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Resumen:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extracto del documento de
km crm:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Publicado en:
2009-09-04
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Resumen:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Extracto del documento de
km crm:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Publicado en:
2010-02-05
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Extracto del documento de
km crm:
... formerly KNOVA) with the customer relationship management (CRM) offering, Consona Customer
Management, formerly Onyx CRM. To that end, SRM/KM adds resolution ...
Publicado en:
2009-03-03
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Resumen:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Extracto del documento de
km crm:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
Publicado en:
2002-11-26
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Resumen:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Extracto del documento de
km crm:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Publicado en:
2007-12-12
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Extracto del documento de
km crm:
... The aforementioned self-learning KM capabilities are particularly more powerful when
they are part of the core CRM solution because customer data adds context ...
Publicado en:
2010-03-04
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Resumen:
Today’s $12 billion (USD) knowledge management (KM) market provides comprehensive solutions to large organizations. However,
implementing such solutions requires significant resources and depends on behavioral changes by employees. As a result, KM
efforts often fall short of their goals. Shifting focus (...)
Extracto del documento de
km crm:
New Approaches to KM in Government: User-centric Enterprise Information Retrieval. ... As
a result, KM efforts often fall short of their goals. ...
Publicado en:
2010-03-11
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Resumen:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
Extracto del documento de
km crm:
... Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management
(CRM) and contact center projects fail to meet ...
Publicado en:
2010-03-11
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Resumen:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Extracto del documento de
km crm:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Publicado en:
2005-08-17
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Resumen:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s
lesser-known facts, including new social collaboratio (...)
Extracto del documento de
km crm:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM...
Publicado en:
2011-10-31
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Resumen:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Extracto del documento de
km crm:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Publicado en:
2003-03-27
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Resumen:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Extracto del documento de
km crm:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Publicado en:
2010-03-11
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Resumen:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Extracto del documento de
km crm:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Publicado en:
2008-10-13
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Resumen:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Extracto del documento de
km crm:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Publicado en:
2004-01-31
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Extracto del documento de
km crm:
... that blend customer relationship management (CRM), business process management (BPM),
business intelligence (BI), and knowledge management (KM), social media ...
Publicado en:
2011-07-11
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Resumen:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Extracto del documento de
km crm:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Publicado en:
2008-10-13
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Extracto del documento de
km crm:
... being a change management issue as McCall pointed out, the difficulty of sharing information in the PLM
environment is also a knowledge management (KM) issue. ...
Publicado en:
2010-10-07
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Extracto del documento de
km crm:
... CRM (ie, BPM, BI, SFA, customer service, customer data management and customer data
integration [CDI]), KNOVA (ie, self-service and knowledge management [KM]) ...
Publicado en:
2008-04-28
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Resumen:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Extracto del documento de
km crm:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Publicado en:
2002-06-06
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Resumen:
The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers,
manufacturers, and suppliers manage and sell their products to other companies and customers on-line. (...)
Extracto del documento de
km crm:
The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers,
manufacturers, and sup...
Publicado en:
2004-12-04