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 gartner wave crm


Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

gartner wave crm  CRM marketplace. According to Gartner , currently up to 65 percent of CRM applications are built rather than bought off-the-shelf, although that percentage decreases every year. Rather than expending many dollars and extended development cycles, organizations can streamline custom application development while retaining key connections to the core CRM system. Applications such as citizen/constituent management, employee management, vendor management, dealer management, sport player management, recruiting

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

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Customer Relationship Management (CRM)

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Documents related to » gartner wave crm

A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

gartner wave crm  capabilities of the technology. Gartner was among the first research organizations to effectively argue that CRM is a business strategy and that technology is an enabler. This is where the industry is stuck today: how to describe this management strategy? Some practitioners describe the focus as one of competitive advantage (a state), whereas more common terminology is customer centric (an organizational value). Being Customer Centric/Customer Driven Customer centric and customer driven represent Read More

The Wizardry of Business Process Management - Part 3


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009,

gartner wave crm  keynote presentation at the Gartner BPM Summit in San Diego . His theme was “Don’t just Survive… Capitalize.” Trefler begun by reminding the audience that in today’s turbulent economy we are all “not in Kansas anymore” and may just need some ruby slippers to find our way back home to profitability. If you have 14 minutes to spare, you can re-capture the spirit of the event here . In the main part of his presentation in Part 2 , Trefler maintained that to follow the Yellow Brick Road, Read More

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

gartner wave crm  for Sales Configuration, 3Q07, Gartner Research, Inc., October 29, 2007, page 3. Access Commerce: At the Forefront of the Configuration Revolution Our Vision Access Commerce believes that we are just beginning the next wave of configurator adoption. As a pioneer in configuration technology, we envision advances that will blaze a path to a far broader, multi-channel adoption in which configuration will be a pervasive enabling technology for a broad range of service business processes and applications. To Read More

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

gartner wave crm  process that demand agility. Gartner Group. Business Process Management Suites Will Be the 'Next Big Thing' . February 5, 2005 A converged system reaches deep into a customer management system to drive processes. At the same time, it extends across departments and applications for end-to-end process management. Above all, a true customer process management system supports constant change and process optimization. Flexibility enables responsive evolution of processes To manage and optimize a process, Read More

NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

gartner wave crm   Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

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Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution


Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution.

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CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

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Enterprise On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

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WAVE


INITECHS WAVE is a warehouse and transportation management system (W/TMS) that includes functionality for inventory control, receiving and put-away, order fulfillment, replenishment, and a variety of inbound and outbound operations. The software is radio-frequency (RF)-device compatible, and can be integrated with other systems such as sorters, diverters, conveyors, and pick-to-light and put-to-light systems. WAVE also includes built-in reporting and auditing tools.  

gartner wave crm  INITECHS WAVE is a warehouse and transportation management system (W/TMS) that includes functionality for inventory control, receiving and put-away, order fulfillment, replenishment, and a variety of inbound and outbound operations. The software is radio-frequency (RF)-device compatible, and can be integrated with other systems such as sorters, diverters, conveyors, and pick-to-light and put-to-light systems. WAVE also includes built-in reporting and auditing tools. Read More