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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

ms crm concepts  by Peoplesoft , the HRMS (Human Resource Management System) plus SCM (Supply Chain Management) software company. At first blush it struck many as an odd pairing of two companies desperate for some good corporate vision. But Peoplesoft (with Vantive) seems to have renewed vigor. If execution and focus are a part of the culture now at Peoplesoft, it all may pay off in the end (see PeopleSoft 8 Launched - Anything to Write Home About? ). All the while, in the late 90's dot-com craze, when money was free Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » ms crm concepts


Can ERP Meet Your eBusiness Needs? Part Two: ERP is the Foundation
As a result of this push towards full eBusiness integration, businesses face challenges that force them to push the envelope of business information systems

ms crm concepts  as advanced technology products. Ms Jutras' work has been published and she is frequently quoted in industry publications on a variety of topics including manufacturing, ERP, eCommerce and eBusiness management, and CRM. She is the original author of the concept of Virtually Vertical Manufacturing and speaks at industry events on this and other topics. Ms Jutras can be reached at cjutras@ssax.com Read More
Made2Manage Systems, Inc.: M2M From A2Z For SMEs?
Made2Manage, grasping the requirements of its SME target market, has been completing its evolution from a vendor of traditional MRP software to a provider of

ms crm concepts  While its recently released MS SQL Server version of the product may mitigate these concerns, it might also exhibit problems related to its product immaturity. Furthermore, its continued two-pronged product database strategy will inevitably create some duplication of its R&D and Service and Support resources. Also, while the company's focus on Microsoft's proprietary technology and integration standards as its sole product technology standard has benefits on one hand, on the other hand it can be an Read More
How to Reduce Business Risk through Secure User Access for SAP
Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the

ms crm concepts  SAPGUI for Windows, or MS Internet Explorer) installed on a user's workstation is used to access the central SAP server remotely over the company's network. Users need to authenticate themselves when accessing SAP. By default this is done via SAP user name and password, which is a relatively weak authentication mechanism. Communication between SAP client software and SAP server should be secure. By default, however, SAP uses unencrypted communication, which allows potential company-internal attackers to Read More
Navision Software a/s: Mid-market iNvasion
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of the European and recently the U.S. ERP

ms crm concepts  will run on the MS SQL Server. Vendor Recommendations Navision should promptly resolve any outstanding product interconnectivity issues with other vendors' products in order to attract the high end of the SME market. It should also expedite the availability of the 'thin client' product architecture and the uniform global availability of all product modules. Navision should further fortify its strong position within the Small-to-Medium Enterprises (SME) market segment in the following ways: Expand Read More
SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

ms crm concepts  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More
Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

ms crm concepts  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should Read More
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

ms crm concepts  Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More
Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

ms crm concepts  Outlook and the Web, MS CRM is devised to enable small and medium enterprises (SMEs) to build more profitable customer relationships through increased sales effectiveness and consistent customer service. Microsoft touts that the product is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions. Microsoft Customer Relationship Management will be available as a standalone product as well as an integrated solution to Microsoft Read More
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

ms crm concepts  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is Read More
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

ms crm concepts  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More
Aptean Pivotal CRM Certification Report
Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service

ms crm concepts  Pivotal CRM Certification Report Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive Read More
Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

ms crm concepts  the following statement Siebel Systems, Inc. launched Siebel 7. On November 26, Siebel Systems, Inc. , the leading provider of customer-centric eBusiness applications software, shipped Siebel 7, the seventh major release of Siebel eBusiness Applications . Siebel 7 (formerly referred to as Siebel 2001 ) reportedly provides the most comprehensive suite of packaged applications for customer relationship management (CRM) and employee relationship management (ERM), with the lowest total cost of ownership Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

ms crm concepts  simple MS Excel or MS Access based tools to compare the results. These tools often lack the ability to do sophisticated analysis such as identifying and quantifying gaps between vendor offerings and the company's requirements. During the demonstration phase vendors are left to give their own canned demonstrations where they lead the selection team through a well choreographed display of their product. Allowing vendors to give canned demonstrations causes two problems. First, after the selection team has Read More

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