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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 direct the call to the appropriate location based on customer parameters if known

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order (Q2O) Systems

Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming quoting and ordering processes, decrease unit costs, and lower sales costs. Q2O suites can further help enterprises increase sales effectiveness across all channels. These solutions help companies that sell complex products and services shift their focus to customer-facing sales and service issues. 

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Documents related to » direct the call to the appropriate location based on customer parameters if known

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

direct the call to the appropriate location based on customer parameters if known  and Internal cost of direct involvement from business users to participate in process modeling, business rule definition, user interface (UI) design, testing and rollout activities. At the lower end of the market there are a slew of workflow-based software packages addressing specific processes, such as bug or issue tracking systems . While upper-range BPM packages address complex business processes and issue tracking systems typically deal with one simple workflow, a number of workflow (possibly BPM Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

direct the call to the appropriate location based on customer parameters if known  phone on busy mode Direct inward dialing - allows users to connect directly to desired extension without the operator''s assistance Call redirect - allows user to program the private branch exchange (PBX) to automatically redirect incoming calls to another number Speed dialing - permits fast dialing of frequently used numbers Auto-attendant feature - a voice menu system that allows calls to be transferred to an extension without a telephone operator''s or a receptionist''s assistance; key functions of Read More

The Best-kept Secret in the Product Lifecycle Management Mid-market


The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

direct the call to the appropriate location based on customer parameters if known  customers to have a direct impact on the direction of the Omnify technology, ensuring a solution that truly meets their customers’ specific product development needs. To maintain this strategy, which has been in place since the company’s inception, Omnify technology provides an open-architecture PLM system that gives direct access for all groups involved in design and manufacturing processes and allows relatively easy integration to existing engineering and manufacturing systems. Fast forward to Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

direct the call to the appropriate location based on customer parameters if known  from those who have direct contact with the customer. Find out what customers are saying about what they buy and don''t buy and why they buy or don''t buy. CHALLENGE #6 Limitation of management skills and capabilities The increasing complexity of business and the speed of change place an increasing premium on financial knowledge, strategic planning and leadership. This is a critical area of focus for small independents because there is no longer the kind of margin for error that might have existed in the Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

direct the call to the appropriate location based on customer parameters if known  an aggregation technique to direct similar traffic along the same major network paths. QoS Shim or Bypass- is an approach that eliminates the normal hop-by-hop routing IP uses. It adds a tag to each packet that essentially shortcuts delivery to the best available path for that type of traffic. MPLS is compatible with frame relay and ATM networks. It has become a widely used approach to delivering QoS in many environments. There are other approaches used in providing QoS for VoIP call quality. Read More

Achieving the Most with the Best


Looking for a supply chain management (SCM) strategy that will give you a competitive advantage and ensure that projects yield results? Want to make sure that your SCM solution will allow continuous improvements? Already using six sigma and lean thinking practices, but want a way to bring them together and maximize their functions? Find out how a business process reference model can amplify your existing architectures.

direct the call to the appropriate location based on customer parameters if known  the Most with the Best Looking for a supply chain management (SCM) strategy that will give you a competitive advantage and ensure that projects yield results? Want to make sure that your SCM solution will allow continuous improvements? Already using six sigma and lean thinking practices, but want a way to bring them together and maximize their functions? Find out how a business process reference model can amplify your existing architectures. Read More

Web-scale IT for the Enterprise: the Journey to Modernization


Web-scale principles, architecture, and technologies have helped some of the largest web companies and cloud service providers to build highly successful hyperscale data centers. Enterprises are taking notice. They face challenges, as well as shortcomings in their traditional IT infrastructures, as they compete with public cloud providers and try to respond to user demands. To compete effectively, businesses need to learn lessons from the hyperscale data centers and public cloud providers, and rethink the way they operate.

This report details the fundamentals of web-scale IT and how its principles can be used within enterprise IT. Key topics include principles and design of web-scale, the merging of computing and storage, and turnkey enterprise solutions.

direct the call to the appropriate location based on customer parameters if known  scale IT for the Enterprise: the Journey to Modernization Web-scale principles, architecture, and technologies have helped some of the largest web companies and cloud service providers to build highly successful hyperscale data centers. Enterprises are taking notice. They face challenges, as well as shortcomings in their traditional IT infrastructures, as they compete with public cloud providers and try to respond to user demands. To compete effectively, businesses need to learn lessons from the Read More

Choosing the Right ERP System: How to Avoid the Seven Fatal Flaws


Many process manufacturers are realizing that their production, inventory control, planning, scheduling, and costing systems are no longer adequate to support their business objectives. But replacing those systems with an enterprise resource planning (ERP) system can be difficult when so many ERP systems were designed for discrete, not process manufacturing. Learn how you can avoid the seven fatal flaws of ERP selection.

direct the call to the appropriate location based on customer parameters if known  the Right ERP System: How to Avoid the Seven Fatal Flaws Many process manufacturers are realizing that their production, inventory control, planning, scheduling, and costing systems are no longer adequate to support their business objectives. But replacing those systems with an enterprise resource planning (ERP) system can be difficult when so many ERP systems were designed for discrete, not process manufacturing. Learn how you can avoid the seven fatal flaws of ERP selection. Read More

The 70 Percent Solution: Fulfilling the Application Software Life Cycle


Application software companies unwittingly but consistently overlook significant portions of their application software life cycle, resulting in consistent under-performance of products and services, a reduced harvest, dissatisfied customers, and missed opportunities for growth. In fact, you could be neglecting up to 70 percent of the energy necessary to have your products reach and maintain peak performance throughout their life cycle.

direct the call to the appropriate location based on customer parameters if known  70 Percent Solution: Fulfilling the Application Software Life Cycle Application software companies unwittingly but consistently overlook significant portions of their application software life cycle, resulting in consistent under-performance of products and services, a reduced harvest, dissatisfied customers, and missed opportunities for growth. In fact, you could be neglecting up to 70 percent of the energy necessary to have your products reach and maintain peak performance throughout their life Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

direct the call to the appropriate location based on customer parameters if known  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More

Ramco HCM on Cloud Is on a Roll in the Middle East; Africa


Ramco Systems, an enterprise software vendor that has lately been focused on delivering enterprise resource planning (ERP) in the cloud and on tablets and smartphones, recently showcased its all new HR and talent management solution, Ramco HCM on Cloud (HCM standing for human capital management). Since the global launch of Ramco HCM on Cloud in June 2013, Ramco has added some of the largest

direct the call to the appropriate location based on customer parameters if known  HCM on Cloud Is on a Roll in the Middle East; Africa Ramco Systems , an enterprise software vendor that has lately been focused on delivering enterprise resource planning (ERP) in the cloud and on tablets and smartphones, recently showcased its all new HR and talent management solution, Ramco HCM on Cloud (HCM standing for human capital management). Since the global launch of Ramco HCM on Cloud in June 2013, Ramco has  added some of the largest business conglomerates in the Middle East and Africa Read More

Running Your Business from the Shop Floor to the Top Floor


There are a number of benefits beyond total cost of ownership to deploy a cloud enterprise resource planning (ERP) system, including increased flexibility, deployment, business continuity, and usability. Plex was in the Cloud before Cloud was cool—helping manufacturers run their business from the shop floor to the top floor.

direct the call to the appropriate location based on customer parameters if known  Your Business from the Shop Floor to the Top Floor There are a number of benefits beyond total cost of ownership to deploy a cloud enterprise resource planning (ERP) system, including increased flexibility, deployment, business continuity, and usability. Plex was in the Cloud before Cloud was cool—helping manufacturers run their business from the shop floor to the top floor. Read More

Performance-Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth


In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way around or one without the other. Learning management should be less about coordinating resources and serving up just-in-time courses, and more about how worker development is intrinsically a part of a larger organizational development process to impact the bottom-line.

direct the call to the appropriate location based on customer parameters if known  Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way around or one without the other. Learning management should be less about coordinating resources and serving up just-in-time courses, and more about how worker development is intrinsically a part of a larger organizational development process to impact Read More

State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

direct the call to the appropriate location based on customer parameters if known  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More

Accelerating the Financial Close: CFOs’ Insights into the Benefits of a High-quality Close


We interviewed CFOs at complex multinational companies to learn what they see as key to accelerating their consolidation and close processes, along with the challenges they face. They see their ability to conduct a high-quality close as a competitive advantage, rather than simply a regulatory obligation. A well managed close process is also important for building investor confidence in the company. Find out more. Download this report now.

direct the call to the appropriate location based on customer parameters if known  the Financial Close: CFOs’ Insights into the Benefits of a High-quality Close We interviewed CFOs at complex multinational companies to learn what they see as key to accelerating their consolidation and close processes, along with the challenges they face. They see their ability to conduct a high-quality close as a competitive advantage, rather than simply a regulatory obligation. A well managed close process is also important for building investor confidence in the company. Find out more. Read More