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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ensure accurate customer information through mandatory fields and duplicate record checking

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems

Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record product performance, which allows buyers to purchase merchandise according to that information and to make accurate merchandise decisions. Moreover, retail systems have capabilities for tracking inventory, capturing sales data, and managing retail prices. 

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HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

ensure accurate customer information through mandatory fields and duplicate record checking   Read More

Cerulean Information Technology


Located in India, Ceruleaninfotech is an ISO 9001:2000 company co-founded in 2000 by a team of professionals with more than eighty years of work experience with Citibank, Merrill Lynch, Hewlett Packard, and Timex. The company specializes in web technologies and their solutions are used in mission critical applications by marquee clients like Citibank, Honeywell, SIFY, and Onmobile. They also work on application development and outsourced product development for small and medium sized clients in the United States, Europe, and Australia.

ensure accurate customer information through mandatory fields and duplicate record checking  business innovation strategy,business performance improvement,business process transformation,business technology strategy,cerulean information technology,information technology strategies,outsourcing technology Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




ensure accurate customer information through mandatory fields and duplicate record checking  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

Is Your Store Customer-centric?


Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.

ensure accurate customer information through mandatory fields and duplicate record checking  Best Buy,Wal-Mart,customer-centric,customer segmentation,staff alignment,demographics,conversion rates,customer service,CRM,customer relationship management,customer satisfaction Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR


An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system, involving customer service employees in the design process, and paying attention to every valuable detail.

ensure accurate customer information through mandatory fields and duplicate record checking  IVR, interactive voice response, interactive voice response, contact center, customer service, customer communications, customer experience Read More

11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

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IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

ensure accurate customer information through mandatory fields and duplicate record checking  customer intelligence, predictive intelligence, predictive analytics, IBM, decision management, real-time, customer, marketing, sales Read More

Infor Finds Its Customer Engagement Rhythm


Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Read more about the platform and how it came to be in this blogpost.

ensure accurate customer information through mandatory fields and duplicate record checking  Infor Rhythm, Infor, Hook & Loop, Infor commerce, customer engagement, e-commerce, engagement platform, industry watch Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

ensure accurate customer information through mandatory fields and duplicate record checking  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

ensure accurate customer information through mandatory fields and duplicate record checking  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

Dell Unveils Internet-Enabled Customer Support Strategy


Dell Computer announced its plans to provide Internet-based, automated customer support.

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How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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Product Information Management (PIM) Software Evaluation Report


Product information management (PIM) provides a common, central repository to manage all types of information about finished products. It integrates with back office systems and provides additional workflow management.

ensure accurate customer information through mandatory fields and duplicate record checking  future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information about vendor or provider capabilities. Covering everything in TEC''s comprehensive Product Information Management (PIM) knowledge base, this rating detail report is invaluable toward RFI and business requirements research. Read More

A New Frontier in Securing Sensitive Information


Every day, sensitive business information finds its way into the wrong hands—through external breaches or internal theft. Such data is highly regulated, and any risks of exposure can result in stiff penalties and legal liabilities. Many of these security risks lie in the test/dev environments, and as such require a solution that protects data application clones from unauthorized access without jeopardizing its integrity.

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Endeca Information Discovery


Oracle business intelligence (BI) tools and technology provide a broad set of capabilities for reporting, analysis, modeling, and forecasting. The Oracle solution makes BI actionable by providing business users the ability to initiate actions directly from their dashboards.Oracle Endeca Information Discovery is an enterprise data discovery platform for advanced, intuitive exploration and analysis of complex and varied data—whether structured, semi-structured, or unstructured.

ensure accurate customer information through mandatory fields and duplicate record checking   Read More