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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
mobile customer management:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
mobile customer management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
See how modern computing devices can support the expansion of mobile solutions for SCM and how the clouds will help you achieve
total portability. Mobile computing is changing the way companies manage their entire business. The development of ultra-portable
computing devices is geared to support a sle (...)
Excerpt related to
mobile customer management:
... Efforts in developing mobile business solutions have been directed primarily toward
customer relationship management (CRM) and business intelligence (BI). ...
Published:
2011-02-09
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Excerpt related to
mobile customer management:
... Address Tags: buyer’s guide, cloud CRM, CRM, customer relationship management,
customer success stories, innovation, IT Directory, mobile CRM, social crm ...
Published:
2011-11-22
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Excerpt related to
mobile customer management:
... Very worried, because using a mobile customer relationship management
(CRM) solution means that you access and transfer data that needs to be protected from ...
Published:
2011-09-06
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Excerpt related to
mobile customer management:
... the next year are: Mobile Customer Relationship Management
(CRM); Software as a Service (SaaS) for Human Resource Management (HRM); ...
Published:
2010-09-10
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Excerpt related to
mobile customer management:
... positioning system (GPS) data for mobile users and IP ... With a strong
customer experience and contact center ... Web self-service, feedback management,
and knowledge ...
Published:
2011-10-24
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Excerpt related to
mobile customer management:
... better supply chain and inventory management, etc ... etc.) translates
into improved customer satisfaction and ... following challenges of deploying mobile
technologies ...
Published:
2010-03-19
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Abstract:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In today’s tough economic climate, companies need their sales teams operating at peak performance. But
traditional customer relationship management (CRM) may be (...)
Excerpt related to
mobile customer management:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In ...
Published:
2010-03-11
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Abstract:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In today’s tough economic climate, companies need their sales teams operating at peak performance. But
traditional customer relationship management (CRM) may be (...)
Excerpt related to
mobile customer management:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In ...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
mobile customer management:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
-
Excerpt related to
mobile customer management:
... s revenue, profitability, and customer loyalty levels ... the accompanying
service lifecycle management (SLM) software ... benefits of using mobile
computing technology ...
Published:
2010-04-01
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Abstract:
Inadequate data management, the result of a system that hasn’t been properly integrated—or that can’t be integrated—has serious
ramifications on customer management and service, especially in financial services and health care. Master data management
(MDM) solutions allow key customer data integr (...)
Excerpt related to
mobile customer management:
... the result of a system that hasn’t been properly integrated—or that can’t be integrated—has serious ramifications
on customer management and service ...
Published:
2010-03-11
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Abstract:
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship
management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In
part two of a two-part series, learn about best practi (...)
Excerpt related to
mobile customer management:
Customer Experience Management: Accelerating Business Performance. ...
Download <strong>Customer Experience Management: Accelerating Business Performance</strong>.
...
Published:
2010-03-11
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Abstract:
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve
made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series,
learn how traditional customer relationship (...)
Excerpt related to
mobile customer management:
Customer Experience Management: The Value of Moments of Truth. ... Download
<strong>Customer Experience Management: The Value of Moments of Truth</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Today’s reality for service providers is about dealing with falling voice revenues—and keeping existing customers. Some providers
look for alternative sources of revenue via digital content and gaming. But as this happens, the product offerings become
more complex, and the role of partners more and m (...)
Excerpt related to
mobile customer management:
Reinventing Interconnect/Settlement and Partner Management for Next-generation Service Providers. Source:
Amdocs. Document Type: White ...
Published:
2010-03-11
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Abstract:
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep
costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer
service, and in fact, efficient processes can result in (...)
Excerpt related to
mobile customer management:
... Source: Microsoft. Document Type: White Paper Description: Do distributors always have to settle for
a trade-off between cost management and customer service? ...
Published:
2010-03-11
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Abstract:
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered
why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers
are. The fact is, many businesses suffer from this sa (...)
Excerpt related to
mobile customer management:
Master Data Management and Accurate Data Matching. ... The solution: implement a master
data management (MDM) system that uses an accurate data matching process. ...
Published:
2010-03-11
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Abstract:
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business,
very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more
closely. Learn about the perspectives on strategic CIS (...)
Excerpt related to
mobile customer management:
Enhancing the Agility of Customer Information Systems in Utilities. ... Download <strong>Enhancing
the Agility of Customer Information Systems in Utilities</strong>. ...
Published:
2010-03-11
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Abstract:
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between
businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers
want more convenient contact channels. Smart (...)
Excerpt related to
mobile customer management:
... Smart companies understand this and are responding by adopting a multichannel approach to customer
relationship management (CRM). ...
Published:
2010-03-11