Home
 > search for

Featured Documents related to »  microsoft crm courses


Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

microsoft crm courses  feathers by asking why Microsoft Dynamics is remiss in the realm of human capital management (HCM). Indeed, with Skype and Yammer in its fold, with the coming Azure Cloud availability, and with Microsoft Dynamics AX and CRM being global enterprise products, HCM is an apparent gap. Imagine having the opportunity to conduct employee performance reviews or have a learning management system (LMS) via Skype or Lync, and having the ability to record courses, etc.? The team reacted a bit stunned much to my Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » microsoft crm courses


Market Impact of Lawson-Intentia Merger
The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with more options. It may also decrease

microsoft crm courses  look better. As will Microsoft Business Systems (MBS) , which is at the lower-end market, but is working its way up. This is Part Three of a four-part note. Part One detailed the merger. Part Two discussed Intentia. Part Four will cover challenges and make user recommendations. Impact on Lawson The same can be said for Lawson, which has long competed successfully against the likes of SAP, former PeopleSoft, and Oracle, (see Lawson Asserts Itself, Draws a Bead on Bigger Players ). Yet lately, it has been Read More
InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

microsoft crm courses  to pull data from Microsoft SharePoint and customer relationship management (CRM) systems, therefore becoming the front-end portal. In the reverse situation, its data can be displayed in other enterprise software tools such as Salesforce or Dynamics CRM. The sales training site is a feature that enables the sales training team to directly interface with sales representatives; each team is able to see what is relevant to it owing to the role-based nature of the system. The proposal generation feature Read More
Can Webplan Reconcile Planning and Execution? Part Two: Market Impact
Increasingly, every user company's success is contingent upon its ability to make an almost immediate finished product or service delivery to customers. As

microsoft crm courses  the simplicity of a Microsoft Excel-like user interface, given that is probably the world's most pervasively used data analytics tool. Webplan felt that the key breakthrough would be a solution that masks the system's complexity while providing an obvious, intuitively easy to use interface. The result of this research and the subsequent product delivery was the innovative Active Spreadsheets (formerly Active Workbooks ) technology, which is one of the three pillars of the RapidResponse suite. The idea Read More
What If They Shipped an OS and Nobody Came?
With six weeks remaining before the announced shipment date for Microsoft's Windows 2000 operating system, there are but a few applications

microsoft crm courses  As the release of Microsoft Corp.'s Windows 2000 nears, the small number of available applications certified to run with the operating system is causing some IT managers concern. Today, only five applications are certified to run on Windows 2000 Professional, and only one on the Server version. While Microsoft officials in Redmond, Wash., say that number should grow to about 40 applications for Professional by the time the operating system ships on Feb. 17, that is still far fewer than certification Read More
eTEK for Microsoft Office
eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from

microsoft crm courses  for Microsoft Office eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from a single-desktop up to a major enterprise with numerous locations and users. Read More
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

microsoft crm courses  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More
Dynamics AX
Microsoft Dynamics AX (formerly Navision Axapta) was created through the merger of Navision Software A/S and Damgaard A/S in December 2000, and it was acquired

microsoft crm courses  AX Microsoft Dynamics AX (formerly Navision Axapta) was created through the merger of Navision Software A/S and Damgaard A/S in December 2000, and it was acquired in 2002 by Microsoft. Dynamics AX is a multilanguage, multicurrency enterprise resource planning (ERP) solution for growing or midsize and larger companies. With applications for financial management, customer relationship management (CRM), supply chain management (SCM), human resource management, project management, and analytics, Read More
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

microsoft crm courses  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More
Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

microsoft crm courses  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

microsoft crm courses  to Choose a Hosted CRM Application for SMBs How to Choose a Hosted CRM Application for SMBs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. NetSuite CRM+ offers powerful customer relationship management (CRM) with sales force and marketing automation, built-in order management, customer service and support, incentive compensation management and analytics. Source : NetSuite Resources Related to How to Choose a Hosted CRM Application Read More
CRM Buyers Guide
CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all

microsoft crm courses  Buyers Guide CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

microsoft crm courses  FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More
CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

microsoft crm courses  Your Salespeople Will Love You know the promise: giant revenue increases; huge cost savings; and sales win rates through the roof. But you also know the reality: frustrated salespeople working around the system instead of with it. If you feel the promise of customer relationship management (CRM) has never been realized, you're not alone. But times have changed. Gone are the days of cumbersome, user-unfriendly interfaces that made salespeople feel like data entry clerks. Today, you can get a CRM system Read More
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

microsoft crm courses  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others