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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 er diagarm for crm


CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

er diagarm for crm  on customer segments, custom- er value, and interaction type by providing true benefits and offering incentives for low-cost options while ensuring reliability, interoperability, and accessibility of its channels across customer touch points. Turning the Internet into a Highly Effective Sales and Interaction Channel Within a decade, the remarkable rise of the Internet has impacted just about every realm of modern life ' more radically than any other innovation of the 20th century. Information and news

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Call Center Buyer’s Guide


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Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

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TRAC Records Inc.


TRAC specializes in developing strategic information plans and helping organizations deploy electronic document and records management systems using Hummingbird DM, recognized in the Gartner Group Leader Quadrant for ECM. Additionally, TRAC implements automated business process solution, Metastorm BPM, recognized in the Gartner Group Leader Quadrant for BPM. TRACs proprietary return on investment tool, TRAC ROI, calculates the payback on the investment in ECM and BPM solutions for our clients business case. TRAC helps organizations meet privacy, financial and regulatory requirements. TRAC implements best practice standards and efficient business processes to collect their clients existing information assets into a cohesive whole that delivers strategic benefits. TRAC uses the ER-TRAC Process, first to assess your organization and evaluate your needs and then to identify benefits and gain executive support. TRAC plans, designs, and implements the solution that meets your business needs and leverages your information assets to improve your bottom line. Maintenance of the solution is assured through the involvement of staff, the development of a policy and procedures manual and staff training.

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Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for the enterprise applications market observers (surprisingly, Dreamforce 2011 will take place in late August, and let’s see how that new timing will feel). Namely, in these prolonged times of bad economic news and

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

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Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report


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Financial Forecasting: Room for Improvement for People, Process and Technology


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