To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.
documentum crm erp
vendors, the likes of Documentum (now a part of EMC ), FileNet , Stellent , Vignette , and Open Text to name some, are used effectively as repositories for PCM, most often in design, engineering, or other PLM roles. But repository functions of content management are quickly being commoditized, since the standard DBMS from Oracle , IBM , and Microsoft will soon offer support for functions like storing, versioning, and tracking most kinds of content, although the ECM vendors will respond by adding value on