-
Abstract:
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new
customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business
management solution has customer relationship management (...)
Excerpt related to
open source customer care and billing software:
Build and Manage Strong Customer Relationships. Source: SAP. Document Type: White Paper
Description: Managing customer relationships is a challenging but vital ...
Published:
2011-02-17
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
open source customer care and billing software:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting
software vendor. While Solomon has accelerated its schedule of new functionality, it will be hard pressed with tight “time-to-market”
constraints. (...)
Excerpt related to
open source customer care and billing software:
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting
software vendor. While ...
Published:
2000-04-12
-
Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
open source customer care and billing software:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
-
Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
open source customer care and billing software:
... management software for the IBM Power Systems." Source : VAI.
... In addition to supporting customer needs, the portal ... Express portal
is based on open standards, it ...
Published:
2010-03-11
-
Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
open source customer care and billing software:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
-
Abstract:
MBS' current strategy of letting extension functionality proliferate spontaneously largely resembles the current development
practice of the open source community. This can be be considered ironic, because open sourcing is something Microsoft loves
to hate. (...)
Excerpt related to
open source customer care and billing software:
... support policies, they insist customer support will be ... functionality
(to provide utility billing applications, for ... practice of the open
source community, which ...
Published:
2004-07-10
-
Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
open source customer care and billing software:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
By unveiling the multi-site functionality while concurrently providing technologically advanced solutions, Made2Manage is
poised to survive the ongoing market shakeout. (...)
Excerpt related to
open source customer care and billing software:
By unveiling the multi-site functionality while concurrently providing technologically advanced solutions, Made2Manage is
poised to survive the on...
Published:
2002-02-04
-
Abstract:
With opportunities in the large enterprise marketplace shrinking due to increased penetration, small and medium-size enterprises
(SMEs) are starting to receive more attention and scrutiny. This article explores the special needs of the SMEs and asks,
from a software standpoint, what companies can to do s (...)
Excerpt related to
open source customer care and billing software:
With opportunities in the large enterprise marketplace shrinking due to increased penetration, small and medium-size enterprises
(SMEs) are starti...
Published:
2004-05-01
-
Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
open source customer care and billing software:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
-
Abstract:
Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded
by the current economic slump, finally seems to be realizing that it needs to achieve stronger global brand recognition well
beyond its esoteric apparel/fashion vertical stronghol (...)
Excerpt related to
open source customer care and billing software:
Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded
by the current econo...
Published:
2001-09-19
-
Abstract:
As the current market trend is towards vendors that can provide well-rounded but vertically focused solutions for medium-sized
companies, Navision seems to have positioned itself to take a lead other vendors may find hard to emulate. The merger outline
was sound, the common groundwork has been identified (...)
Excerpt related to
open source customer care and billing software:
As the current market trend is towards vendors that can provide well-rounded but vertically focused solutions for medium-sized
companies, Navision...
Published:
2001-12-03
-
Abstract:
With opportunities in the large enterprise marketplace shrinking due to increased penetration, small and medium-size enterprises
(SMEs) are starting to receive more attention and scrutiny. This article explores the special needs of the SMEs and asks,
from a software standpoint, what companies can to do s (...)
Excerpt related to
open source customer care and billing software:
With opportunities in the large enterprise marketplace shrinking due to increased penetration, small and medium-size enterprises
(SMEs) are starti...
Published:
2004-05-01
-
Abstract:
Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software
that combines industry-specific functionality with the flexibility to accommodate each company's unique processes goes a long
way toward improving the functional fit and the speed of (...)
Excerpt related to
open source customer care and billing software:
Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software
that combines industry-s...
Published:
2004-05-03
-
Abstract:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its
own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future. (...)
Excerpt related to
open source customer care and billing software:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more
of its own 'must have' collabo...
Published:
2002-01-11
-
Abstract:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-consuming manual process that some companies still use to do upgrades and installations. Unfortunately, the
cure often has some of the same pitfalls as the probl (...)
Excerpt related to
open source customer care and billing software:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-co...
Published:
2003-07-01
-
Abstract:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations. (...)
Excerpt related to
open source customer care and billing software:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations.
Published:
2002-08-23
-
Abstract:
Is Ventyx a true "total solution provider" for energy and utility companies? TEC principal analyst P.J. Jakovljevic discusses
Ventyx's strategy with its product marketing team. In 2012, there is still no such thing as a true “total solution provider”
for energy and utility companies. These companies j (...)
Excerpt related to
open source customer care and billing software:
Ventyx—Utilities’ One-Stop-Shop Provider? PJ Jakovljevic - February 2, 2012. Comments:
Published:
2012-02-02
-
Abstract:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning
system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However,
given a certain number of viable solutions from more renowne (...)
Excerpt related to
open source customer care and billing software:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system
as one of the best...
Published:
2004-05-24