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Waking Up to a “New Day” at Infor
Moving away from the relentless acquisitions of the past, Infor is waking up to a brand new day, marked by innovative product development that will change the

infor crm epiphany microsoft  solution for large customers, Infor now has a plausible CRM solution strategy for small to medium businesses (SMBs)—i.e., start with an outstanding, proven, well-respected CRM solution for SMBs and develop functionality and integration for Infor customers. This should make Infor more competitive in new deals, while filling a big functional gap would eliminate the need to replace an existing Infor ERP system. This partnership is badly needed by both Infor and salesforce.com in their fight against SAP, Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » infor crm epiphany microsoft


Recommendations for Users of Acquired Enterprise Resource Planning Systems
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now gain the benefits of synergistic

infor crm epiphany microsoft  a small contingent of Infor XA process manufacturing customers). The same holds true hold for the existing Datastream customers, especially those in sectors yet to be tackled by Infor, such as transportation or government services. The same also holds true for existing Epiphany customers outside SSA Global's strongholds, as well as for other enterprises considering business-to-consumer (B2C)-focused marketing automation functionality, such as campaign management and real-time interactive cross-selling; Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

infor crm epiphany microsoft  Unica , Aprimo , Infor CRM Epiphany , and SAS (see Should Uniqueness Vouch for Marketing Automation Niche Players? ). Consona CRM doesn’t really mind these functional weaknesses, since it is not really trying to be a mainstream CRM player. The vendor is in the CRM class of products, but is only building applications for customer service and support. To gain further leverage in the market, Consona CRM may want to explore the power of predictive analytics to aid firms servicing markets prone to churn Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III)
Part II of this blog topic analyzed Epicor's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the

infor crm epiphany microsoft  its outbound marketing solution, Infor CRM Epiphany Outbound Marketing 7.1 , with retail-specific enhancements, as well as key, retail-specific enhancements to Infor HCM Workforce Management , formerly named Workbrain . Further, Standard & Poor's Ratings Services recently affirmed its 'BB-' corporate credit rating on Epicor, and revised the outlook to negative from stable reflecting the company's increased pro forma leverage associated with its acquisition of NSB. This decision reflected the increased Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

infor crm epiphany microsoft  partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the solution seems to be a much better fit for call centers where the primary mode of communication remains the telephone. Namely, the solution does not have the best-in-class offering for e-mail response management systems (ERMSs), and integrated chat and/or co-browsing for Web customer service, which are the requirements of multi-channel contact centers. It can best manage Read More...
Infor LX
Infor ERP LX manages standardized, process-driven manufacturing and distribution in high volume, and repetitive environments while complying with legal and

infor crm epiphany microsoft  LX Infor ERP LX manages standardized, process-driven manufacturing and distribution in high volume, and repetitive environments while complying with legal and regulatory requirements. It includes role-based functionality, and features an embedded workflow with 350 application exit points and a streamlined order-to-shipment process that can sit alongside existing green screen display units. Infor ERP LX integrates with shop floor services and the supply chain to aid material supply, distribution, Read More...
Dynamics SL
Released in 1994, Microsoft Dynamics SL (formerly Microsoft Business Solutions Solomon) is a business solution targeted to the lower and mid-tiers of the mid

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Microsoft says: Pay No Attention to the Man Behind the Glasses
In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to

infor crm epiphany microsoft  microsoft,department of justice,v microsoft,microsoft news,lindows,microsoft antitrust,justice antitrust,economics of regulation and antitrust,mikerowesoft,antitrust usa,microsoft antitrust trial,usdoj antitrust Read More...
Infor
Infor is one of the largest providers of business software in the world. The company has more than 70,000 customers, and has implementation and support

infor crm epiphany microsoft  Infor is one of the largest providers of business software in the world. The company has more than 70,000 customers, and has implementation and support capabilities in over 100 countries in the Americas, Europe, the Middle East, Africa, and Asia. Infor has 116 offices worldwide. Read More...
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights
Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop

infor crm epiphany microsoft  easy to access that information when needed. Figure 5: CRM information can be gathered with InfoPath forms, and uploaded into Microsoft Dynamics CRM. Take client notes with OneNote, and store links to notes within Microsoft Dynamics CRM. Fits With Your Systems When a business management solution works the way your current technology works, it fits easily and seamlessly into your existing systems and helps you maximize your technology investment. Microsoft Dynamics works the way your current technology Read More...
Microsoft Windows Services For Unix - SFU = DOA?
Microsoft is about to start charging US$149 for its limited collection of Unix-compatible utilities for Windows NT/2000 clients. We forecast a minimal market

infor crm epiphany microsoft  Microsoft Windows,Microsoft Windows Services For Unix,SFU,Subsystem for UNIX-based Applications,sua,Microsoft Corp,UNIX 2.0,UNIX,logical enterprise network,UNIX resources,Microsoft UNIX Services for Windows,NFS Client & Server,UNIX UID/GID,Telnet Server & Client Read More...
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

infor crm epiphany microsoft  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More...
Chinese Electrical Accessories Manufacturer Selects Infor
Infor recently announced that Jiangsu JiaMeng Electrical Equipment, a specialized manufacturer of cable and wire accessories, has selected Infor LN, Infor ION

infor crm epiphany microsoft  Electrical Accessories Manufacturer Selects Infor Infor recently announced that Jiangsu JiaMeng Electrical Equipment , a specialized manufacturer of cable and wire accessories, has selected Infor LN, Infor ION, Infor Ming.le, Infor BI , and Infor Motion to manage its complex business operations. Infor’s top-of-the-range enterprise resource planning (ERP) system, Infor LN, which supports production processes commonly found in modern manufacturing, from engineer-to-order (ETO) to repetitive, should help t Read More...
Microsoft Gets Close to Another ASP
Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

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