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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 detailed note on crm


War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

detailed note on crm  editions-pricing/feature-comparison/ for a more detailed breakdown of the various editions. Promoting Platform as a Service (PaaS) Too Having practically set the standard for on-demand CRM applications, Salesforce.com has more recently made forays into the realms of an on-demand platform and programming language. Known as Force.com (and previously as Apex and, somewhat confusingly, as AppExchange, which is not the Appexchange directory and marketplace of about 800 on-demand applications), the platform

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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CRM For Complex Manufacturers Revolves Around Configuration Software


While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

detailed note on crm  proposals include quotations, pricing, detailed product information, data sheets, and CAD drawings. On the other hand, in almost all industrial manufacturing segments, the pressure to reduce lead times has become a constant and ever-expanding concern. Depending on product complexity, some parts/sub-assemblies might be quoted immediately, while others have to be highly specified. Developing a contract proposal requires many levels of checking and re-checking customer process requirements and facilities Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

detailed note on crm  users to view successively detailed levels of information, all the way down to the individual customer record directly in Consona Enterprise CRM. Scorecarding , to help enterprises align their teams and tactics with strategy and objectives, communicate goals consistently, and monitor performance against targets. Dashboards , with gauges, maps, charts, and other perceptive graphical elements to help understand views into corporate systems and data by showing multiple results together. Event monitoring , Read More

When ERP and CRM Connect in the Cloud


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detailed note on crm  the cloud. For more detailed background information on this company and its product, see TEC ’s recent Certification Report as well as my 2010 blog series on Plex . The privately held company is just closing its 2010 financials, and Plex’s current state of affairs looks like this: A 27 percent growth in top line revenue over 2009 About 50 new contracts, expanding its customer list to 586 companies and organizations The company’s biggest customer yet, Invensys Controls , signed in September 2010 The Read More

Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


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detailed note on crm  lets you set your detailed requirements. • The Compare Results section lets you compare your results using weighted average scores, or our BestMatch Factor. • If you have specific vendor cost information, the Compare Results section will allow you to enter the data and conduct cross-product comparisons based on cost, cost/weighted average, or cost/BestMatch Factor. • The Ratings section allows you to compare product feature ratings, either side-by-side or individually. Let me know your thoughts Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

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Oncontact CRM


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C2


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Enterprise On-Demand CRM Comparison Guide


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SAP CRM


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Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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