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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 oracle apps crm relationship management salesonline screenshots


What 2010 Meant For Microsoft Business Solutions
In 2008, I wrote a four-part series that explained in great detail Microsoft’s platform technology pieces, commonly used in Microsoft Dynamics and many

oracle apps crm relationship management salesonline screenshots  CRM has recently replaced Oracle Siebel as the corporate-wide CRM solution. Out with Oracle Siebel, in with Microsoft Dynamics CRM For a long time, as one of the largest corporations in the world, Microsoft has been using Oracle Siebel and SAP as respective corporate CRM and ERP solutions. The CRM migration project has already affected Microsoft’s 10,000 global sales employees, but the total internal CloudCRM initiative is envisioned to have about 50 CRM product instances and well over its current

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management


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Alfanar IT Solutions-Enterprise Content Management


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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


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Integrating Customer Relationship Management and Service Resolution Management


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Oracle Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld


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