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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

e crm ranking  modules in the model. Exact Software took first place in CRM Analytics and e-CRM, while Genesis Global Technologies took first place in Call Center and Customer Service and Industry Vertical Module Availability. The CRM Evaluation Center allows selection teams to drill into any area of the model to compare vendor strengths and weaknesses. Figure 5 Although Microsoft CRM took fist place with baseline priorities, a few changes to the priorities can change the rank and scores. Figure 6 indicates a new set Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » e crm ranking


Logility Voyager Solutions
Logility Voyager Solutions is a complete set of supply chain management solutions in one Internet-based collaborative framework, including global supply

e crm ranking  Voyager Solutions Logility Voyager Solutions is a complete set of supply chain management solutions in one Internet-based collaborative framework, including global supply chain visibility; demand, inventory and replenishment planning; supply and sourcing optimization; transportation planning and execution; and warehouse management. Specifically, Voyager WarehousePRO increases shipping and inventory accuracy by optimizing the flow of materials and information through distribution centers; and helps Read More...
TEC Certification Complete for Tenrox Project Workforce Management
TEC recently completed certification of Tenrox’s project management software Project Workforce Management. Download the report now for a detailed analysis of

e crm ranking  provides integration with many ERP systems (SAP, Oracle), payroll applications (ADP, Ceridian, Paychex), CRM (Microsoft Dynamics, Salesforce.com), accounting (SAP Business One, Sage, Microsoft Dynamics), document management (Microsoft Office SharePoint), and other project management software (Microsoft Project). •    The software is strong in project resource planning and scheduling functionality, especially in resource allocation, multiple user management, e-mail notifications, contacts management Read More...
Exact
Established in 1984, Exact Software provides solutions comprising traditional enterprise resource planning (ERP), as well as related software solutions such

e crm ranking  Established in 1984, Exact Software provides solutions comprising traditional enterprise resource planning (ERP), as well as related software solutions such as human resource management (HRM), customer relationship management (CRM), project management, business intelligence and business analytics (BI/BA), and electronic workflow. Exact is headquartered in Delft (the Netherlands) and has other offices in Europe, the Middle East, North and South America, Asia, Australia, and Africa. With approximately Read More...
Logility
With more than 1,250 customers worldwide, Logility is a provider of collaborative supply chain planning solutions for small, medium, large, and Fortune 1000

e crm ranking  With more than 1,250 customers worldwide, Logility is a provider of collaborative supply chain planning solutions for small, medium, large, and Fortune 1000 companies. Logility customers include Arch Chemicals, Avery Dennison Corporation, British Petroleum (BP), Leviton Manufacturing Company, McCain Foods, Pernod Ricard, Remington Products Company, Sigma Aldrich, and VF Corporation. Logility is a majority-owned subsidiary of American Software (NASDAQ: AMSWA). Read More...
CRM Without Compromise: A Strategy for Profitable Growth
Find out in CRM Without Compromise: A Strategy for Profitable Growth.

e crm ranking  you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key angles: strategy, challenges, framework, and execution—along with tips and best practices for every step along the way. You'll also find out about the critical role IT plays in a successful CRM initiative. Read More...
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

e crm ranking  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More...
TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

e crm ranking  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

e crm ranking  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

e crm ranking  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

e crm ranking  Analytics | CRM and ERP | CRM Application | CRM Applications | CRM Approach | CRM Architect | CRM Architects | CRM Architecture | CRM Articles | CRM Association | CRM Basics | CRM Benchmarking | CRM Benefits | CRM Best Practice | CRM Best Practices | CRM Blog | CRM Books | CRM Business | CRM Business Process | CRM Business Solutions | CRM Challenges | CRM Checklist | CRM Clarify | CRM Companies | CRM Company | CRM Comparison | CRM Comparisons | CRM Concepts | CRM Conference | CRM Consulting | CRM Contact Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

e crm ranking  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More...
SYSPRO CRM
SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are

e crm ranking  CRM without having to exit screens or navigate complex menus. The SYSPRO CRM solution is easily customizable. Read More...
E-discovery: Six Critical Steps for Managing E-mail, Lowering Costs, and Reducing Risk
Litigators and regulators are aware of the importance of e-mail, often making it the first target and most significant of discovery efforts. Typically

e crm ranking  discovery: Six Critical Steps for Managing E-mail, Lowering Costs, and Reducing Risk Litigators and regulators are aware of the importance of e-mail, often making it the first target and most significant of discovery efforts. Typically, discovery costs make up at least 50 percent of litigation costs, and most discovery efforts and costs relate to e-mail and e-discovery. Learn why many current e-mail archiving policies don’t work, and what you should be doing to improve your company’s records Read More...

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