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Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
e crm case study system:
Case Study: All-in-one CRM System Supports Rapid Growth.
... Download <strong>Case Study: All-in-one CRM
System Supports Rapid Growth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
e crm case study system:
Document Type: Case Study Description: The school of business at one of ...
for online registration, customer relationship management (CRM), and e-mail lacked ...
Published:
2010-03-11
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Abstract:
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a
customer relationship management (CRM) system, not only for their growing business, but for all their clients. The challenge:
“I genuinely dislike computers. I refuse to use e-mail, (...)
Excerpt related to
e crm case study system:
... I refuse to use e-mail, surf the Web, use a cell phone, let alone deal with ...
Download <strong>Case Study: In Search of a Comprehensive CRM System</strong>.
...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
e crm case study system:
... Real Estate Firm Adopts Microsoft Dynamics CRM Online to ... Source:
Microsoft. Document Type: Case Study Description: Real ... history with
an online e-mail marketing ...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
e crm case study system:
... The company needed a CRM system that could capture ...
Download <strong>Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics
CRM Online</strong>. ...
Published:
2010-03-11
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Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
e crm case study system:
Case Study: High-tech Manufacturer Gains Business Visibility, Streamlines Processes with
Dealers. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
e crm case study system:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger
Customer Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
e crm case study system:
... relationship (e-CRM) solution, its users gained mobile access to valuable
customer information. Learn about the other benefits. Download <strong>Case Study:
...
Published:
2010-03-11
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Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
e crm case study system:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11
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Abstract:
Dropped by its application service provider, Onsrud Cutter, a router bit manufacturer, decided to replace its enterprise
resource planning system with a scalable, flexible, quickly installed solution. Further narrowing down its requirements to
include customized reports, real time information, and e-busi (...)
Excerpt related to
e crm case study system:
... Source: Sage. Document Type: Case Study Description: Dropped by ...
its enterprise resource planning system with a ... real time information, and e-business
capabilities ...
Published:
2010-03-11
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Abstract:
ProCurve Networking delivers wired and wireless enterprise networking solutions. With nearly four times the market growth
rate, ProCurve needed a new customer relationship management (CRM) system to increase its sales force efficiency, facilitate
information-sharing, and enable customization. Read how th (...)
Excerpt related to
e crm case study system:
... a new customer relationship management (CRM) system to increase ...
company implemented Microsoft CRM and built ... Download <strong>Case
Study: ProCurve Networking by ...
Published:
2010-03-11
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Abstract:
Download Case Study: R.G. Barry about a global sourcing solution. It's fast. R.G. Barry, a leading developer and marketer
of accessory footwear, lacked real-time visibility into production schedules at its factories. As a result, the company built
more safety stock, required long lead times, and could not (...)
Excerpt related to
e crm case study system:
Download Case Study: RG Barry about a global sourcing solution. It's fast. RG Barry, a leading developer and marketer
of accessory footwear, la...
Published:
2010-03-11
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Abstract:
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management
systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management
System. The result: more efficient scheduling, i (...)
Excerpt related to
e crm case study system:
... decided to switch from its old system to SyberWorks Training Center Learning Management
System. ... Download <strong>Information Mapping Case Study</strong>.
...
Published:
2010-03-11
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Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
e crm case study system:
CRM Solution Helps Growing Data Storage Provider Meet Its Information Needs. Source: Microsoft. Document
Type: Case Study Description: A data storage company ...
Published:
2010-03-11
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Abstract:
A Stronger Field Sales Force and Better Internet Sales. IT Guides and Other Software Program to Use In Your System Related
To Stronger Field Sales Force and Better Internet Sales. Endress+Hauser (e+h), an international group of specialists for measurement
devices and automated solutions for industrial pro (...)
Excerpt related to
e crm case study system:
A Stronger Field Sales Force and Better Internet Sales. IT Guides and Other Software Program to Use In Your System Related
To Stronger Field Sales ...
Published:
2010-03-11
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Abstract:
Cegos, Europe’s largest learning and development company, decided to focus on blended learning, a flexible approach that
combines traditional face-to-face teaching methods with online training techniques. So Cegos installed the SumTotal Learning
Management complemented by authoring tools, skills manage (...)
Excerpt related to
e crm case study system:
How SumTotal Helped Cegos Become a Leader in E-learning and Blended Learning Marketplace. Source: SumTotal
Systems. Document Type: Case Study Description: Cegos ...
Published:
2011-05-27
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Abstract:
In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer
software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF
rerouted more than 30 percent of its sales to self-s (...)
Excerpt related to
e crm case study system:
... With a new e-commerce solution, UNICEF rerouted ... about how the Web
retail system benefits UNICEF ... Download <strong>Case Study:
UNICEF Generates More Online Sales ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
e crm case study system:
... Type: Case Study Description: Swiss financial services company Global
Refund needed to replace its antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
e crm case study system:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Companies must strike a balance between maintaining centralized control of learning technology, programs, and budgets and
providing the business units with appropriate levels of local control. Scotiabank has found a balance with a learning management
solution that allows each training group to set its ow (...)
Excerpt related to
e crm case study system:
Case Study: Scotiabank Establishes a Federated System for Global Learning.
Source: Saba Software. Document Type: Case Study Description ...
Published:
2010-03-11