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Discrete Manufacturing (ERP)
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
 

 ecrm implemenations


Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

ecrm implemenations  Mining: The Brains Behind eCRM Data Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for

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Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template

Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology Get this template

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Discrete Manufacturing (ERP)
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...

Documents related to » ecrm implemenations

MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

ecrm implemenations  new CRM product suite, eCRM 7, combines the company's analytical applications with new CRM focused additions such as campaign management and tighter integration with other data sources (ERP, call center, click stream, legacy, etc.) to provide customer centric analytics. Complementing the new product suite is a change in MicroStrategy's customer service and selling strategy. The company has revamped the sales and customer support processes to take advantage of the web. The company's most notable move is a Read More

Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

ecrm implemenations  siebel,e commerce web design,kana crm,terrasoft crm,teradata crm,crm training,web design,crm requirements,ecommerce,free crm software,crm agency,crm software,infusion crm,e commerce website,crm vendors Read More

ACCPAC -- Being Much More Than Meets The Eye


By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders.

ecrm implemenations  ACCPAC Advantage Series. ACCPAC eCRM On December 20, ACCPAC announced that it has acquired eWare Limited , an Ireland- based developer of CRM software. Since a private label version of the eWare software, ACCPAC eCRM , has been actively marketed by ACCPAC for the past 18 months under an OEM (original equipment manufacturer) agreement with eWare, the product will continue to be marketed as ACCPAC eCRM. Ivan MacDonald, eWare President and CEO, Greg Casey, eWare Executive Vice President, and Alan Wyley, Read More

The Importance of Server Robustness in CRM


In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.

ecrm implemenations  on these principles. Wintouch eCRM is a hosted CRM solution designed by Touchtone Corporation to run on IBM iSeries servers. IBM's iSeries is an open-standard system, and has the capability of integrating diversified hardware and software. Moreover, IBM claims that iSeries can virtually run any technology. This coupled with the reputation of IBM's servers as reliable, seemly makes WinTouch a robust system. IBM today is recognized not only as a leader in large IT projects, but also as a major player in Read More

Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

ecrm implemenations  Access Commerce, a French eCRM vendor, has announced its acquisition of AIS Technologies Inc. from Vancouver - British Columbia, Canada - a leading e-business solution provider for mid-sized enterprises. This acquisition will accelerate growth plans for penetrating into North America as well as the development of comprehensive e-commerce solutions. AIS software components and experience with e-enabling organizations add a solid and complementary foundation to Access Commerce strategic plan to increase Read More

Predictive Product Keeps Debtors’ Prison Empty


SLP InfoWare adds a module that identifies credit risks.

ecrm implemenations  has a number of eCRM players, is of interest but not a top priority at this time. However, the company has such customers as Chteau Online, an online wine merchant. The company demonstrated its ability to build product association rules and to predict repeat buying behavior. By identifying characteristics of repeat buyers and targeting e-mail promotions to them the system increased repeat buying by 60%. SLP InfoWare has a good head start, especially in its current and target verticals, but can expect Read More

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements


While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggernauts.

ecrm implemenations  IMPACT CRM and IMPACT eCRM This is Part 1 of a two-part analysis of recent news from Tier 2 and Tier 3 ERP vendors.   Part 2 will discuss the market Impact and makes User Recommendations. Frontstep Capacity Promiser On March 19, Frontstep, Inc. (NASDAQ: FSTP, www.frontstep.com ), a prominent global mid-market provider of business applications and services for manufacturers and distributors, announced the release of Frontstep Capacity Promiser , which is devised to allow companies to automate the Read More

Geac Announces Q3 Results and Acquires CRM Vendor


Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31, 2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider to the apparel, footwear, and textile industries.

ecrm implemenations  by acquiring a powerful eCRM solution. Our customers and prospects are looking for e-commerce CRM solutions that are proven and can be implemented immediately. RunTime is a very successful and profitable company that has been growing at over 30% per year. We are very proud to welcome them to Geac and see tremendous revenue synergies with our System21 business. Michael Kildahl, CEO of RunTime added: We see tremendous opportunities to sell our products across Geac's enormous customer base. Our employees Read More

Symix Systems Front-Steps Into Greener e-Commerce Pastures


Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big push into the e-commerce market. A new Symix subsidiary called Frontstep, which was formed in January 2000, has been actively rounding out its e-business product and strategic consulting service offerings through acquisitions, internal development and partner relationships. These products and services are still sold under the Symix brand name, however, at the expense of Symix reporting losses for the last two quarters.

ecrm implemenations  MOMENTIX will integrate Frontstep's eCRM technology into its suite of Web-based trade show management solutions. The new MOMENTIX offering will be marketed as DigitalCustomer, a Web-based customer management system built specifically for the trade show industry. With DigitalCustomer, trade show managers can more effectively manage a show's sales, marketing and operational points of contact. Also, on August 9, Frontstep announced that Emerging Vision Inc. has chosen Frontstep to provide supply chain and Read More

PowerCerv Facing Another Stormy Season


PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the second quarter ended June 30, 2000.

ecrm implemenations  attractive components like eOrder, eCRM and eDashboard. eOrder provides the ability to do either business-to-business (B2B) or business-to-consumer (B2C) transactions over the Web. eCRM is the Web enablement of CRM functions. eDashboard is a customizable Web-based screen that tracks key business drivers important to executive officers such as CEOs and CFOs. Integrated Enterprise Response is the company's term for the focus that its enterprise application software brings to customers' minds. The immediate Read More

SCT Corporation: The Last Viable Process Manufacturing Vendor Standing?


Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive. However, its low profile marketing strategy, undeveloped channel and a limited number of implementation partners are some of the challenges it has yet to surmount.

ecrm implemenations  potential alliance candidates for eCRM functionality are GoldMine , Pivotal , or SalesLogix . SCT Process Manufacturing & Distribution Division's license revenue will contribute more than 35% of its total revenue within the next three fiscal years (60% probability). Within the same period of time, we believe more than 30% of its new customers will be companies with more than $500 million in revenues (70% probability). Within the next two years, not more than 25% of SCT's revenues will come from outside Read More

The MicroStrategy/ Intelligroup ASP


MicroStrategy Announces ASP Alliance: Intelligroup to Deliver MicroStrategy's Intelligent E-Business™ Solutions to Small and Midsize Businesses.

ecrm implemenations  electronic customer relationship management (eCRM) capabilities in combination with its business intelligence offering, companies can analyze customer behavior and gain insight into their preferences. The company is then able to interact with its customers via web, wireless, and voice with personalized messages and offers. As part of the agreement, Intelligroup plans to send more than one hundred employees through the MicroStrategy education program in the next four months to ensure that integration will Read More

Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Five: Challenges and User Recommendations


Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to capture the hill than to defend it.

ecrm implemenations  leverage Clientele or ACCPAC eCRM and other non-core accounting business applications. Still, a mitigating factor for Sage/Best Software in this regard would be that most of its peers, such as Softline , Intuit , NetLedger , Exact Software and Microsoft Business Solutions (MBS) do not espouse a single product line that operates on an international basis, but mostly have multiple product lines through acquisitions, that they have attempted to paste together around the world but are still largely unable to Read More