Home
 > search for

Featured Documents related to »  direct the call to the appropriate location based on customer parameters if known

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » direct the call to the appropriate location based on customer parameters if known


It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

direct the call to the appropriate location based on customer parameters if known  and Internal cost of direct involvement from business users to participate in process modeling, business rule definition, user interface (UI) design, testing and rollout activities. At the lower end of the market there are a slew of workflow-based software packages addressing specific processes, such as bug or issue tracking systems . While upper-range BPM packages address complex business processes and issue tracking systems typically deal with one simple workflow, a number of workflow (possibly BPM Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

direct the call to the appropriate location based on customer parameters if known  an aggregation technique to direct similar traffic along the same major network paths. QoS Shim or Bypass- is an approach that eliminates the normal hop-by-hop routing IP uses. It adds a tag to each packet that essentially shortcuts delivery to the best available path for that type of traffic. MPLS is compatible with frame relay and ATM networks. It has become a widely used approach to delivering QoS in many environments. There are other approaches used in providing QoS for VoIP call quality. Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

direct the call to the appropriate location based on customer parameters if known  phone on busy mode Direct inward dialing - allows users to connect directly to desired extension without the operator''s assistance Call redirect - allows user to program the private branch exchange (PBX) to automatically redirect incoming calls to another number Speed dialing - permits fast dialing of frequently used numbers Auto-attendant feature - a voice menu system that allows calls to be transferred to an extension without a telephone operator''s or a receptionist''s assistance; key functions of Read More...
The Best-kept Secret in the Product Lifecycle Management Mid-market
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

direct the call to the appropriate location based on customer parameters if known  customers to have a direct impact on the direction of the Omnify technology, ensuring a solution that truly meets their customers’ specific product development needs. To maintain this strategy, which has been in place since the company’s inception, Omnify technology provides an open-architecture PLM system that gives direct access for all groups involved in design and manufacturing processes and allows relatively easy integration to existing engineering and manufacturing systems. Fast forward to Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

direct the call to the appropriate location based on customer parameters if known  use wizard that can direct email to an appropriate person or location for easy retrieval. Actions are taken at the server level for increased coverage, so that team members no longer need to save and forward important email messages, flooding inboxes in the process. Intelligent Messaging Assignment There is no need to manually drag and drop messages. Intelligent messaging assignment eliminates the need to have a human agent manually redirect or forward email messages to the appropriate staff. The right Read More...
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

direct the call to the appropriate location based on customer parameters if known  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

direct the call to the appropriate location based on customer parameters if known  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
Design Anywhere: Maximizing the Global Opportunity, Minimizing the IP Risk
Design globalization—and the access it provides to new markets, talents, and resources around the world—offers many opportunities to manufacturers today

direct the call to the appropriate location based on customer parameters if known  Anywhere: Maximizing the Global Opportunity, Minimizing the IP Risk Design globalization—and the access it provides to new markets, talents, and resources around the world—offers many opportunities to manufacturers today. Tapping into this growing network of suppliers and partners does bring risks and challenges. You can achieve best-in-class performance in a global design environment and achieve greater profitability. Find out the product design strategies of best-in-class manufacturers. Read More...
Ramco HCM on Cloud Is on a Roll in the Middle East; Africa
Ramco Systems, an enterprise software vendor that has lately been focused on delivering enterprise resource planning (ERP) in the cloud and on tablets and

direct the call to the appropriate location based on customer parameters if known  HCM on Cloud Is on a Roll in the Middle East; Africa Ramco Systems , an enterprise software vendor that has lately been focused on delivering enterprise resource planning (ERP) in the cloud and on tablets and smartphones, recently showcased its all new HR and talent management solution, Ramco HCM on Cloud (HCM standing for human capital management). Since the global launch of Ramco HCM on Cloud in June 2013, Ramco has  added some of the largest business conglomerates in the Middle East and Africa Read More...
Collaborative Asset Maintenance Strategies-Redefining the Roles of Product Manufacturers and Operators in the Service Chain
In asset-intensive industries, the reliability of capital assets is essential to success. Maintenance of these assets can dramatically impact the overall

direct the call to the appropriate location based on customer parameters if known  Asset Maintenance Strategies-Redefining the Roles of Product Manufacturers and Operators in the Service Chain In asset-intensive industries, the reliability of capital assets is essential to success. Maintenance of these assets can dramatically impact the overall performance and useful life of an asset. Accordingly, asset owner–operators and asset service providers are continually trying to improve their maintenance practices—which is why they’re deploying key strategies and Read More...
Accelerating the Financial Close: CFOs’ Insights into the Benefits of a High-quality Close
We interviewed CFOs at complex multinational companies to learn what they see as key to accelerating their consolidation and close processes, along with the

direct the call to the appropriate location based on customer parameters if known  the Financial Close: CFOs’ Insights into the Benefits of a High-quality Close We interviewed CFOs at complex multinational companies to learn what they see as key to accelerating their consolidation and close processes, along with the challenges they face. They see their ability to conduct a high-quality close as a competitive advantage, rather than simply a regulatory obligation. A well managed close process is also important for building investor confidence in the company. Find out more. Read More...
Taking Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0
It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the

direct the call to the appropriate location based on customer parameters if known  Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0 It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the technology altogether. The selection and implementation of enterprise social software solutions and real-time collaboration solutions requires careful thought, consideration, and planning. Find out more, in this IBM white Read More...
The Talent Management Experience Series-New Roles and Expectations for Systems: Part 3-The Employee Experience
Employees should be seen as active participants in an organization’s talent management strategy. To be effective, employees must have the opportunity to

direct the call to the appropriate location based on customer parameters if known  Talent Management Experience Series-New Roles and Expectations for Systems: Part 3-The Employee Experience Employees should be seen as active participants in an organization’s talent management strategy. To be effective, employees must have the opportunity to contribute, the information and tools to communicate, and the support of managers and business leaders. Human resources (HR) practitioners must take the time to understand employees’ needs, and design processes and technology solutions to keep Read More...
ERP in the Cloud and the Modern Business
Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when

direct the call to the appropriate location based on customer parameters if known  in the Cloud and the Modern Business Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. Download this white paper to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for Read More...
The Transformation CFO: Integrative SaaS and the Power to Change
Integrative software as a service (SaaS) business systems are a way of transforming your finance operations. SaaS can position finance as the nexus of

direct the call to the appropriate location based on customer parameters if known  Transformation CFO: Integrative SaaS and the Power to Change Integrative software as a service (SaaS) business systems are a way of transforming your finance operations. SaaS can position finance as the nexus of standardized, real-time information. Finance executives should investigate SaaS solutions and providers, so that finance and IT can work together to enable a cost-effective transformation of finance to a stronger leadership role and improve finance’s value to your company. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others