpenEdge for Epicor ERP 10


At the Epicor Insights 2014 user conference, Epicor announced its support for Microsoft SQL Server 2014 in its new Epicor ERP version 10 release. Epicor’s latest enterprise resource planning (ERP) version is fully optimized for SQL Server 2014’s data engine, analysis, and reporting services.

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Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

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