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Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

evaluating ecrm  customer relationship management. In evaluating a data mining package, users should ask in which category, supervised or unsupervised, it falls and whether it is suitable for their needs. For instance, insurance companies seeking to predict insurance fraud should consider packages that use unsupervised learning, as there are typically no baselines to serve as predictors. Consumer products retailers can use unsupervised techniques to discover customer buying patterns in cash register receipt data in order Read More...
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...
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Documents related to » evaluating ecrm


MicroStrategy 7 Hits the Street
MicroStrategy® Incorporated, has announced the general availability of MicroStrategy 7™, a completely re-architected version of the company’s core intelligence

evaluating ecrm  are. User Recommendations Customers evaluating e-business and portal solutions should consider MicroStrategy. However, they should keep in mind the fact that this release is a complete rewrite that took four years to complete. There are bound to be glitches in the code that will take time for the vendor to correct. The product should be considered in a beta environment to work out the kinks before moving it to production, although it should be noted that the product has been in beta testing for eight Read More...
Siebel Enters Smaller Markets in a Big Way
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more

evaluating ecrm  caveats to consider when evaluating this product. The first is that although this suite was developed from existing Siebel products, it is a first version release. This means there are inevitable bug fixes to be made over the next few months. The second is that Siebel offers its full version products through ASPs. Thus, firms can obtain the specific modules they want on a monthly basis instead of purchasing full suite licenses. Therefore firms considering the purchase of a CRM suite should also perform Read More...
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

evaluating ecrm  Ecommerce. User Recommendations Firms evaluating the purchase of a CRM suite should strongly consider using service representatives to assist their online customers. Text based chat is an option, but voice communications have the potential to foster stronger customer relationships because it is a more intuitive form of communication. Stand-alone VoIP products are available, but VoIP built into a CRM suite makes sense because the consumer data that a service representative should have at the time of a Read More...
Is Oracle Becoming Invincible?
On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has

evaluating ecrm  and potential users currently evaluating Oracle products, particularly its eCRM suite of products, will have to decide between opting for the 'one-stop' shop hype (which means integrated suite and possibly sub-optimal functionality) and considering disparate but fully functional products from other vendors. Users are also advised to consider both the maturity and the functionality of the product in their evaluations and make comparisons to competitive offerings. Any organization evaluating Oracle Read More...
Taking Measures for True Success: How to Choose Software That Meets Your Needs
A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use

evaluating ecrm  , comparing software , evaluating software , selecting software , compare , compare means , compare rating , compare tool , comparing , comparing means     Software Selection (and Implementation) Failure You've probably read about recent large-scale software implementation failures and their costs to companies: More than $33 million lost, as a project goes over budget and time. In excess of $54 million spent, and the project cancelled before completion. Revenue loss of $100 million, as the new software Read More...
Network Performance Management Buyers' Guide
Most large organizations today rely so heavily on their networked infrastructure that they believe they must move beyond troubleshooting and assume a more

evaluating ecrm  functions to consider when evaluating a performance management solution, and compare and track how well the solutions will manage your complex IT environment. Read More...
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

evaluating ecrm  of choices--you know you're evaluating similar systems. In this example, the three top matches are different types of applications, so they're not directly comparable. TEC Advisor selects the most appropriate applications until it finds more than one of the same type of software. At this point, it recommends evaluating that type of software with the appropriate products. You can always select more. The great part here is that if you were unsure whether you needed, for example a full-blown ERP system or Read More...
Avoiding Common Pitfalls of Evaluating and Implementing DCIM Solutions
While many who invest in data center infrastructure management (DCIM) software benefit greatly, some do not. Research has revealed a number of pitfalls that end

evaluating ecrm  Common Pitfalls of Evaluating and Implementing DCIM Solutions While many who invest in data center infrastructure management (DCIM) software benefit greatly, some do not. Research has revealed a number of pitfalls that end users should avoid when evaluating and implementing DCIM solutions. Choosing an inappropriate solution, relying on inadequate processes, and a lack of commitment/ownership/knowledge can each undermine a chosen toolset’s ability to deliver the value it was designed to provide. Read More...
Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises
Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their operating system selection. Small

evaluating ecrm  Part of the series Evaluating Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises. Server Evaluation Universities tend to prefer free solutions, but this is not the case in the business environment. Universities focus on cost of ownership (CO), unlike SMEs. Other interviewees consider management costs (MC) and resource costs (RC) more important in the long term. Opinions are divided between these two criteria. While management places higher Read More...
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers

evaluating ecrm  might benefit from objectively evaluating the value propositions represented in successful next-generation ASPs. Look for the following characteristics amongst the ASP candidate providers: Amenability to reasonable customization and interfacing to legacy systems Service-oriented architectures (SOAs), Internet-based architecture, and standards-based interfaces Support for specific vertical industries or business processes Hybrid services that can coexist with on-site systems Sound policies for privacy and Read More...
QAD Pulling through, Patiently but Passionately Part Six: User Recommendations
While hardly any vendor is safe these days including QAD, the gloomy past seems to be far behind. The company has notably broadened its offering and seems to at

evaluating ecrm  users may benefit from evaluating eQ and SV products for their collaborative needs. QAD's ability to create a collaborative business process, to dynamically configure it, to run it within the bounds of the system, and to dynamically reconfigure it as required (e.g., when the business process changes) sounds compelling and might up the ante for other contesting vendors. However, users should note that both products are still at relatively early stages of their life cycle, and they should expect more Read More...
Cloud-Based Financial Software: Contracting and Negotiating Strategies
Find out in Evaluating and Contracting for Cloud Financials.

evaluating ecrm  needs? Find out in Evaluating and Contracting for Cloud Financials . You'll learn about the advantages of cloud-based solutions how the cloud delivery model works how to get a cloud-based service agreement that protects your company how to negotiate the best deal what your true total cost of ownership (TCO) will be Find out what you need to know about cloud-based financial solutions, benefits, and costs in one convenient document. Download your PDF copy of Evaluating and Contracting for Cloud Financials Read More...
A Good Scripted Demo Is Key in Software Selection
One of the main challenges in evaluating business software solutions is first creating a good script to demonstrate the software—one that’s neither too vague

evaluating ecrm  the main challenges in evaluating business software solutions is first creating a good script to demonstrate the software—one that’s neither too vague nor too detailed. If it’s too vague, all the vendors will be able to demonstrate all the criteria listed—and this will have little value for decision makers who need to assess one solution against another. On the other hand, if the script is too detailed, vendors will take a lot of time to demonstrate the criteria they support and may get lost in Read More...

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