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Software Functionality Revealed in Detail
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 different crm strategies


CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

different crm strategies  Manufacturing Companies Need a Different Kind of CRM? Manufacturing companies have evolved differently than other types of companies during the last decade and face specific challenges. In other words, manufacturing companies are switching from product-centric to consumer-centric strategies. Not so long ago, a company’s approach would be to make products and then try to sell them to customers. Nowadays, the approach is different: they first try to understand what the customer really needs and then

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


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different crm strategies  unsettled economy requires a different approach to managing revenues. The distinction between good revenues (those that translate to cash) and uncertain revenues (those that may dissolve into delinquencies) becomes critical. Companies must reidentify their most profitable customers and the most effective marketing and sales vehicles for reaching them. As budgets shrink, companies are forced to rethink lean sales and marketing execution. And shifts in customer spending demand a fresh look at the value Read More

Customer Relationship Management Strategies Part Two: Creating Your Strategy


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different crm strategies  end-users should understand the different abbreviations, formats, and data elements. CRM initiatives must not forget this most crucial asset, and must carefully tend to and cultivate the data. Change Management Most organizations resist change. As homeostatic animals, human instinct dictates that we remain the same regardless of our changing environment. However, in today's business environment, change is the only constant. While most employees recognize this, recognizing is not realizing. Changes must Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


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different crm strategies  or similar data in different databases. Examples of hub applications include: Customer Relationship Management (CRM) , Quality Management, Business Intelligence Dashboards, and Work Order and Production Management applications. Application modules such as CRM, when accessed and utilized by all employees can provide a 360-degree view of each customer. The CRM module can be shared across the organization, making it quicker and easier to manage customer transactions with better, more complete information, Read More

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YOur CRM Solution in Our 2011 CRM Buyer's Guide


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CRM-ERP


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