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Software Functionality Revealed in Detail
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 edocs siebel


When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

edocs siebel  and customer self-service provider eDocs, in late 2004. Given Siebel's recent intrusion into the BI market, we might even stand to be corrected by calling it a semi-pure customer relationship management (CRM) player. In any case, discussion indicates an intrinsic link between CRM and BI, which is possibly best illustrated within the market automation (MA) and customer service and call center markets (see Marketing and Intelligence, Together at Last and Analyze This ). Despite the challenge posed by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 2: The Implications


During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year. With its renewed mid-enterprise focus and commitment to deliver customer-driven solutions, the company seems to be going back to its mid-market roots. The new initiatives and the profitability are steps in the right direction, but the market will have a close eye on new license sales

edocs siebel  D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 2: The Implications J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 2: The Implications P.J. Jakovljevic - July 5, 2001 Event Summary  During this year's FOCUS conference, which ran from June 11 - 14, J.D. Edwards & Company (NASDAQ: JDEC), one of the leading providers of enterprise applications, demonstrated a somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year (for Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

edocs siebel  Developments for a Vendor-neutral Third Party Support and Maintenance Provider Rimini Street, a successful third party provider of support and maintenance (S&M), has managed to establish a growing client base for its service lines in a relatively short time. For more information on Rimini Street, please see part one of this series Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? In December 2006, Rimini Street announced delivery of its year-end processing Read More

Enterprise Applications Battlefield Mid-Year Scoreboard


While it is apparent that software giants are in a better position to endure any economic adversity, no single vendor can be lulled into complacency for very long. Consequently, there will be more baffled investors, but also somewhat encouraged small vendors with inimitable value propositions.

edocs siebel  Applications Battlefield Mid-Year Scoreboard Enterprise Applications Battlefield Mid-Year Scoreboard P.J. Jakovljevic - August 26, 2002 Event Summary The market has recently witnessed a number of high-profile announcements of stalwart vendors in the enterprise applications space. Given the contrasting nature of these announcements, from impressive to disappointing financial performances on one hand, and from new acquisitions and/or job openings to massive layoffs on the other hand, it becomes Read More

Siebel Rallies Its Integration Alliance Troops Part 2: Market Impact


The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have been the enormous costs of integration and the general lack of responsiveness by enterprise application vendors to address this issue.

edocs siebel  Rallies Its Integration Alliance Troops Part 2: Market Impact Event Summary On April 8, Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-centric eBusiness applications software announced its intention to release a set of application integration tools in the second half of 2002. The new products intend make it easier for organizations to exchange data between Siebel's CRM system its other vendors' business applications. A standards-based and vendor-independent application Read More

IBM Nabs Another Application Vendor


Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.

edocs siebel  Nabs Another Application Vendor IBM Nabs Another Application Vendor L. Talarico - August 31, 2000 Event Summary International Business Machines Corporation. (NYSE: IBM) recently entered into a global strategic alliance with Vignette (NASDAQ: VIGN), a developer of e-businesses applications including CRM software. Under the agreement Vignette will closely integrate the V/5 E-business Applications suite with IBM's WebSphere Commerce Suite and Application Server. As part of the agreement Vignette promises Read More

Onyx Software: CRM Vendor Battling For Viability


Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

edocs siebel  Software: CRM Vendor Battling For Viability Onyx Software: CRM Vendor Battling For Viability L. Talarico - December 4, 2000 Vendor Genesis Onyx Software Corp. (NASDAQ: ONXS) is one of the larger CRM vendors focusing on such operational CRM (Customer Relationship Management) functions as sales force automation and call center management. Onyx was founded in 1994 by three Microsoft employees who had developed front office software used internally at Microsoft. The founders saw a demand for packaged softw Read More

Informatica Powers Siebel’s New eBusiness Analytics


Siebel Systems is incorporating Informatica’s data integration platform into Siebel eBusiness Analytics 2000.3. The vendors hope to use the integrated product to consolidate data into a 'comprehensive e-business data warehouse'. Have the vendors found the e-business holy grail?

edocs siebel  Powers Siebel’s New eBusiness Analytics Informatica Powers Siebel's New eBusiness Analytics M. Reed - December 19, 2000 Event Summary Informatica Corporation (NASDAQ: INFA), a supplier of e-business analytic and extract/transform/load software, and Siebel Systems, Inc. (NASDAQ: SEBL), a provider of e-business applications software, have announced that Siebel Systems has incorporated Informatica's data integration platform within Siebel eBusiness Analytics 2000.3 . Launched as part of the Read More

What 2010 Meant For Microsoft Business Solutions


In 2008, I wrote a four-part series that explained in great detail Microsoft’s platform technology pieces, commonly used in Microsoft Dynamics and many other enterprise applications. Primarily, these "plumbing" tools were Microsoft SQL Server, SharePoint, and Office within enterprise resource planning (ERP) and customer relationship management (CRM) applications, while

edocs siebel  2010 Meant For Microsoft Business Solutions In 2008,  I wrote a four-part series that explained in great detail Microsoft ’s platform technology pieces, commonly used in Microsoft Dynamics and many other enterprise applications . Primarily, these plumbing tools were Microsoft SQL Server , SharePoint , and Office within  enterprise resource planning (ERP)  and  customer relationship management (CRM)  applications, while Visio and SharePoint have also been embedded in a plethora of  business Read More

When You Realized the Need for a Unified View of Your Customers, that is E.piphany


E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.

edocs siebel  You Realized the Need for a Unified View of Your Customers, that is E.piphany When You Realized the Need for a Unified View of Your Customers, that is E.piphany L. Talarico - August 16, 2000 Event Summary E.piphany, Inc. develops CRM (Customer Relationship Management) software primarily for the Fortune 1000. Their new product suite, E.5, will become available in late August 2000. This suite is the company's first attempt to combine analytical information with such traditional CRM functionality as Read More

5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value with On-demand CRM


Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and make the entire sales ecosystem more efficient. But while many solutions for midsize companies can be rapidly deployed to quickly energize a sales organization, what happens after that first jolt? Discover five tips for making sure your CRM choice continues to deliver return on investment (ROI).

edocs siebel  Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value with On-demand CRM Brought to you by the No. 1 company in CRM, Oracle CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers.A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering Source: Oracle Resources Related to 5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Read More

LTCH Picks Spinnaker for SAP Third-party Support


My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support, a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that Swiss manufacturer

edocs siebel  Picks Spinnaker for SAP Third-party Support My  recent blog post  said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support , a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP Read More

Great Plains - An SME Market Leader, But At What Cost?


Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market and has the potential of reaching $300 million in revenues in fiscal 2001. Its extensive and efficient global indirect channel model that consists of over 2,000 partners has been admired industry-wide. At Stampede 2000, its annual partner conference, Great Plains announced significant extensions to its product offering. However, these have been delivered at the expense of reporting losses for the last two quarters.

edocs siebel  Plains - An SME Market Leader, But At What Cost? Great Plains - An SME Market Leader, But At What Cost? P.J. Jakovljevic - October 5, 2000 Introduction This is the third of three articles about Great Plains resulting from TEC analysts attending the Great Plains partners' meeting, Stampede 2000, in September. The meeting provided the opportunity for in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary Read More

Implementation Acceleration Using Integration


webMethods, Inc. has released a set of Packaged Integrations — pre-built software solutions that can be used to rapidly automate common cross-application business processes. The company claims Packaged Integrations make it possible to accelerate implementation by up to 80 percent and reduce implementation costs by up to 70%.

edocs siebel  Acceleration Using Integration Implementation Acceleration Using Integration M. Reed - December 15, 2000 Event Summary EAI and business-to-business integration vendor webMethods, Inc. (NASDAQ: WEBM), a provider of business-to-business integration (B2Bi) solutions, today announced the general availability of webMethods Packaged Integrations - pre-built software solutions that enable Global 2000 companies to rapidly automate common cross-application business processes. The vendor claims that Read More

CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

edocs siebel  is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born R. Garland - August 27, 2001 A Brief (!) History of CRM  In the early 90's, paralleling the publication of Hammer and Champy's Reengineering the Corporation , there were three Northern California companies that each had similar visions of incorporating BPR (Business Process Reengineering) concepts into Front Office Read More