-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
information on customer relationship management case study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
information on customer relationship management case study:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
information on customer relationship management case study:
... Microsoft. Document Type: Case Study Description: During a ...
and diversity of information pouring into ... a centralized customer relationship
management (CRM) system ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
information on customer relationship management case study:
... application, the company now has centralized customer contact information,
and improved customer relationships. Download <strong>Case Study:
Georg Fischer’s ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
information on customer relationship management case study:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
information on customer relationship management case study:
... able to access information about products ... company’s new customer
relationship management (CRM) solution ... Download <strong>Case
Study: Wilson Tool International ...
Published:
2010-09-01
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
information on customer relationship management case study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
information on customer relationship management case study:
... Storage Provider Meet Its Information Needs. ... Microsoft. Document
Type: Case Study Description: A ... the field needed customer
relationship management (CRM) software ...
Published:
2010-03-11
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
information on customer relationship management case study:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
information on customer relationship management case study:
Document Type: Case Study Description: The school of business at one of ...
its old system for online registration, customer relationship management
(CRM), and e ...
Published:
2010-03-11
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
information on customer relationship management case study:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
information on customer relationship management case study:
... able to access information about products ... company’s new customer
relationship management (CRM) solution ... Download <strong>Case
Study: Wilson Tool International ...
Published:
2010-09-01
-
Abstract:
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management
systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management
System. The result: more efficient scheduling, i (...)
Excerpt related to
information on customer relationship management case study:
... Source: SyberWorks. Document Type: Case Study Description: Educational
... the deficiencies of inadequate learning management systems (LMS). Information
Mapping, Inc ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
information on customer relationship management case study:
... relationship (e-CRM) solution, its users gained mobile access to valuable customer
information. Learn about the other benefits. Download <strong>Case Study:
...
Published:
2010-03-11
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
information on customer relationship management case study:
... Type: Case Study Description: PropertyInfo, a provider of real estate
information solutions, needed a unified view of its 20 different global customer support
...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
information on customer relationship management case study:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
information on customer relationship management case study:
... up the delivery of information, and provide dashboard, analysis, and reporting capabilities.
Find out more. Download <strong>Case Study: Mitsubishi</strong>. ...
Published:
2010-03-11
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Abstract:
In 1999, specialty chemicals manufacturer Rohm and Haas Company wanted to move to a new platform to simplify the complexity
resulting from over 300 disparate information technology (IT) systems. First, Rohm and Haas wanted to adopt common global
processes to increase efficiency, and implement smart sourc (...)
Excerpt related to
information on customer relationship management case study:
... to simplify the complexity resulting from over 300 disparate information technology
(IT ... Second, management needed a better way to see customer trends and
...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
information on customer relationship management case study:
... Customer Service (Wikipedia). Case Study: VAI Improves
... Plus VAI offers customer relationship management (CRM)
software and ... Beasley Chief Information Officer VAI ...
Published:
2010-03-11
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
information on customer relationship management case study:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16