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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 guide on customer relationship management selection


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Software Selection, Mafia-style


The Guardian's excellent article How to Do Business Like the Mafia lists 7 rules for running a successful business—legitimate or otherwise. And where there are business rules, of course, there’s enterprise software. Which led me to wonder just how the Mafia would go about the enterprise software selection process. Happily, we have Cosa Nostra's “10 Commandments” to help us

guide on customer relationship management selection  timeline. Also see Your Guide to Enterprise Software Selection: Part Two . 7. Wives must be treated with respect. Software selection lesson : Replace “wives” with “users,” and not only will you be sleeping on the couch tonight, but you will also have a gospel truth when it comes to software selection. User buy-in is one of the most critical parts of the software selection process (also see commandment #9). Without it, you’ll end up with shelfware. Conversely, you should know when to draw the Read More

Reference Guide to Supply Chain Management (SCM) Features and Functions


This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

guide on customer relationship management selection  and Functions This SCM reference guide provides insight into the supply chain management (SCM) features and functions currently accessible on today’s market. This guide will help you understand which features are essential for your organization and which are not. You can also download a comprehensive guide in Excel format, with all of the nearly 2,600 SCM functions and features, at TEC’s Supply Chain Management (SCM) RFP Template page . Before we get started, here is a short definition of the role Read More

A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

guide on customer relationship management selection  two fundamental principles to guide its analysis: CRM encompasses technology that provides a set of integrated applications that address the operational needs of customer facing entities (functions, web sites, and partners) and enables the integration of effort, the creation of a single customer database, and a set of analytical tools for reporting and analyzing customer behavior. The strategic purpose of CRM is to enable the organization to use customer interactions and customer history in a manner that Read More

A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

guide on customer relationship management selection  processes graphically, to help guide representatives through processes such as handling customer inquiries or complex internal procedures. Many vendors define process automation as workflow. However, Surado CRM interactive workflows are not simply process automation represented through GUIs. Users can drag and drop objects, create links between multiple objects, and then actually use objects to open internal windows, launch external applications, execute automated triggers, and launch other workflows. An Read More

Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report


Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

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Performance Management Framework for Mobile Workforce Management and Field Service


Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization.

guide on customer relationship management selection  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,performance monitoring,performance management Read More

Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs


To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse solution. Using the Pareto Principle, where a minority of inputs yields the majority results; examining your processes; evaluating your personnel; monitoring the progress of implementation; and testing are the best ways to ensure both a successful launch and long term return on investment.

guide on customer relationship management selection  Warehouse 101 (A Complete Guide to Operating Your Warehouse) . Jones can be reached by phone at (818) 353-2962 or by e-mail at rene.jones@ahninc.com . Read More

Campus Management


Clients benefiting from Campus Management Corp® services and solutions represent a rich diversity of colleges and universities, each with its own unique constituencies, mission, and learning environment

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Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

guide on customer relationship management selection  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

How Integrated Facilities Management Software Automates Facilities Management


Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”

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Keys to Implementing Project Portfolio Management


Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide real value, many organizations are finding PPM implementations difficult. However, there are key approaches that can increase your likelihood of success, as well as an effective step-by-step process for implementing PPM within your organization.

guide on customer relationship management selection  and capabilities that help guide the design of the PPM approach. Also, understanding concerns can enable you to identify political conflicts that could occur as well as mitigation tactics. Step 3: Define PPM Implementation Teams To ensure buy-in, as well as to enable you to obtain full understanding of the issues, the PPM approach should be designed as a collaborative effort. You will need a Core Team and Core Team Leader responsible for developing and implementing the approach. An Executive Steering Read More

Enhancing Governance, Risk, and Compliance through Effective Risk Management


Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management.

guide on customer relationship management selection  governance,risk management,and compliance,and compliance management,grc management,acess risk management,acess risk management software,grc initiatives,grc risk management,sap grc risk management,it grc management,sap grc enterprise role management Read More

Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

guide on customer relationship management selection  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,collaboration,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More