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E-CRM in Your Enterprise
In today’s global marketplace, subtle and complex changes in consumer relationships can directly impact your brand equity, owing mainly to an unprecedented glut in information. Add to this consumer expectations for seamless, consistent service, and you’ll find it a challenge to attract, serve, and retain your customers. So how can you transition intelligently to the e-customer relationship management (CRM) model today?
8/5/2008 3:04:00 PM
Geac Announces Q3 Results and Acquires CRM Vendor
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31, 2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider to the apparel, footwear, and textile industries.
: by acquiring a powerful eCRM solution. Our customers and prospects are looking for e-commerce CRM solutions that are proven and can be implemented immediately. RunTime is a very successful and profitable company that has been growing at over 30% per year. We are very proud to welcome them to Geac and see tremendous revenue synergies with our System21 business. Michael Kildahl, CEO of RunTime added: We see tremendous opportunities to sell our products across Geac s enormous customer base. Our employees
: Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM.
Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.
: Mining: The Brains Behind eCRM Data Mining: The Brains Behind eCRM Steve McVey - November 6, 2000 Read Comments S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become
Ross Systems, Inc.: In Process of Renaissance
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online operations through its RenaissanceLink software application portal and its Ross Systems E-Commerce order management software subsidiary. However, its financial position for the last 18 months has eroded due to the combined effects of decreased license revenue and investment in R&D.
: potential alliance candidates for eCRM functionality are GoldMine, Pivotal, or SalesLogix. Ross System s service and support revenue will contribute more than 70% of its total revenue within the next four fiscal years (60% probability). Within the same period of time, we believe the process manufacturing products will contribute more than 90% of its license revenue (60% probability) and more than 85% of its new customers will be companies with less than $500 million in revenues (70% probability). Within
Is Oracle Becoming Invincible?
On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.
: by deploying its own eCRM product. It has unified many of its sales and administrative processes and has reduced overhead by over 44% as a result. While the aim was to reduce cost by $1 billion, the actual savings have almost reached double that figure. Would anybody need a better living proof of what Oracle products could possibly do for another similar global corporation? While we believe Oracle will continue to post strong results and generate strong new sales, its competition will inevitably rebound
CRM: What Is It and Why Do It?Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.
: where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an
Collaborative Commerce : ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the face of slowing cash flows from its traditional strongholds, it has gone full bore toward Internet-based enterprise-wide - even cross-enterprise - solutions, trying to enter the game and be competitive with other top tier ERP-turned Collaborative Commerce vendors. Showing fiscal growth and, very-recently, notably-improved market acceptance, Peoplesoft may be the enterprise software turnaround story of the last decade.
: Services Automation ), and eCRM (portal-based sales and support) on the front end, Human Resources and Financials in the middle, and Supply Chain Management (including eProcurement and Supplier portal technology) on the backend, it looks, breadth-wise, that PeopleSoft has the Collaborative Commerce game covered, with the notable exception of Channel Management. When we look at individual components and compare horizontal functionality with best-of-breed competitors in each segment, we find holes,
Essential ERP – Current Market Trends – Part II
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial, manufacturing, distribution, and human resources/payroll. This note identifies current trends in the ERP market that we believe are the direct consequence of vendors’ attempts to 1) resolve current ERP functional and/or technological deficiencies, and/or 2) expand software sales both within their existing and potential customer bases.
: of Profit Soutions, the eCRM vendor. We also expect companies with related software products to move into the ERP space through acquisition like Invensys, Plc. with its acquisition of Marcam Solutions. Intensified M&A activity also stems from the fact that while the concept of best-of-breed will not go away. Users will increasingly look for one strategic vendor to fulfill the majority of their business application needs. This is particularly true for the lower end of the market and for the companies
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part Two: ACCPAC s Recent Product Enhancements
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any investments in their data, customizations, and training are fully protected should they later need or want to move their solution on-premises.
: the eWare software, ACCPAC eCRM , had been actively marketed by ACCPAC for nearly two years under an original equipment manufacturer (OEM) agreement with eWare prior to the acquisition, the product has since been marketed as ACCPAC eCRM, recently renamed into ACCPAC CRM. It is a business application designed to integrate a user organization s interactions with its customers, trading partners, and prospects across the enterprise by providing sales force automation (SFA), call center automation, marketing
MicroStrategy Manages Your Customer Relationships And Its Own
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.
: new CRM product suite, eCRM 7, combines the company s analytical applications with new CRM focused additions such as campaign management and tighter integration with other data sources (ERP, call center, click stream, legacy, etc.) to provide customer centric analytics. Complementing the new product suite is a change in MicroStrategy s customer service and selling strategy. The company has revamped the sales and customer support processes to take advantage of the web. The company s most notable move is a
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