Documents » organization of telekom malaysia.
Abstract: As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and
Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.
PubDate: 8/6/2007 3:00:00 PM
Abstract: According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the warehouse will contain up to 100 terabytes of customer and call records, to be used for Customer Relationship Management (CRM) applications.
Abstract: Due to national security concerns we do not believe this foreign acquisition will be allowed to close. On the off chance that the government approves the acquisition, we can look forward to a rapid advancement in wireless digital communications, rivaling functionality found presently in European Markets.
Abstract: Corporate governance concerns, exacerbated by a weak global economy, have driven shareholder value to drop sharply in recent years. Boards of directors have intensified their pressure on CEOs to create execution-centric organizations and restore shareholders’ and analysts’ confidence. In this era, CEOs are looking to their information technology organization (ITO) to strategically and efficiently deploy technology solutions that enable business process innovation, resulting in world-class products and services on planned costs and release dates. Find out how your organization can develop skilled IT architects deliver total business solutions.
Abstract: One company executive has a growing influence in today’s boardroom—the chief financial officer (CFO). And the role of the finance organizations that these CFOs lead is expanding as well. Examine the changing role of the finance organization in today’s business environment, learn how your CFO can take on a more prominent role in defining company strategy, and find out how you can develop a best-run finance organization.
Abstract: Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.
Abstract: How can a budget administrator, burdened with the task of gathering data from hundreds of spreadsheets from all over the organization, manage this monumental undertaking? Additionally, how to avoid using a costly packaged budget application that doesn’t take the organization’s business rules into consideration? The solution: a spreadsheet automation tool that easily adapts to the organization’s unique corporate processes.
Abstract: The Yosemite Association is a US-based not-for-profit organization that was operating disparate financial systems that didn’t integrate data across the organization, resulting in data it could not trust. It chose to implement an integrated business management software solution based on Microsoft Dynamics NAV. The organization has now gained better management of its financial information, with access to reliable, real-time information.
Abstract: A lot of organizations work very hard to do a good job of the wrong things, or get blindsided by what they overlooked. Many business experts have pointed out that the real issue is not how to do things right, but how to find the right things to do. There has been a lot of talk about the need to align system solutions to the business. However, if the organization has not done a good job of identifying the right things to do, then system solutions are hindered in their ability to help the organization be successful. This paper provides a framework for identifying the right things to do. IT can use this framework to help the organization establish the right focus for the business and supporting system solutions.
Abstract: Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.
Abstract: In the white paper six success factors for a best-run marketing
organization, you'll learn that in order to build a successful marketing operation ...
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Abstract: Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your organization with a competitive edge.
Abstract: No doubt you’ve heard of such tongue-in-cheek expressions as 'Keep it simple, stupid!' and 'It’s the economy, stupid!' However, today, the appropriate mantra for those who belong to social networks should be, 'Virtual organize it, stupid!' Find out how you can apply the principles and best practices of virtual organization management to any level of organizational structure, in combination with social networking tools.
Abstract: Founded more than 60 years ago, the Rodgers & Hammerstein Organization (R&H) represents a wide variety of entertainment copyrights. R&H used Microsoft Dynamics AX to gain a full picture of its business, but wanted to give all employees fast, easy access to the data they needed to serve customers. By upgrading to Dynamics AX 2009, employees now have business intelligence (BI) and workflow tracking at their desktops.
Abstract: To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship management (CRM) can empower your marketing organization to support growth and demonstrate value to customers. Find out six factors that can allow your company’s marketing team to make intelligent decisions and drive effective end-to-end marketing processes.
Abstract: When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More specifically, they commit to collecting the right data—and using it the right way at the right time. But if you’re the manager championing CRM in your organization, how do you create the CRM buzz and obtain executive buy-in?
Abstract: All organizations require the ability to create portable document format (PDF) files to maintain the interoperability, authenticity, and security of confidential information—while ensuring that the right person has access to this information. However, if your employees do not have an easy and intuitive way to do this, your organization may be at risk of violating compliance requirements.
Abstract: Leveraging corporate knowledge and intellectual property (IP) across the organization is a complex challenge. But an IP management system can help cut through the complexity, capture inputs from all relevant sources, and offer control over the entire process. The solution should be comprehensive, while conferring the right mix of process control and flexibility. (Part Two of a two-part series.)
Abstract: Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring failure.