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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
e piphany crm:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
e piphany crm:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Excerpt related to
e piphany crm:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Published:
2001-11-26
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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
e piphany crm:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response
to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less
than four months after E.piphany bought Octane Software to (...)
Excerpt related to
e piphany crm:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to
the increasing demand...
Published:
2000-10-05
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
e piphany crm:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
-
Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
e piphany crm:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality
needed to leverage the data supplied by products like (...)
Excerpt related to
e piphany crm:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship mana...
Published:
2000-11-06
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
e piphany crm:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
e piphany crm:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
e piphany crm:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
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Abstract:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
Excerpt related to
e piphany crm:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
Published:
2000-12-15
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Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
e piphany crm:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
e piphany crm:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
e piphany crm:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31
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Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
e piphany crm:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
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Abstract:
On November 7, 2000, SPSS announced that they have signed an agreement to purchase ShowCase Corporation. The company sees
a large part of its future in the analytical CRM market, and will use ShowCase to bolster staff and expertise levels. (...)
Excerpt related to
e piphany crm:
On November 7, 2000, SPSS announced that they have signed an agreement to purchase ShowCase Corporation. The company sees
a large part of its fut...
Published:
2000-11-14
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Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
e piphany crm:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
e piphany crm:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
SLP InfoWare adds a module that identifies credit risks. (...)
Excerpt related to
e piphany crm:
SLP InfoWare adds a module that identifies credit risks.
Published:
2000-07-26