Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: thawte's Code Signing certificate confirms publisher details and content integrity of downloadable code. It is strongly recommended for any publisher who plans to distribute code or content over the Internet or corporate extranets. Find out how your signature is verified and how customers can confidently and safely download applets, plug-ins, or macros from your site.

Abstract: Sole Source Justification and Approval (J&A) form or letter: Justify the use of sole source by providing the reasons why the requested products or services are unique and unavailable from other sources. Discover what is Sole Source. Learn when and how to use Sole Source. Discover circumstances that could be considered as legitimate sole source justifications. Get a FREE sole source justification and approval template

Abstract: Everyone who writes computer software eventually faces the requirement of converting a large code base from one programming language to another. But source-code conversion is a tedious, error-prone, and labor-intensive process. While there is no magic button to turn old code into new code, there are tools that can dramatically reduce the time and cost of a conversion project. Find out more.

Abstract: Do you understand the differences between open source and closed source (proprietary) software? To make an informed decision when choosing between them, you need to know the advantages and disadvantages of each. The main issues in the debate include cost, service and support, innovation, usability, and security. Get a closer look at open source and closed source software solutions so you know what’s right for your needs.

Abstract: The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management.

Abstract: The 10 Open Source Tenets, Dealing with Open Source Legal Issues, Obama Going Open Source, Open Source Software History, Free Software Movement (FSM)

Abstract: Investing in a customer relationship management (CRM) system can increase sales productivity and represent an addition to, not a subtraction from, your company’s bottom line. But a return on investment (ROI) from CRM software depends on whether you’ve identified strategies that leverage the CRM system’s sales productivity. Find out how to formulate CRM strategies before you choose a CRM solution, and compare CRM products.

Abstract: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Abstract: While concerns regarding open source are still being debated, many companies are experimenting with and deploying open source application servers in their data centers. While some are attracted to the ability to modify source code as needed, many are attracted to the perceived cost savings of open source. This white paper compares the total cost of ownership (TCO) of one open source and one commercial application server.

Abstract: Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

Abstract: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.

Abstract: Since the last recession in 2001, customer relationship management (CRM) systems have gained greater acceptance. Though CRM systems haven’t been widely tested under adverse business conditions, results achieved by CRM strategies indicate that businesses with an effective CRM approach will have a vital competitive advantage in recessionary conditions. Discover three key strategies to using CRM as a tool against a recession.

Abstract: Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider the options by answering key questions about your processes and CRM solutions’ capabilities. Find out key CRM principles, and how to best mitigate the cost of CRM implementation.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: As a software developer, you know that the product you make available on the Internet can be tampered with—without detection—if it’s not secured. Customers need to know that the software really comes from the publisher who signed it and that it’s not been altered or corrupted. For secure online distribution and confident customers, learn how to sign your code and active content with a code signing certificate solution.

Abstract: Are you on top of data security compliance? Is your source code secure? Are you looking for a new approach that can help ensure these things are taken care of? With SourceAnyware Hosted solution—which provides 128-bit SSL encryption—your data is protected and your source code is secured from attacks. Find out how SourceAnywhere can help you lower total cost of ownership and improve your development team productivity.

Abstract: Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.

Abstract: Customizing third-party “vendor” source code is becoming increasingly common. But managing the incorporation of vendor application releases alongside customizations requires an additional layer of software configuration management (SCM) to integrate subsequent vendor releases. Traditional branch-based SCM tools require an unnecessarily complex branch-and-merge process. However, there is a more intuitive and efficient parallel development model for managing customizations to vendor code.