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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 e crm ranking


CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

e crm ranking  modules in the model. Exact Software took first place in CRM Analytics and e-CRM, while Genesis Global Technologies took first place in Call Center and Customer Service and Industry Vertical Module Availability. The CRM Evaluation Center allows selection teams to drill into any area of the model to compare vendor strengths and weaknesses. Figure 5 Although Microsoft CRM took fist place with baseline priorities, a few changes to the priorities can change the rank and scores. Figure 6 indicates a new set of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets Software Evaluation Report

This CRM Software Evaluation Report supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the Software Evaluation Report has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. 

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Exact


Established in 1984, Exact Software provides solutions comprising traditional enterprise resource planning (ERP), as well as related software solutions such as human resource management (HRM), customer relationship management (CRM), project management, business intelligence and business analytics (BI/BA), and electronic workflow. Exact is headquartered in Delft (the Netherlands) and has other offices in Europe, the Middle East, North and South America, Asia, Australia, and Africa. With approximately 2,200 employees, subsidiaries in more than 40 countries, solutions available in 40 languages, Exact currently serves customers in more than 125 countries across all 5 continents. Exact Holding NV (EXACT) has been listed on Eurolist by Euronext Amsterdam since June 1999. Exact Americas is a division of Exact Holding N.V. and has its headquarters in Middleton, Massachusetts (US). The Americas region is responsible for the management, development, marketing, sales, and services associated with the Exact Synergy and Exact Globe brands in North America, South America, and Central America, as well as the Exact Macola ERP, Exact JobBOSS, Exact MAX, Exact Alliance, and Exact Business Analytics brands worldwide.

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IMI, IBM Take First Step in Third Quarter


Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but still has some problems to overcome.

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TEC Certification Complete for Tenrox Project Workforce Management


TEC recently completed certification of Tenrox’s project management software Project Workforce Management. Download the report now for a detailed analysis of the software’s strengths and weaknesses. While we previously certified the software in the context of project portfolio management software for professional services automation (PPM for PSA), this latest certification allows TEC

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Logility Voyager Solutions


Logility Voyager Solutions is a complete set of supply chain management solutions in one Internet-based collaborative framework, including global supply chain visibility; demand, inventory and replenishment planning; supply and sourcing optimization; transportation planning and execution; and warehouse management. Specifically, Voyager WarehousePRO increases shipping and inventory accuracy by optimizing the flow of materials and information through distribution centers; and helps cut operational costs and improves productivity, order fill rates, space utilization and customer service. It also incorporates advanced workflow technology, industry-specific practices, and RFID technology. WarehousePRO is completely integrated to Logility Voyager Transportation Planning & Management.  

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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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YOur CRM Solution in Our 2011 CRM Buyer's Guide


Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

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CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?


Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.

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The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

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