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Abstract:
Manufacturers and retailers are making great demands on their supply chains, and no one is better positioned to turn these
challenges into growth opportunities than wholesale distribution companies. This white paper addresses how wholesalers can
take advantage of these opportunities with an application t (...)
Excerpt related to
lead customer:
Warehouse Management for Wholesale Distribution: Customer Demands Lead to New Opportunities.
Source: itelligence, Inc. Document Type ...
Published:
2011-03-31
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
lead customer:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Published:
2007-08-08
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Abstract:
Analog Devices was the first company to implement a balanced scorecard company-wide on an Executive Information System.
In fact, it has been running for 13 years. One of the major lessons that Analog learned was to trust the lead and lag relationship
between non-financial and financial measures. This (...)
Excerpt related to
lead customer:
... on commitment and capability will lead to desired organizational capabilities such as
new product time-to-market, which in turn lead to customer results in ...
Published:
2000-04-25
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
lead customer:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Excerpt related to
lead customer:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Published:
2000-06-02
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
lead customer:
Why CRM? The Business Case for Customer Relationship Management. ... The Business Case for
Customer Relationship Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
lead customer:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and
what needs to be modeled in an ERP system. (...)
Excerpt related to
lead customer:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP)...
Published:
2009-03-04
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Abstract:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Excerpt related to
lead customer:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Published:
2002-06-22
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Abstract:
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law stipulating
that demand and supply, if left to their own tendencies, will always tend to diverge and get you in trouble. Welcome to
the world of predictive demand and supply planning whose miss (...)
Excerpt related to
lead customer:
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law
stipulating that demand and supply, ...
Published:
2004-12-23
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Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
lead customer:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
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Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
lead customer:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
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Abstract:
It seems counterintuitive, but the process of selling, designing, and producing what appear to be "simple" products becomes
surprisingly complex when manufacturers introduce high levels of customization. How can manufacturers of configured products
address this complexity to streamline their processes, r (...)
Excerpt related to
lead customer:
It seems counterintuitive, but the process of selling, designing, and producing what appear to be "simple" products
becomes surprisingly complex w...
Published:
2003-09-09
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Abstract:
Material requirements planning is a system that strives to plan replenishment just before a withdrawal from stock, which
does not work in some manufacturing environments. (...)
Excerpt related to
lead customer:
Material requirements planning is a system that strives to plan replenishment just before a withdrawal from stock, which does
not work in some man...
Published:
2005-08-08
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Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
lead customer:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
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Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
lead customer:
... You could use standard lead-times to answer these questions and hope for the best, but
if the quoted lead-time is too long, your valued customer may go ...
Published:
2001-11-24
-
Excerpt related to
lead customer:
... More accurate customer segmentation, lead qualification, and lead
scoring based on insightful customer data helps companies to focus on the prospects most ...
Published:
2010-03-04
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Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
lead customer:
... the cost of generating a lead and of managing a lead through their
inside sales process because they now know exactly how to take a customer or a lead, and
map ...
Published:
2007-10-03
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
lead customer:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities
of the enterprise. The typical areas of hidden waste are over-production, waiting, transportation, over-processing, motion,
excessive inventory, and defective units. (...)
Excerpt related to
lead customer:
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities
of the enterpris...
Published:
2006-02-13