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Documents related to » evaluating ecrm


Evaluating the Total Cost of Network Ownership
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors

EVALUATING ECRM: Evaluating the Total Cost of Network Ownership Evaluating the Total Cost of Network Ownership Lynn Koller - July 26, 2000 Read Comments Brian Killian and Lynn Koller are associated with Brintech, www.brintech.com Introduction A bank devotes extensive resources to its computer network-both in human wherewithal and hard cash. The upfront costs can be high, and veiled costs compound the burden. Ultimately, an invisible price tag hangs from a computer network. Total cost of ownership (TCO) is a model that
7/26/2000

A Guide to Evaluating the Real Costs of an Open Source CMS
A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options.

EVALUATING ECRM: A Guide to Evaluating the Real Costs of an Open Source CMS A Guide to Evaluating the Real Costs of an Open Source CMS Source: CrownPeak Document Type: White Paper Description: A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask
3/4/2008 4:33:00 PM

Evaluating the ROI from CardScan Pro for CRM
Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM) software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities. Automating data entry is one way to reduce missed contacts and incorrect details, and to increase the volume and accuracy of contact entry.

EVALUATING ECRM: Evaluating the ROI from CardScan Pro for CRM Evaluating the ROI from CardScan Pro for CRM Source: CardScan Document Type: White Paper Description: Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM) software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities. Automating data entry is one way to reduce missed contacts and incorrect details, and to increase the
4/27/2007 1:18:00 PM

Your Guide to Evaluating Data Protection Solutions
Chances are, if you’re backing up your data, you’re using backup tape as your solution. But advances in data management technologies are making disk-to-disk (D2D) backup a vital component of any sane data protection strategy. In fact, D2D backup provides answers to the challenges threatening traditional tape backup strategies. Find out how to evaluate the different advanced data protection solutions available on the market today.

EVALUATING ECRM: Your Guide to Evaluating Data Protection Solutions Your Guide to Evaluating Data Protection Solutions Source: NetApp (Network Appliance) Document Type: Checklist/Guide Description: Chances are, if you’re backing up your data, you’re using backup tape as your solution. But advances in data management technologies are making disk-to-disk (D2D) backup a vital component of any sane data protection strategy. In fact, D2D backup provides answers to the challenges threatening traditional tape backup
11/13/2007 2:30:00 PM

Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more.

EVALUATING ECRM: before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Soaring across the Regions: A View of the Impact of the Internet on Business style= border-width:0px; />   comments powered by Disqus Related Topics:   Risk Management,   IT Asset Management (ITAM),   E-commerce,   Enterprise Resource Planning (ERP),   Networking,   Telephony Source: Quocirca Ltd Learn more about Quocirca Ltd Readers
12/2/2008 9:06:00 AM

Programs, Processes and Practices:Planning Implementations and Evaluating Systems
No company has ever fully evaluated the entire product that they are buying, time does not permit such a complete evaluation. Few people really track how well the software is used after it is installed.

EVALUATING ECRM: Practices: Planning Implementations and Evaluating Systems Programs, Processes and Practices: Planning Implementations and Evaluating Systems Olin Thompson - March 4, 2002 Read Comments Introduction The process of selecting and implementing software and subsequent evaluation of the systems can be thought of in terms of programs, processes and practices. Understanding each, their relationships and how they change through time gives us insight into the health of our systems. Programs refer to the software
3/4/2002

Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps?
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much noise created by some pundits and vendors belittling the supposedly

EVALUATING ECRM: Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps? Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps? Joseph Strub, Olin Thompson, and P.J. Jakovljevic - October 25, 2003 Read Comments Introduction Ever since the advent of business applications a few decades ago, selecting a piece of enterprise application software has proven to hardly ever be an exact science. Vendors hype, consultants
10/25/2003

Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

EVALUATING ECRM: Ecommerce. User Recommendations Firms evaluating the purchase of a CRM suite should strongly consider using service representatives to assist their online customers. Text based chat is an option, but voice communications have the potential to foster stronger customer relationships because it is a more intuitive form of communication. Stand-alone VoIP products are available, but VoIP built into a CRM suite makes sense because the consumer data that a service representative should have at the time of a
9/6/2000

The Safe Port Act of 2006—What Section 203 Will Mean to Your Importing Business
The US Safe Port Act is the most comprehensive step yet taken toward transitioning voluntary supply chain security programs into actual requirements for US importers, their foreign vendors, and every entity in between. While this should increase security, someone will have to bear the costs. That’s why understanding the current discussion is critical to evaluating the impact on your business.

EVALUATING ECRM: discussion is critical to evaluating the impact on your business. The Safe Port Act of 2006—What Section 203 Will Mean to Your Importing Business style= border-width:0px; />   comments powered by Disqus Related Topics:   Supply Chain Management (SCM),   International Trade Logistics (ITL),   Customs and Excise,   Import and Export Management,   Trading Partner Management Source: VISCO Learn more about VISCO Readers who downloaded this white paper also read these popular documents! ERP as a
2/20/2007 3:35:00 PM

Making Large UPS Systems More Efficient
Making Large UPS Systems More Efficient. Find Free System and Other Solutions to Define Your Performance In Relation To the UPS Systems. As energy resources become scarcer and more expensive, electrical efficiency is a more important performance factor in the specification and selection of large uninterruptible power supply (UPS) systems. There are three subtle but crucial factors that can affect the cost of operating a UPS system. Sadly, these factors are often unrecognized. Find out what they are, as well as common errors in evaluating UPS efficiency.

EVALUATING ECRM: as common errors in evaluating UPS efficiency. Making Large UPS Systems More Efficient style= border-width:0px; />   comments powered by Disqus Related Topics:   IT Infrastructure and Development,   Data Center Equipment,   Uninterruptible Power Supply (UPS) Source: APC by Schneider Electric Learn more about APC by Schneider Electric Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation ERP Implementation Best Practices: Manufacturers and
3/9/2009 4:04:00 PM

Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows from IT projects are often hard to determine because underlying business assumptions can change. IT veterans all know that reconciling IT investments to the bottom line has been problematic.

EVALUATING ECRM: Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment? Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment? Olin Thompson and William Friend - July 23, 2002 Read Comments Introduction Companies have retrenched from their previously typical IT investment pattern. Behind the change is an increasing reliance on financial measures to justify IT investment. IT investments are not well suited to traditional financial analysis. Nevertheless, IT managers
7/23/2002


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