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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 free microsoft access crm template


Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights
Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop

free microsoft access crm template  U.S. and Canada Toll Free 1-888-477-7989 Worldwide +1-701-281-6500 www.microsoft.com/dynamics © 2006 Microsoft Corporation. All rights reserved. Microsoft, Excel, FRx, InfoPath, Microsoft Dynamics, the Microsoft Dynamics logo, Outlook, SharePoint, Windows, the Windows logo, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation, FRx Software Corporation, or Microsoft Business Solutions ApS in the United States and/or other countries. Microsoft Business Solutions ApS

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

free microsoft access crm template  SolMan comes from SAP free of charge, a company may need to employ an army of folks that will execute all the SolMan processes, maintain its hefty documentation, etc., which requires much deeper corporate pockets. SAP candidly cites the following main reasons why companies are not using the tool to its full extent: Some capabilities take more time to adopt (e.g., change request management) because they require a full customer project. Functional deficits in SAP Solution Manager 7 (e.g., low support for Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

free microsoft access crm template  Reporting Software Selection | Free Software Selection | Manufacturing Software Selection | Software Selection Project | Estimating Software Selection | Supply Chain Software Selection | Software Selection Features | Assessment Software Selection | Consumer Software Selection | Standard Software Selection | Software Selection Tips | Simulation Software Selection | Software Selection Reference | Symbolic Software Selection | CRM Software Selection | CRM Software Selection Process | CRM Software Selecton Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

free microsoft access crm template  the product for a free trial test drive here . Other Real Life ResponsAbility Use Examples In addition to the examples described in Part III, another example of the ResponsAbility software in use can be found in Grayhill, Inc . an electronics manufacturer from Lagrange, Illinois (US), servicing industrial and government customers. While the company has been a long-term WebSource CPQ user for sales configuration purposes, the ResponsAbility sibling was later introduced for managing several processes, Read More

How One Provider's Solution Covers the Bases of Price Optimization and Management


What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

free microsoft access crm template  pricing policies (such as free freight and extended payment terms) truly costing us? Which accounts are not living up to their purchase commitments? Which customer segments place the greatest value on our offerings? Where did our sales force discount below the price floors last month? How did this affect overall margins? Pricing Optimization at the Core The core and raison d'etre (purpose) of ZPPS has always been price optimization, even when the product was originally aimed at web-based pricing. The Read More

Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

free microsoft access crm template  exactus crm,exactus software,palm crm,customer service software,crm tools,crm 3.0,sales crm software,analytical crm Read More

Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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Access Group


Access France (formerly Prelytis S.A.) develops, implements, and supports Insight, a leading business intelligence solution, it forms an integral part of the Access Group. Access is a leading author of fully integrated business management software. The portfolio spans solutions for enterprise resource planning (ERP), finance, human resources (HR), payroll, warehousing, business intelligence, professional service automation, and manufacturing.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

free microsoft access crm template  salesforce automation,maximizer crm 12,maximizer software,crm solutions,hosted crm solutions,online crm solutions,best crm solutions,mobile crm solutions,small business crm solutions,sage crm solutions,crm software solutions,free crm solutions,top crm solutions,maximizer crm software,web based crm solutions Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

free microsoft access crm template   Read More

Microsoft says: Pay No Attention to the Man Behind the Glasses


In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to open its Windows source code.

free microsoft access crm template  ruling other than a free pass (99% probability), and we expect the appeals process will drag things out until either (1) a new, pro-Microsoft, Administration is elected or (2) the market has changed sufficiently that any regulatory measures presently contemplated will be meaningless. User Recommendations At some level, this is an interesting little diversion from the normal intensity of the Microsoft trial and the high-tech Internet speed environment in general. The confusion coming out of Redmond Read More

Identity-based NAC: Using Identity to Put the “Control” in Network Access Control


Access control is more than just checking devices for malware before admitting them to a network. Identity-based network access control (NAC) looks at the identities of users and devices, and knows what resource they are authorized to access, allowing enterprises to tightly control access, and the devices and behavior of users.

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CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

free microsoft access crm template  customer relationship management,evolution of CRM,history of CRM,definition of CRM,CRM trends,future of CRM,empowering customer relationships Read More

Zoho Advances Its CRM Solution with Zoho CRM Document Library


Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document

free microsoft access crm template  the file storage for free users. Read More