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Software Functionality Revealed in Detail
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 ecrm implemenations


Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

ecrm implemenations  Mining: The Brains Behind eCRM Data Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Astute Solutions


Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM. Astute helps its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Astute''s customers include industry leaders such as McDonald''s Corporation, Michelin North America, Levi Straus & Co., The Kroger Co., Georgia Pacific, and L''Oreal USA Products, Inc. Astute has strategic relationships with technology leaders such as Avaya (recently spun off from Lucent Technologies) as well as Interactive Intelligence, further broadening its product lines. Astute is recognized as a leader in the eCRM industry and was awarded the Ernst & Young "Entrepreneur of the Year" award and Business First Newspaper''s "Fast 50" award which recognizes 50 of the fastest growing companies in Central Ohio.

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The Importance of Server Robustness in CRM


In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.

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ACCPAC -- Being Much More Than Meets The Eye


By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders.

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MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

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CRM: What Is It and Why Do It? Part One: Historical Background


Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.

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ROI Systems, Inc.: Will Slow and Steady Remain in the Race?


Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth, ROI has achieved a small market presence in general and insignificant global brand awareness, an undeveloped channel outside of the North American market.

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Oracle Applications - An Internet-Reinvented Feisty Challenger


It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle has a head start on most of its competition pertaining to Internet applications, and the Company still leads the ERP pack both on product technology vision and execution. However, the future will by no means be without serious challenges.

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ERP Plus and Beyond


ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production, labor collection, shipping, and invoicing processes.

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Symix Systems Front-Steps Into Greener e-Commerce Pastures


Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big push into the e-commerce market. A new Symix subsidiary called Frontstep, which was formed in January 2000, has been actively rounding out its e-business product and strategic consulting service offerings through acquisitions, internal development and partner relationships. These products and services are still sold under the Symix brand name, however, at the expense of Symix reporting losses for the last two quarters.

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Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

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