When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.
oracle crm relationship management faq
wary of an all- Oracle , one-stop shop approach, which is all things to everyone, but not the best to anyone. They want you to lead with your business processes, which closely align with your business strategy, then pick and choose those applications that meet your specifications the closest, and unite them through your own integration. And, they say, those integration techniques are getting easier. Old-style integration, within the realm of EAI (Enterprise Application Integration), called for