Abstract: Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

Abstract: There are many CMMS and MRO systems in the market, each one with specific features that can bring benefits to airlines or repair shops. An airline's needs must be defined by the process, which help establish an objective that will ultimately select the best system.

Abstract: A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees for evidence of allegedly illegal union activities.

Abstract: KLM Catering Services (KCS) Schiphol prepares and delivers 45,000 meals a day for 12 airlines, 350 flights, and 50 different types of aircraft. KCS also manages non-food supplies such as beverages, sales trolleys, and navigation bags to the private airport lounges in Schiphol Airport. Find out why it’s achieving a delivery performance of over 99 percent.

Abstract: Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.

Abstract: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

Abstract: The Web affects the way many industries do business. By using online booking systems and targeted Web marketing, airlines have undergone a paradigm shift in how they sell their service. Other industries have seen the Web’s impact on pricing, marketing, sales, and profitability. Learn about a Web service that can help your company better leverage the Web for a broader branding and marketing strategy.

Abstract: The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system MIS functions. From the overall company standpoint, ERP provides a framework for working effectively together and providing a consistent plan for action. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

Abstract: Any business that would benefit by holding less inventory, decreasing mis-shipments and, reducing errors should seriously consider implementing bar code systems and other forms of automated data collection (ADC) technology. Companies of all sizes apply bar code and wireless data collection systems to save labor, increase efficiency, and cut operations costs. ADC is a proven productivity enhancer, and advancements in the technology have made such systems affordable and practical for more businesses than ever before. Common errors and inefficiencies don’t have to be part of business as usual. This paper exposes some of the hidden expenses that hamper profitability, and how accurate data collection can eliminate them. The examples and techniques presented show the link between quality information and efficient operations. When investing in ADC, small and medium sized businesses (SMBs) can earn a full and rapid return on investment through reduced expenses and increased productivity. This white paper will help show how by presenting ADC costjustification guidelines and strategies. From Intermec and Epicor Software Corporation.