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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 eservices


Sagent Technology Teams for Telco e-Business
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered with DSET to use Sagent’s spatial

eservices  Through the partnership, Sagent's eServices solution will be integrated into DSET's ezDSL Leads Qualification System, allowing telecommunications companies to facilitate the real-time pre-qualification of customers for DSL service based on a customer's geographic information. Sagent maximizes the accuracy and value of telecommunication companies' customers and prospects information by seamlessly verifying across multiple platforms, including the Internet, correct address information, adding widely

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Lawson Software’s CRM and ASP Moves - Wise, Bold, Injudicious, Enforced, or Something Else?


Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

eservices  of eBusiness solutions and eServices along with industry-specific technical training, consulting and support to both mid-sized firms and large enterprises. The combined product suite, marketed as a component of 'lawson.insight' product suite, will be available in the second quarter of 2000. Both Siebel and Lawson are committed to ensure the success of every customer implementation. Siebel eBusiness Applications integrated with lawson.insight's Self-Evident Applications and transaction engines will become Read More

Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

eservices  Study: SAP and Sales Management To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More

The Relationship between ITIL and Facilities Management


It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.

eservices  Relationship between ITIL and Facilities Management It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more. Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

eservices  as a Service for Customer Relationship Management and Sales Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his top executives of the SaaS threat. In these excerpts, Gates called on Microsoft to jump toward the trend of Read More

The Challenges of SAP Relationship and User Recommendations


The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range of benefits.

eservices  Challenges of SAP Relationship and User Recommendations SAPFriend, Foe, or Both? In mid-2006, San Jose, California (US)-based Callidus Software announced that its TrueComp version 5.1.3 software application had achieved Certified for NetWeaver status from SAPgood news for the over 30 percent of the companys customers that run SAP enterprise resource planning (ERP) and customer relationship management (CRM) systems. With the integration provided between TrueComp and the SAP NetWeaver platform, customers Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

eservices  mail Response Management E-mail Response Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia's flag ship product, Response Read More

IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

eservices  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

eservices  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

virtual Supplier Relationship Management


VITG’s virtual Supplier Relationship Management (vSRM) enables companies to manage orders by communicating electronically with their suppliers. It consolidates procurement activities, and gives suppliers real-time data. Among the features offered by vSRM are supplier performance dashboards, reports, and analysis. It is compatible with different ERP solutions, including Adonix, Ariba, JDH, Lumber Track, Oracle/PeopleSoft, and P21.

eservices  Supplier Relationship Management VITG’s virtual Supplier Relationship Management (vSRM) enables companies to manage orders by communicating electronically with their suppliers. It consolidates procurement activities, and gives suppliers real-time data. Among the features offered by vSRM are supplier performance dashboards, reports, and analysis. It is compatible with different ERP solutions, including Adonix, Ariba, JDH, Lumber Track, Oracle/PeopleSoft, and P21. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

eservices  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

TEC 2013 Market Survey Report: What Organizations Want in Customer Relationship Management (CRM) Software


This report gives an overview of current considerations for organizations seeking to purchase a CRM solution. Based on aggregate data collected from more than 1789 CRM software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application, the report details what TEC data reveals about your peers' requirements for CRM solutions, including functionalities, customization and integration, server and database platforms, and budgeting.

eservices  2013 Market Survey Report: What Organizations Want in Customer Relationship Management (CRM) Software This report gives an overview of current considerations for organizations seeking to purchase a CRM solution. Based on aggregate data collected from more than 1789 CRM software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application, the report details what TEC data reveals about your peers' requirements for CRM solutions, including Read More

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

eservices  5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized Read More

Customer Relationship Management Strategies Part One: Changing Your Approach


Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

eservices  Relationship Management Strategies Part One: Changing Your Approach Introduction When most people think of enterprise systems they imagine huge racks of server, large memory banks, and an IT department of hundreds of employees or they picture project plans that can fill a three-ring binder and has implementation time that spans years. Customer relationship management (CRM) systems are thought to be the domain of large international corporations and considered overkill for mid-market companies. Read More

Customer Relationship Management: Putting Customers at the Center of the Business


No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers.

eservices  Relationship Management: Putting Customers at the Center of the Business The more you know about your customer, the higher the quality of your customer service, account management, and sales efforts. Exact Synergy puts all the relevant information about your customers at your fingertips. Source : Exact Software North America Resources Related to Customer Relationship Management: Putting Customers at the Center of the Business : Customer Relationship Management (CRM) (Wikipedia) Customer Read More