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Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
decision support systems applications crm:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
decision support systems applications crm:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel (...)
Excerpt related to
decision support systems applications crm:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating ...
Published:
2003-08-28
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Abstract:
The information technology (IT) environment in manufacturing is facing a dramatic change. Traditional systems must evolve
to support near real time, collaborative business models. This is especially prudent at the plant-level. (...)
Excerpt related to
decision support systems applications crm:
The information technology (IT) environment in manufacturing is facing a dramatic change. Traditional systems must evolve
to support near real tim...
Published:
2005-11-21
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Abstract:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms. (...)
Excerpt related to
decision support systems applications crm:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms.
Published:
2004-12-24
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
decision support systems applications crm:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
decision support systems applications crm:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
decision support systems applications crm:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
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Excerpt related to
decision support systems applications crm:
... internal calendar, calls, tasks, support actions, notes ... provide
a menu of pre-defined applications. ... control (SPC), preventative maintenance, CRM,
purchasing, etc ...
Published:
2009-05-26
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Excerpt related to
decision support systems applications crm:
... Operating systems are becoming less and less important for hosting desktop applications.
... The support costs are shared amongst the clients and the host ...
Published:
2008-05-12
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Abstract:
Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters
and, while it is important for enterprise applications providers to implement the latest computer science 'quantum leap',
there is no guaranteed correlation between first-to-market an (...)
Excerpt related to
decision support systems applications crm:
Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters
and, while it is importa...
Published:
2003-06-23
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Abstract:
In today's highly competitive business climate, the quality and timeliness of business information for an organization is
not only a choice between profit and loss, it is a question of survival or bankruptcy. No business organization can deny the
inevitable benefits of business intelligence. (...)
Excerpt related to
decision support systems applications crm:
... discuss why BI is drawing so much attention, even during this economic downturn, and why it is not only
winning the hearts and minds of decision makers, but is ...
Published:
2009-04-29
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Excerpt related to
decision support systems applications crm:
... individuals’ work styles and decision-making processes ... or production
environments to support multiple BPM ... processes and issue tracking systems
typically deal ...
Published:
2008-08-06
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Excerpt related to
decision support systems applications crm:
... Support for multiple operating systems, including Microsoft ...
Support for multiple databases, including Oracle ... combining loosely-coupled applications
will not ...
Published:
2008-01-28
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Excerpt related to
decision support systems applications crm:
... vendors do to stitch together disparate applications. The OLTP and decision
support systems (DSS) processing speed has ... think of Plex Systems,
formerly Plexus)? ...
Published:
2009-05-15
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Abstract:
System integration service provider selections and project planning should involve the same amount of due diligence as business
IT strategy definition and software evaluation. (...)
Excerpt related to
decision support systems applications crm:
System integration service provider selections and project planning should involve the same amount of due diligence as business
IT strategy defini...
Published:
2002-07-12
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Abstract:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the impact to future software development. (...)
Excerpt related to
decision support systems applications crm:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the imp...
Published:
2000-08-31
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Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
decision support systems applications crm:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
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Excerpt related to
decision support systems applications crm:
... two customer relationship management (CRM) product lines ... oversight
on development, services, support and education ... Cimnet Systems, a Consona
business unit, with ...
Published:
2007-12-11
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Excerpt related to
decision support systems applications crm:
... and enable confident and informed decision making processes ... future,
honor the ongoing support for these ... and integration between third-party systems,
for example ...
Published:
2008-10-22