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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dynamics crm mvp


Managing Process Manufacturing Using Microsoft Dynamics AX
Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage

dynamics crm mvp  Process Manufacturing Using Microsoft Dynamics AX Introduction A primary challenge for many process manufacturing firms involves effective implementation and use of an enterprise resource planning (ERP) system for managing the business.  In some firms, the challenge stems from limitations in the current system such as an out-of-date or overly complex software package.  In other firms considering a new ERP package, the challenge stems from their distinctive business practices, and the need to understand

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Managing Customer Returns and RMAs Using Microsoft Dynamics AX


Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

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Quonext Technology, S.A.


Quonext, como Master VAR de Microsoft en España, es la compañía de software de gestión que ofrece software y servicios de última tecnología con el objetivo de ayudar, de una manera ágil, potente y simple, a las organizaciones empresariales a conseguir su rentabilidad y competitividad mediante implantaciones rápidas, efectivas y al menor coste posible con los profesionales más cualificados para cada sector de negocio. Actualmente contamos con más de 500 clientes que utilizan las soluciones Microsoft Dynamics NAV, AX y CRM. Qué nos diferencia?Technology: Ofrecemos la más avanzada tecnología de Microsoft adaptada a los sectores de negocio en los que somos especialistas con las soluciones más potentes, ágiles y simples del mercadoPeople: Contamos con profesionales certificados, entre ellos 2 de los 4 Microsoft MVP de España, para realizar una implantación rápida, efectiva y con el menor coste posibleGrowth: Somos su socio tecnológico, acompañándole en su objetivo de máxima rentabilidad y competitividad en el mercado

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BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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Enterprise On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

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Dynamics West


Dynamics West features a team of professionals and consultants with proven expertise and a Microsoft Competency in implementation, deployment, customization and maintenance of Microsoft Dynamics NAV. Microsoft Dynamics NAV has a great potential in terms of allowing you to do your business processes your way. Our implementers are trained to use Dynamics' superior customization features to make things easier, faster and familiar. If you're looking for a software solution and you're also looking for a way to evaluate which one is best, Dynamics West can help. There is almost always a good fit that can be made when it comes to Microsoft Dynamics NAV, and to find the best fit you have to find the best partner. Our people have more experience in the software delivery field that most. In fact, both our head trainer and our chief architect are published authors.We want a relationship, not just a sale. Unlike other resellers that sell and deliver Microsoft Dynamics NAV, Dynamics West offers only highly experienced personnel who deliver a more thorough, well planned installation on time and on budget that minimizes unseen costs of software conversions. We will not oversell you and we will not undersell you. We will work with you during the discovery process to identify how NAV can meet your needs while giving you visible ROI. When you make the decision to buy from us you will have confidence that we both understand exactly what was agreed upon. Our goal is to keep your business long after your implementation, to be there with you as your business adapts and grows. To this end our project managers will make sure that everything that is being done makes sense and is the smart thing to do in the long run. All in all, when you come to Dynamics West you are coming into a partnership all the way from the sale to the service, and it's our goal to make that a lasting one.

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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Maximizer CRM 12: CRM Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

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